This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... Ver mais
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Veja o que dizem as avaliações
The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... Ver mais
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For some reason the app no longer works it keeps asking for my account email then sends a text to enter a four digit code to activate my account in the app. After phoning about this and spent hours tr... Ver mais
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The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... Ver mais
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Detalhes da empresa
Escrito pela empresa
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Informações de contato
20 Eastbourne Terrace, Paddington, W2 6LG, London, Reino Unido
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Muito Bom
5 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
Super safe service
6 de janeiro de 2025
Resposta de Sciensus
Hi Gary, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor delivery service and really…
Poor delivery service and really difficult to speak to someone.
Really glad Derriford have switched the supply of my medicine elsewhere!
19 de novembro de 2024
Avaliação não solicitada
Resposta de Sciensus
Dear Mittmatt, thanks for taking the time to write a review as we take all feedback seriously and use it to improve. We are sorry to hear that the service you received was not as expected and that we were difficult to contact. We do provide various contact methods, which include email, Live Chat, telephone and a contact us form via the Intouch app. Thanks again, Anne
App is broken and only deliver when I'm at work
The app has been broken for over a month. It's just opens a blank white screen. Even when it loaded it didn't work great, always listed the wrong amount of medication so I always just had to call anyway.
They clearly know there is a problem because I got a message saying "if the app doesn't work click here and fill out this and someone will br in touch. I did that and nobody had been in touch.
Instead of getting in touch they have just booked a delivery in without checking if this is ok. Its not ok because its a day when I'm at work. But then this is a regular occurance. They will on deliver on days I work.
18 de novembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Dear Justin, thank you for taking the time to write a review. We would like to resolve the problems that you are having with the app as well as re-arrange your delivery for a convenient day. We are sorry that you have not received a response to your form, we will look into this. Please contact us at ptcomms@sciensus.com with a summary of your issues and please include your name, date of birth and postcode and one of our expert app team will be able to assist you. Thank you again, Anne
Great service
10 de novembro de 2025
Resposta de Sciensus
Hi Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Keep you informed of delivery.
Keep you informed of delivery.
Able to track on day of delivery.
Driver texts to tell you he is one drop away
10 de novembro de 2025
Resposta de Sciensus
Hi Peter, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Incredible care from the Belfast nursing team
This service is incredible and I am very lucky to be able to receive treatment at home by very caring nurses from the Belfast nursing team.
The nurses are very knowledgeable and experienced, and I always feel
I am in safe hands.
13 de novembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Hi Nicola, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always a good service polite and…
Always a good service polite and helpful on normal deliveries and urgent deliveries. Staff delivery drivers very nice. And staff on the telephones behind the scenes are all very polite and helpful .
10 de novembro de 2025
Resposta de Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always arrive when the time stated very…
Always arrive when the time stated very friendly drivers
10 de novembro de 2025
Resposta de Sciensus
Hi Sandra, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Resposta de Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Resposta de Sciensus
Hi Walter, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Driver called to discuss a small…
Driver called to discuss a small concern, he was lovely and delivered as requested.
10 de novembro de 2025
Resposta de Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great communication and delivery on time
Great communication and delivery on time
10 de novembro de 2025
Resposta de Sciensus
Hi Allan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
All delivered within the time slot
All delivered within the time slot , however previously I've had text message to say ' one stop away ' then ' your next' didn't get this time .
Driver was friendly.
10 de novembro de 2025
Resposta de Sciensus
Hi Stephen, thank you for your feedback. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Resposta de Sciensus
Hi Rob, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Resposta de Sciensus
Hi TMG, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Resposta de Sciensus
Hi Dilipkumar, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Reliable honest helpful.
I have always had a very good experience, my medication has always been believed on time,the drivers are very respectful and very helpful if I have and questions or need a new sharps bin, I get regular updates and I'm always kept informed.
4 de novembro de 2025
Resposta de Sciensus
Hi T Cadman, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication between hospital
Poor communication between hospital, sciensus and the patient resulting in missed medication and flare up of illnesss due to medication not being administered/ delivered at the correct time. Shocking lack of urgency and extremely long delay in resolving the issue. Sciensus still haven’t sorted the problem nor have I received my medication to date which has resulted in 2 missed doses . This medication is very important to keep me in remission but sciensus do not seem to understand this.
I do not recommend this company as the service is shockingly bad.
8 de novembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Dear Nadia, we are concerned to learn that you have missed doses of your medication. We would like to resolve this for you urgently and we will then investigate what has happened. If you have not done so already, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you, Anne
Always remind me when to reorder and…
Always remind me when to reorder and when to take me injections, also keep me updated by text on my delivery
29 de outubro de 2025
Resposta de Sciensus
Hi Tracy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Resposta de Sciensus
Hi Robert, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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