Stopped working after 6.5 months and the warranty is for 6 months so I was told I could use a 30% discount to buy another. During the time I used it the performance was marginal often shutting down an... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
It does as advertised however the sample scents for me are not the greatest and although it states you can use other oils it does bot mention which will work best with the product. I should not have t... Ver mais
A empresa respondeu
After less than 1 year of usage, the motor broke, like most of the customers. I should have listen to the online feedbacks. Customer service is generated by IA and completely useless. A complete wast... Ver mais
A empresa respondeu
I'll start with my only complaint I really wanted a Graphite gold color but they kept sending me silver. I finally reached out and settled for black. They never have it in stock. However any question... Ver mais
A empresa respondeu
2,5
Ruim
1 mil avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
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Where can I put no stars
Where can I put no stars? this company is so frustrating, I have called multiple times, with no answer and email takes about a week. I have not received my items and now I have full regrates. And reading the comments makes me feel even more regrate
23 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
HI Saul,
I I want to personally apologize for the frustration we have caused you. I am sorry that you have had to wait a week for email responses and have been unable to reach us by phone.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I wish I could give zero stars!
I wish I could give zero stars!! Even more, I wish I had read these reviews prior to ordering. I was told my order would be shipped in 3-5 days and when it wasn’t I reached out to customer service about shipping. They immediately responded that my order wouldn’t ship until the end of April due to one of the fragrances I chose being a preorder scent. This was never disclosed to me or I would have chosen something else.
Any way, I have responded several times asking to cancel and refund my order due extended shipping wait and no one will respond. I’m hopeful you this wasn’t a scam considering I spent over $200 but it’s not looking good. DO NOT RECOMMEND THIS COMPAY!
23 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Sarah,
I am incredibly sorry to hear about the experience you’ve had about your Pre Order.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I ordered two of the large diffusers…
I ordered two of the large diffusers back in December and didn’t receive them until the end of February. I was so excited to receive them, but unfortunately, as soon as I turned them on and set them up, I was disappointed. They were not only extremely loud every time they went off I heard every time they came on. I heard every time they came off and I could only smell the scent for the 30 seconds that it was on. I could not smell the scent through my entire House and I always had to turn them on with the remote in order for them to work. They didn’t stay on as the advertisement date they are noisy. They don’t smell good and all I have wanted this entire time is my money back. I have emailed the company. They have told me how sorry they are. I told him all I want is my money back. They wanted to know all of the technical issues that I had with them and even wanted me to send a video of what I thought was bad about them. Well, I’m not gonna do that because I’m already so annoyed by having to listen to them every day go on and Off that I am again just stating I want a refund for my diffusers. I will send them back. I don’t care, but I don’t want them anymore. It has been a waste of my time a waste of my money and I really just want this resolved and my money back because this is not what I ordered or what was advertised to me.
22 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jessica,
I am deeply sorry for the frustration and disappointment you have experienced. To wait from December until February only to receive a product that does not live up to our advertisements is completely unacceptable.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
HORRIBLE CUSTOMER SERVICE
I wish I would've read these before my nightmare began. Customer service is horrendous! Several emails and Instagram messages later, finally got responses. I will say Instagram was faster but still took several days and me nagging. Shipping says 3-5 days, try 3-5 weeks. Diffusers do not connect to the app, no matter what troubleshooting I've done. Trying to ask the company for help is a joke. Ordered another smell since the one I ordered smells nothing like another brand they promote to be like. The next day, got a random email stating the oil was discontinued and I'll get emailed a gift certificate....that never happened. Responded to the email, haven't gotten a response. Sent the email to Instagram messages and got a response saying they didn't know why I got that....I tried to refund and well guess what, that's not easy either, you have to pay for return postage, can't be used, well how the h*ll did I know it wasn't going to work or connect without oil and turning it on?!?! I'm out over $400 dissatisfied and now going through Hotel Collection/Aroma 360. Already a night and day difference! Would NEVER recommend to anyone! EVER!
20 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Amanda,
I am reaching out to personally offer my deepest apologies. Reading your feedback is incredibly difficult because it is clear we have failed you at every single touchpoint—from shipping and product performance to the conflicting information you received regarding your order.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
excellent they made my issue right
excellent they made my issue right
19 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi,
I am absolutely thrilled to hear that we were able to make things right for you!
Our goal is always to ensure that every concern is handled with the care and attention it deserves.
Thank you for your patience while we worked through this together. It truly means a lot to us that you gave us the opportunity to turn things around. We value your support and are so happy that you can now get back to enjoying your Scentiment experience to the fullest.
