Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetabl... Ver mais
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Veja o que dizem as avaliações
So easy to order and makes fantastic pizzas! Love that it rotates while it’s cooking. Cook a pizza in less than 5 mins. Totally recommend!
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Ver mais
A empresa respondeu
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Schwank Grills
Escrito pela empresa
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Informações de contato
2 Schwank Way, 30830, Waynesboro, Estados Unidos
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,3
Excelente
563 avaliações
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Respondeu a 100% das avaliações negativas
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Company held my money for two months…
Company held my money for two months and never sent me the grill
23 de dezembro de 2024
Resposta da Schwank Grills
Hi Dmitry,
We’re sorry for the frustration you experienced waiting on your order and refund. Earlier this year we were working through an unusual backlog that unfortunately led to delays like the one you described, and we completely understand how upsetting it must have been to feel left waiting. While we’re glad to see your refund was ultimately resolved, we know the process should have been smoother from the start. Since then, we’ve taken steps to improve both fulfillment and communication to prevent situations like this going forward.
We’d love the chance to serve you better in the future should you decide to give us another try. Thank you for sharing your feedback as it helps us continue improving.
Best regards,
The Schwank Team
Disappointed
Purchased a grill about a week before Xmas. Was never informed about a back order and about a month later, was told due to a rush they could not provide me a timeline when it would be in stock. Had to cancel my order
20 de dezembro de 2024
Resposta da Schwank Grills
Hi Shawn,
We’re sorry for the frustration you experienced with your order over the holidays. At that time, we were dealing with an unexpected backlog, and unfortunately, communication around backorders and timelines wasn’t as clear as it should have been. We know how disappointing it is to wait without clear updates, especially when planning around an event, and we understand your decision to cancel.
Since then, we’ve improved how we communicate inventory status and lead times so customers have more accurate information upfront. We hope these changes give us the chance to serve you better in the future, and we truly appreciate your feedback for helping us improve.
Best regards,
The Schwank Team
Time until shipped
It was easy to order of course. I think some communication about how long it is expected to take for shipping. It's acceptable to wait, but only if a transparent reason exists. Maybe even a nice email update assuring you are on it.
11 de fevereiro de 2025
Resposta da Schwank Grills
Hi Belinda, thank you for your review and for sharing this feedback. Back in February, we were working through a backlog from the holiday season along with parts shortages, which unfortunately caused delays in shipping and slower communication than we’d like. We sincerely apologize for the frustration this caused, as clearer updates along the way would have made the wait easier. Since then, we’ve taken steps to improve our communication and provide customers with more timely updates. We truly appreciate your input!
Took out money and never received our…
Took out money and never received our grill.
15 de dezembro de 2024
Resposta da Schwank Grills
Hi Noel,
We’re sorry for the frustration you experienced earlier this year. We understand how disappointing it was to wait as long as you did without receiving your grill, and we regret that it came to the point of cancelling your order. At the time, we were dealing with unexpected backlogs that caused delays beyond what we consider acceptable. Since then, we’ve made changes to our fulfillment and communication processes to provide clearer updates and shorter lead times. We truly appreciate your feedback, as it helps us improve, and we hope we’ll have the opportunity to serve you better in the future.
Best regards,
The Schwank Team
The grill is absolutely amazing
The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there door! If this is something you want by a certain time I would definitely call ahead to check stock or wait 2 months for delivery.
15 de dezembro de 2024
Resposta da Schwank Grills
Hi Ryan, thank you for your review and for sharing how much you enjoy the grill, we’re thrilled to hear it’s been such a great addition for you. We do want to sincerely apologize for the long wait you experienced earlier this year. At that time, supply constraints and backlogs led to unexpected delays, and we regret that our communication around this wasn’t as clear as it should have been. Since then, we’ve worked hard to improve both our delivery times and customer updates, and we’re confident new orders will move much more smoothly. We appreciate your patience and support. Happy grilling!
Very poor service and follow thru.
The grill was several weeks late, when it did arrive it was defective. I sent it back within 48 hours of it arriving and had to continue to call and reach out to get a refund. I eventually disputed the charge and got my refund.
12 de dezembro de 2024
Resposta da Schwank Grills
We’re very sorry to hear about your experience and the frustration caused by the delay and defective grill. This is not the level of service we aim to provide. We completely understand how frustrating it must have been to have to follow up repeatedly for your refund.
I would like you to know that we’ve added more customer service staff and updated our processes to improve communication and response times, so situations like this are handled more smoothly in the future. We truly appreciate your feedback as it helps us continue to improve.
