Scudo Avaliações 193

I've been dealing with this supplier for some time now and have recently had the pleasure of speaking with a representative called Daisy. I cannot commend her highly enough! She listened to my concern and swiftly found a resolution and I was extremely happy with the service that she provided. Thankyou Daisy!

Rang Scudo directly because Rubberduck's customer service was terrible. They sorted a replacement part for me with no fuss and amazing customer service. Could not recommend more! Thank you Daisy!

We had a scudo eco stone shower tray October 2024 it's now Nov 25 , the resin white top coating is breaking down and holes are appearing , at first we thought we'd damaged it but we get in bare footed and use plastic shampoo bottles and other holes are starting to appear, I suppose when I inform them under guarantee it'll be our fault. Is it worth the hassle of getting a rep out and them saying it's my fault and then getting independent expert reports and going to the small claims court , all of this could take months or I could just take it on the chin replace it with a Mira or Armitage tray and have it up and running by next week . My opinion and belated advise to myself is only buy brand named goods from manufacturers with years and decades of knowledge. My ensuite Mira tray is 10 years old and is as good as new . Mira a British company est 1921 , bit late now but I thought I'd mention it. Oh one more thing if you don't fill in the scudo guarantee within 30 days you won't have one

Terrible quality, stay away. Product discoloured within 6 months and was refused a replacement for no proper reason

I would just bypass the middle man with this company and buy direct from China ! The taps are really poor quality and customer service is not great. I'm expecting having to replace the tap, probably just around the time that the warranty expires. Pay a little more and you'll get a far superior product which will last more than a year !!!

Poor quality control allows a leaking tap to be supplied, then poor customer service when they are reluctant to replace it. I won't be using product from this company in the future.

Have a warranty and require a spare part that’s snapped after a years use, sent numerous emails since May and had one response asking for an image of the part I require. Another 4 emails later and still no response. Very disappointed and still need the part

Scudo does not stand behind its warranty. Website provides for lifetime warranty on taps. When I reported that the chrome tap has bubbles - I was shown a list and ways to clean chrome when I have actually cleaned the tap with chrome cleaners.

Had a part broken on my shower, rang Scudo at Harrisons with all the information, told they would send part out for delivery in 4 to 5 days.
Thankyou Callum and Jessh for your excellent and prompt service, part received the next day by courier.
Trevor O

Love my new Scudo bathroom!
Ordered via a retailer but had the product delivered to my home by a very helpful delivery driver. The product quality is fantastic! Won't use another brand for the remainder of my house reno - I've just ordered a kitchen tap!

Calum replied quickly and straight forwardly many thanks

The experience was made great by the person I was helped by very knowledgeable and went out of their way to help with my shower problem I had.If ever I have another shower problem I hope this person is on the other end of the phone line.

Prompt and very helpful service from Callum and JessH. Problem solved in one call.

When I first sent an email requesting the price and availability of parts required to fix the faulty lights on a bathroom cabinet I was impressed by the prompt response.
Unfortunately, my first impression quickly turned to disappointment.
Three different people responded suggesting that if I could provide proof of purchase/warranty validation they could look into it. I already had been told that the electrical side wouldn't be under warranty. All I wanted was parts required/price and availability.
Eventually I was contacted to say it wasn't under warranty and no parts were available, even though the unit is only 3 years old.
I can repair it myself but as I supplied it direct to my customer I wanted to go through the supplier.

Fabulous service from Callum who was very patient and knowledgeable.

I have had to contact Scudo twice since purchasing our boiler tap and on both occasions they have been superb. Fast response and sort out issue straight away. Good technical knowledge and friendly service.

Appalling product and an arrogant attitude toward paying customers. We bought a unit through a third party who was very good but these manufacturers should be well avoided!
Can you believe a bathroom unit cannot withstand moisture? Within weeks in a new and well ventilated bathroom the unit delaminating and swelling. Told it’s our fault for getting the unit wet!
Avoid these.

Excellent service fast response to queries, would highly recommend.

Very pleased with the excellent service I received from JessH

Excellent prompt and satisfactory customer service