If anything else comes up, or if you just need a scent recommendation for your next order, please don't hesitate to reach out!
Warmly,
SCENTIMENT
Great experience
I'll start with my only complaint I really wanted a Graphite gold color but they kept sending me silver. I finally reached out and settled for black. They never have it in stock. However any questions or help I've needed I messaged on Instagram and they have been absolutely amazing!!! They have responded fast and so friendly!! I've had questions or if I thought I was having issues which was operator error they quickly responded with solutions that worked! Highly recommend
19 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Cat,
Thank you so much for sharing your experience with us! I am thrilled to hear that our Instagram team has been providing you with the "amazing" and "fast" support we strive for—I will be sure to pass your kind words along to them.
I do want to sincerely apologize for the frustration with the Graphite Gold color. I know how disappointing it is to have your heart set on a specific aesthetic, only to receive a different finish multiple times. While I'm glad you were able to settle on the Black unit, I am sorry that our stock levels didn't allow us to get you your first choice originally.
Thank you for the high recommendation and for being such a loyal part of the Scentiment family. We truly appreciate your support!
Warmly,
SCENTIMENT
With this diffuser air2 I really regret…
With this diffuser air2 I really regret that I purchase it reason I will full charge it and turn it on for few units
It go dead ready to charge again I really want to return it I realize I have to keep it plug in for it to work constantly and I pay 85.00 for it on sale so so sorry I bought the mini last year and I am loving it so much when I charge it and plug it out it last for couple days before charging again l could move it around and do not have to plug it in
10 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Brenel,
I am incredibly sorry to hear about your experience with the Air 2, especially since you had such a wonderful experience with the Mini last year. You purchased this unit with the expectation of portability and a long-lasting charge, and it sounds like this specific unit is falling far short of that.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Ordered March 2
Ordered March 2. Still no shipment. Purchased diffuser which was informed that it would be delayed until late April however the scents purchased were not to be delayed. 18 days later and still no shipment of scents after payment. Contacted company and received misinformation from Ai responder and was only corrected after confrontation that they were wrong. Still not corrected or shipped. Unprofessional and does not make me feel as if I will spend my money here again. I believe this is an unserious business in general and rate this a scam.
2 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Clinton,
I am reaching out to personally offer my sincerest apologies for the experience you’ve had. It is clear that we have fallen short of the high standards of service and communication that we strive to provide at Scentiment.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
HORRIBLE customer service
HORRIBLE customer service. Delays, many many many back and forth emails with many many replies from many many people and one "dedicated" person with NO RESOLUTION. I ordered a tower and oil as well as I paid for 2 candles and a 15.00 mystery candle and got 2 candles, one a substitute fall scent for a tropical scent and NO mystery candle. Promises promises to get the tropical candle rwplacement to no avail and never the mystery candle. A silly 30.00 GC I WONT USE and still strung along for months with NO RESOLUTION. GO TO AMAZON FOR OILS OR BETTER YET ANOTHER COMPANY ALL TOGETHER
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Beth,
I am reading your message and I am genuinely sorry. To hear that you have been waiting for a long time.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I was sent an incorrect item and…
I was sent an incorrect item and without hesitation they were able to send me the correct item without much delay
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Cynthia,
Thank you so much for taking the time to share your experience! While we always strive for perfection, mistakes can occasionally happen—I am just so glad to hear that our team was able to step in and fix it for you without hesitation.
Getting the correct items into your hands quickly is our top priority, and I’m thrilled that the delay was minimal. It’s wonderful to know that you can now get back to enjoying your favorite scents!
We truly appreciate your patience and your support. If there is anything else you need as you settle in with your new products, please don't hesitate to reach out.
Warmly,
SCENTIMENT
Best purchase ever!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Kena,
Hearing that Scentiment was your best purchase ever just made our entire day!
We strive to create products that truly transform your home environment, and knowing we hit the mark for you is exactly why we do what we do. Thank you so much for the incredible support and for choosing us to be a part of your space.
Warmly,
SCENTIMENT
Do not buy
I would give 0 stars if that were an option. Please do not waste your money with this company. I bought 2 of the mini diffusers and I never could get them to operate via the app. They worked briefly if I turned them on manually, but I would have to turn them on myself each time. Soon, they would not operate at all. Their customer service sucks. I tried to return the diffusers and tried to get help with no luck. Now I’m stuck with 2 diffusers that do not work and 2 bottles of oil that do not smell that good at all. Their products, their app, and their customer service are all horrible! It’s like I struck a match to a $100 bill!! Don’t do it!
