Stopped working after 6.5 months and the warranty is for 6 months so I was told I could use a 30% discount to buy another. During the time I used it the performance was marginal often shutting down an... Ver mais
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Veja o que dizem as avaliações
It does as advertised however the sample scents for me are not the greatest and although it states you can use other oils it does bot mention which will work best with the product. I should not have t... Ver mais
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After less than 1 year of usage, the motor broke, like most of the customers. I should have listen to the online feedbacks. Customer service is generated by IA and completely useless. A complete wast... Ver mais
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I'll start with my only complaint I really wanted a Graphite gold color but they kept sending me silver. I finally reached out and settled for black. They never have it in stock. However any question... Ver mais
A empresa respondeu
2,5
Ruim
1 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 48 horas
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Warranty advertised as 1 year, but support refuses to honor it
I purchased a Scentiment diffuser less than a year ago that recently stopped working. The unit powers on, but it no longer diffuses.
I contacted Scentiment support and followed their troubleshooting process, including sending a video showing the issue. After several follow-ups and long delays between responses, I was eventually told the diffuser was outside their 6-month warranty and that my only option was a 25% discount to buy another unit.
The problem is that Scentiment publicly advertises something very different.
In a support video on their official YouTube channel, they state:
“Your diffuser is protected by a 1-year manufacturer's warranty, and if you're a fragrance subscriber you'll enjoy an extended 2-year warranty.”
That statement is very clear. When a company advertises a warranty like this, customers reasonably expect it to be honored.
I shared this information with their support team and asked them to review the situation, but after days waiting, I have not received any response addressing the discrepancy.
I’ve spent over $1,000 on Scentiment products in the past year, so this experience has been disappointing. I would have preferred for the company to simply stand behind the warranty they publicly promote.
At this point, I’m sharing this so other customers understand the difference between the warranty that is advertised and the one that appears to be enforced by support.
If Scentiment chooses to resolve the issue, I would gladly update this review.
11 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Drew,
I am writing to you today with a sincere apology. I have read through your experience, and I am truly sorry for the frustration, the delays, and—most importantly—the confusion regarding our warranty policy.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
LOVE ALL THE SENTIMENT PRODUCT HAVE…
LOVE ALL THE SENTIMENT PRODUCT HAVE SEVERAL CAR FOR ME AN MY HUSBAND HAVE BEEN TRYING THE DIFFERENT SENTS WOULD FLOVE A FRUITIER ONE THO
2 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi,
It is absolutely wonderful to hear that you and your husband are enjoying Scentiment in all of your vehicles! There is nothing like a great fragrance to make every drive feel a bit more luxurious.
I love that you are exploring our different scents, and I hear you loud and clear on the fruitier options! We have some incredible vibrant and "juicy" blends that provide that perfect burst of energy for the car.
We are so glad to have you in the Scentiment family.
Warmly,
SCENTIMENT
Diffusers stop connecting to…
Diffusers stop connecting to internet,goes through a bottle of oil in a week on lowest setting.Then stops working altogether.Canceled subscription before it shipped and they shipped anyway and won’t do refund. Worst Customer service
22 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jo Ann,
I am truly sorry for the series of frustrations you have experienced with our products and our service. Between the connectivity issues, the excessive oil consumption, and the shipping error after your cancellation, it is clear we have failed to provide the experience you deserve. This is not the standard we strive for, and I am stepping in to fix this immediately.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Excellent product
Excellent product. After researching diffusers we decided on Scentiment due to excellent reviews. Easy to set up and it fills our entire house with a refreshing scent. We have a dog that can be messy at times but since plugging in the diffuser we no longer have the smell of a wet dog in the house. Highly recommended and gets 5 stars!
10 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jeff,
Thank you so much for sharing your experience! We are absolutely thrilled to hear that after all your research, Scentiment has lived up to the hype and is keeping your home smelling fresh.
There’s no better compliment than knowing we’ve helped make your home a more inviting space for both you and your pet!
Thank you for the high recommendation—we are so glad to have you in the Scentiment family.