Worst Product Experience and Customer Service
I initially purchased the grill and the full grill table in November. I received the grill pretty fast but they delated the table deliver almost two month after my purchase. When I received my grill table, the boxes had holes in them and when I tried to put together the table, I noticed the metal ends were mangled and were was damage on many of the thrill table pieces. I tried reach out to their customer service and they have been absolutely horrible! I explained that the boxes the grill table came in were damaged and I could not send the pics back to them without them being picked up. Several days later, they told me they set up a pick up date for the grill table and told me I need to put it in the box and put a label on it. Obviously, they weren't listening to paying attention that they sent me torn boxes which I cannot use to send their table back. Their customer service is absolutely horrible with getting back to you and they pretend like I am the problem. I will never again deal with Schwank grill and I am not recommending them to anyone.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Schwank Grills
We’re truly sorry to hear about your experience and the frustration this has caused. This is not the standard of service or product quality we aim to provide. We completely understand how upsetting it must have been to receive damaged items and to feel unheard when trying to resolve the issue. I would like you to know that we have since added more customer service staff and re-vamped our communication training to ensure issues like this are handled more efficiently and effectively. We hope to make this up to you in the future. Your feedback is invaluable, and we’re committed to improving our service based on it. Please feel free to reach out to us at info@schwankgrills.com for any assistance.
Haven’t received the grill and was…
Haven’t received the grill and was ordered on 12/28/24. Paid in full
28 de dezembro de 2024
Resposta da Schwank Grills
We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly. Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and hope you are enjoying your grill.
From the packaging to the first steak…
From the packaging to the first steak coming out of the grill this was a great purchase. Quality made and works as advertised.
29 de novembro de 2024
Resposta da Schwank Grills
Thank you for your feedback, Michael. We’re glad to hear the entire experience, from delivery to your first cook have met your expectations and that the grill is performing as promised. Happy grilling!
I have not received my unit I expected…
I have not received my unit I expected in December. Very disappointed. Ready to cook a steak!
26 de novembro de 2024
Resposta da Schwank Grills
We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly. Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and hope you are enjoying your grill.
The grill is wonderful
The grill is wonderful. Sears steaks like a restaurant. My husband loved grilling on it. Good job.
21 de novembro de 2024
Resposta da Schwank Grills
Thank you, Renee. We’re pleased to hear you’re enjoying the grill and that it’s delivering that restaurant-quality sear at home. We’re glad it’s a hit in your household.
Love the grill, but ignitor failed!
Love the grill, but ignitor wire disconnected. So I have to light with a BBQ lighter. Thats when I noticed the unit is riveted together so I cannot pug it back in without voiding my warranty. Repairs with shipping would take over a month to repair. I use the grill daily and travel so keeping a big box around is not an option.
21 de novembro de 2024
Resposta da Schwank Grills
Hi Richard, thank you for your review and for sharing how much you enjoy the grill, we’re glad to hear it’s become part of your daily routine. We’re sorry again about the ignitor issue and understand how the timing of a repair wasn’t ideal for you. We appreciate you working with our team and your decision to continue using the grill manually in the meantime, and please know that your warranty remains active through December 2025 should you decide to send it in for repair later. We value your support and are always here to help. Happy grilling!
Fantastic customer support
20 de janeiro de 2025
Resposta da Schwank Grills
Thank you for the kind words! We’re glad to know our customer support team was able to deliver the level of service you expected. If you ever need assistance again, don’t hesitate to reach out, we’re always here to help.
I like quality products
I like quality products. Weather proof stainless steel. The stand and cover, I can leave it outside all year long.
19 de janeiro de 2025
Resposta da Schwank Grills
Hi Glenn, thank you for the wonderful review! We’re so glad to hear you’re enjoying the quality and durability of your Schwank grill and accessories. It’s great knowing the stand and cover give you the confidence to keep it protected outdoors all year round. Happy grilling, and thanks again for choosing Schwank!
My order hasn’t shipped in over a week…
My order hasn’t shipped in over a week and communication as to what’s taking so long is poor.
12 de janeiro de 2025
Resposta da Schwank Grills
We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly.
Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and appreciate the chance to make things right.
5% discount code is a lie
They offer a 5% discount for signing up to there spam messages and the discount code doesn't even work at checkout. Says "Discount code not valid for your purchase item", the item I purchased was literally a Schwank grill wtf??
11 de janeiro de 2025
Resposta da Schwank Grills
We’re very sorry for the confusion and frustration this caused. The 5% discount for signing up to our emails applies to individual Schwank grills, but unfortunately it cannot be applied to bundles. We understand this isn’t immediately clear at checkout and appreciate your feedback, as it helps us improve how we communicate these details.
If you’d like, please reach out to our team directly at info@schwankgrills.com, and we’d be happy to discuss other ways we can assist with your order.
Ordered this grill for the first time
Ordered this grill for the first time. It was easy and fast. Nice website with all the necessary information to make a sound decision. Once I receive it and use it, I will give more information.
10 de janeiro de 2025
Resposta da Schwank Grills
Hi Debra, thank you for taking the time to share your experience ordering with us earlier this year! We’re glad to hear the process was smooth and straightforward, and we hope you’ve been enjoying your grill since then.
The opportunity to engage the "Chat"…
The opportunity to engage the "Chat" option was most helpful in finalizing the buying decision.
27 de dezembro de 2024
The website was very easy to use
The website was very easy to use. The Christmas bundle was what made me make the decision to go ahead and buy this awesome grill!
27 de dezembro de 2024
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