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Scentiment
HI Donya,
I am truly sorry to read about your experience. Our our goal is to provide luxury and relaxation, not stress and a loss of your hard-earned money.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I love the ease and simplicity of my…
I love the ease and simplicity of my beautiful red dispenser. My house smells amazing. I use it in different areas and like that it can be cordless places without a plugin.
13 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Laberta,
Thank you so much for the wonderful feedback!
The cordless feature is definitely a game-changer—being able to move that amazing scent from room to room without hunting for an outlet makes all the difference in a busy home. It sounds like you've truly mastered the "ease and simplicity" we strive for!
Thank you for being part of the Scentiment family. We're so happy to be a part of making your house smell amazing.
Warmly,
SCENTIMENT
I ordered (2) room sprays in December…
I ordered (2) room sprays in December one of them was the wrong one from what I ordered. I emailed them and told them and also I told them I’m keeping it just because it took forever to get my order. It even an apology for sending the wrong item. Next the App is beyond terrible. The only positive is their oils smell good and projects well.
22 de dezembro de 2025
Avaliação não solicitada
Resposta de Scentiment
Hi,
I am writing to you today to offer a sincere apology. We read through your feedback regarding your December order, and we are very sorry in the experience we provided you.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Horrible experience and are crooks and…
Horrible experience and are crooks and ship too frequently! Never leaving no time to use current products. Do NOT subscribe!! I see this business failing
13 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
HI Cathy,
I am deeply sorry to hear about the frustration you’ve experienced with our subscription service. It is never our intention to make a customer feel overwhelmed or taken advantage of.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I love my Scentiment so far
I love my Scentiment so far! I have a three level townhouse, about 2500 square feet. My Diffuser 2 sits in the living room, and you can smell the scents in the upstairs hallway and down in the basement…and this is on the LOW setting!
Customer service is also amazing. I broke my unit head when I opened the box (I got to excited and didn’t look at the directions first). And they sent me a new diffuser head free of charge in less than a week.
Can’t wait to try more scents, but my first 20 ml mini bottle of The One has lasted almost two weeks already!
12 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jessica,
Thank you so much for sharing your experience! It is incredible to hear that your Air 2 is reaching all three levels of your townhouse on the low setting—that is exactly the kind of performance we love to hear about.
We also totally understand the "unboxing excitement" (we've been there!), so we were more than happy to get that replacement head out to you quickly.
Warmly,
SCENTIMENT
Customer service was very responsive to…
Customer service was very responsive to my inquiries, also sent me a replacement oil for the one that leaked. Product has been great. I would order again.
5 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jeannimarie,
Thank you so much for taking the time to share your experience! We are thrilled to hear that you are enjoying your products and that our team was able to quickly resolve the issue with the leaking oil for you.
We aim to make every part of the Scentiment journey as smooth as possible, and knowing you’d order with us again is the best compliment we could receive.
We look forward to helping you scent your home again soon!
Warmly,
SCENTIMENT
I absolutely love my Sentiment purchase.
I absolutely love my Scentiment purchase. I ought the Defuser Air 2 and several of the defuser oils recently. I am slowly using different oils to find my favorite one. Honestly, so far I have not found one that I don’t like but instead like them all. Currently when people enter my home, they always comment on how fresh and nice it smells. I’m a happy customer and highly recommend that you purchase a Scentiment diffuser for your home.
12 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Debra,
Thank you so much for the glowing review! There is truly no better compliment than having guests comment on how amazing your home smells the moment they walk in.
We are so glad the Air 2 is working out for you and that you're enjoying the discovery process with our oils. It sounds like you've already mastered the art of home fragrance!
Warmly,
SCENTIMENT
The smell is amazing
The smell is amazing. I have only used 1 of the sample bottles. Can't wait to smell all of them. Going to be hard to pick just one for a longer period of time. So far LOVING IT.
6 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Michele and Bill,
We are so happy to hear that your first impression of the samples is a 5-star experience! There is nothing quite like that "Aha!" moment when you find a fragrance that completely transforms your space.
Take your time exploring the rest of your sample pack. We can't wait to hear which one eventually wins the "top spot" for your home.
Warmly,
SCENTIMENT
I wish I had read the reviews (and the…
I wish I had read the reviews (and the copy and paste responses from Scentiment) about shipping and customer service. They promise tracking info 3-5 days after order is placed and then don’t respond to emails. I’m done with this company!!
12 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi,
I am writing to you today with a sincere apology for the delay in shipping your order.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
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