Warmly,
SCENTIMENT
I would think not twice but five times…
I would think not twice but five times before ordering anything from this company. I’ve been dealing with them since December to ship my order to me. It is now March. With plenty of exchanges emails, they keep telling me they are escalating the issue but with absolutely no resolve. This is a highly incompetent company.
9 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Michael,
I am writing to you today with a sincere and humble apology.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Was skeptical of all the hype over this…
Was skeptical of all the hype over this but it works great and smells amazing. So I bought another one and 2 for my cars
8 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Sheila,
It is wonderful to hear from you! We completely understand being a bit skeptical—with so much "hype" out there, it’s hard to know what truly delivers. I am so glad that our diffusers and fragrances have exceeded your expectations and earned a spot in your home and your vehicles.
Warmly,
SCENTIMENT
Trash procuct The expensive 100 diffuser broke after…
The expensive 100 diffuser broke after 20 minutes of use and the scents are WAY TOO STRONG - instant headache. A device that is $100 should not break after 20 minutes of use!!’ They wanted me to send it back to get another one instead of sending me a refund
6 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi,
I am truly sorry to hear about the frustrating experience you’ve had with your new diffuser.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I love my diffuser
I love my diffuser. No issues with the device and they always have sales on oils. Their customer service has been great as well.
7 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Rose,
It truly made our day to hear how much you are enjoying your diffuser! There is nothing we love more than knowing our devices are helping to create a beautiful, fragrant atmosphere in your home.
Thank you for being such a valued member of the Scentiment community. We look forward to continuing to scent your space for years to come.
Warmly,
SCENTIMENT
luxury spa and expensive hotel in a bottle
Do you want a luxury spa and expensive hotel scent in your home? Get this ASAP! “The One” is THE ONE!
5 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Lala,
It sounds like you have discovered the ultimate secret to a high-end home!
There is truly no better feeling than walking through your front door and feeling like you’ve just checked into a five-star resort. "The One" is specifically curated to capture that elusive "expensive hotel" atmosphere—blending sophisticated, crisp notes with that calming, deep relaxation you only find at a luxury spa.
It’s one of our absolute masterpieces, and I’m so glad it’s living up to the name for you!
Warmly,
SCENTIMENT
The fragrance is amazing love the…
The fragrance is amazing love the remote too!!!
5 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Traci,
That is so wonderful to hear! We are thrilled that you are enjoying the fragrance—there is nothing quite like finding that perfect scent to transform your space.
I’m also so glad you’re loving the remote control! We designed it to give you effortless, "luxury at your fingertips" control over your scenting experience, and it’s great to hear it’s making a difference for you.
Warmly,
SCENTIMENT
Love the diffuser and the scents
Love the diffuser and the scents. I was given the large diffuser as a gift and just ordered the mini and more scents. The large diffuser sends a nice scent throughout my house, not overbearing but very pleasant. I can't wait to receive my mini 😍 I love that the scents are pet friendly
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi,
That is so wonderful to hear! It sounds like you are officially a Scentiment pro now that you have the "mini" on the way to join your large diffuser.
I’m thrilled that the scent coverage is hitting that perfect balance for you—filling the house without being overbearing. It’s also one of our favorite things that our scents are pet-friendly, so your furry friends can enjoy the cozy atmosphere right along with you!
We can't wait for you to get that mini set up. It’s perfect for those smaller corners or a home office!
Warmly,
SCENTIMENT
Very cute and lovely fragrances
Very cute and lovely fragrances. I will definitely be ordering again in the future. The delivery was quick also. Thumbs up from a truly satisfied customer.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Connie,
That is so wonderful to hear! We are thrilled that our fragrances hit the mark for you and that your delivery arrived so quickly.
There is nothing we love more than a truly satisfied customer. We can't wait to help you with your next order whenever you're ready!
Warmly,
SCENTIMENT
I ordered this product by accident and…
I ordered this product by accident and I immediately called them to cancel the order I was sent an email confirmation saying that my order was fully canceled and it will take 3-5 days then after that it depends on my bank to release the funds to me this order was on 2/10/26 we are in March so I called today and was told that they were sorry and with in 24 hours they were going to be fully refunded me and they were going to send me a confirmation email about the refund and 35 dollar gift card to my email and still nothing I will never make that mistake again with this company.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jacqueline,
I am deeply sorry for the runaround you have experienced. Waiting nearly a month for a refund after receiving an official cancellation email is completely frustrating, and I sincerely apologize that the promises made during your call yesterday have not yet been fulfilled.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I bought the mini diffuser with trial…
I bought the mini diffuser with trial size scents. I love that my whole house smells so good.
4 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jacqueline,
That is fantastic to hear! It’s always impressive how much of a punch that mini diffuser can pack—I'm so glad it’s successfully filling your whole home with your favorite trial scents.
Since you've had a chance to test a few different ones, I’d love to know which fragrance has been your favorite so far!
Warmly,
SCENTIMENT
Horrible "celeb" endorsement
Horrible "celeb" endorsement! I WAS going to put it in an order but NOT NOW!
Cardi B saying she uses it when she smokes ( presumably marijuana bc she mimicks in a way to infer this) in her car?!?! She has at least 2 if not 3 small children. I think I heard something about her having a baby w- a footballer that fathers children like a feral dog.
She's trash and I am completely turned off from doing business with this company.
Reading these reviews I can see that "birds of a feather" bc while ppl report they like the product, customer service, shipping, cc charges are very problematic
4 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Tanya,
I hear your concerns clearly, and I am truly sorry that this endorsement has changed your perspective on our brand.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Company itself is horrible
Company itself is horrible . Charged me for two systems , then lost my order then sent me the wrong fragrance. Their response time is horrible and customer service lies .
4 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Jenny,
I am deeply sorry and truly sorry to hear about the string of failures you’ve experienced.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Fast shipping and the fragrances are…
Fast shipping and the fragrances are great ! I have bought for gifts .
4 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Janice,
That is so wonderful to hear! We are thrilled that you’re enjoying the fragrances and that our shipping was nice and fast for you.
There is no higher compliment than choosing our scents to give as gifts to your loved ones. Thank you for sharing the Scentiment experience!
Warmly,
SCENTIMENT
This company is the best,
This is my third year of doing business with this awesome company, I have the large diffuser and the mini. My favorite is Ocean Breeze. It makes my whole house smell wonderful
2 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Sherry,
That is such a wonderful compliment! We are so honored to have earned your trust over the last three years—there is truly no higher praise than a returning customer who feels like family.
Thank you!
Warmly,
SCENTIMENT
Not Consumer Friendly
My daughter ordered me a Scentiment diffuser for Christmas. They were back ordered so it arrived the first week in January. (Understandably as it was Christmas) She told me that she got a promotion which came with two (a large one and a small one) so she got herself one. When the shipment arrived it only had the one diffuser and 3 samples for over $150.
Today March 2nd we received 3 samples in the mail and realized that she was signed up for auto ship. When we looked into her statement, she was charged $52 on Jan 15 and $52 on Feb 17. When I called to speak to customer service they said they are on back order and the shipment we received today was from January. The shipment from February should be shipped this week. When I asked to cancel it since it hasn't been shipped yet, they said no, that is against policy since we are signed up for auto ship. Even though it hasn't already shipped. I asked to ship it back to get a refund and they will only give a store credit. This is one of the worst customer service companies I have dealt with. I don't recommend them. The scents are very strong, they actually give me a headache.
3 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi,
I am deeply sorry for the experience you and your daughter have had. To hear that a Christmas gift turned into a source of frustration is truly disappointing.
Please accept my sincerest apologies for the missing items, the confusion regarding the "auto-ship" subscription, and the health discomfort our scents have caused you.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I have all the products that they offer…
I have all the products that they offer and the smallest defuser broke and the customer service is the worse, I spent over 150 dollars in oils every month and what they offer was a 20% discount the diffuser don’t event have a year, this company is a joke I’m switching to home luxury at least they value their customers and if there’s a problem with the product they will take care of there customer, you just lost a customer
3 de março de 2026
Avaliação não solicitada
Resposta de Scentiment
Hi Yuniel,
I am truly sorry and honestly sad by the experience you’ve had. As a loyal customer who uses all of our products and trusts us with your home scenting every month,
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
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