Sculpd Avaliações 

Kit was order almost a month ago and never arrived for almost worth 100€. No possibility for a refound or any information whatsoever … seems like scam

ordered the candle kit on December 13th as a birthday gift, and I still haven’t received my order almost a month later. This is unacceptable, I feel scammed !

I got the candle making kit for my sister as a Christmas gift and she was super excited! The quality was amazing qnd we are really satisfied :)

Extremely poor customer service and completely unacceptable delivery experience.

This experience has been frustrating from beginning to end. The company explicitly promised delivery before Christmas, yet the order arrived more than 15 days late, making that promise entirely meaningless.

Customer support, handled by Leen, was ineffective, confusing, and unprofessional. I received repeated assurances that the situation was under control, but none of those promises were followed by concrete action. Each interaction only added delays and frustration, with no real solutions provided.

The issue is not just the delay itself, but the very low quality of customer support: poor communication, broken promises, and a complete lack of accountability. This is far below the standard expected from a serious company.

As a result of this experience, I have completely lost trust and have escalated the matter through my bank. I strongly advise others to think twice before ordering, especially if you rely on delivery deadlines or expect competent customer service.

***UPDATE: I am updating my review to 4 stars following the direct intervention of Giles, co-founder of Sculpd.

While the initial experience was extremely frustrating due to a delivery that arrived more than 15 days late compared to the promised pre-Christmas deadline, what truly broke my trust was not the delay itself, but the quality of customer support I received beforehand.

The assistance was confusing, slow, and at times dismissive, with repeated reassurances that were not followed by concrete actions or clear answers. This lack of accountability and empathy significantly worsened an already stressful situation.

That said, I genuinely appreciate the way the issue was ultimately handled by Giles. He acknowledged both the courier failure and the internal shortcomings, took responsibility, issued a full refund proactively, and made a real effort to restore trust. This gesture showed professionalism and a willingness to improve, which I value.

Delays can happen, especially during peak periods. What makes the difference is how a company responds when things go wrong. The final resolution demonstrated that Sculpd does care about its customers, and for this reason I felt it was fair to update my review.

I ordered from Sculpd and the delivery was supposed to be handled by DPD. The parcel never arrived and was later marked as lost. Sculpd claim it was shipped, but DPD confirmed it was never successfully delivered.

Trying to resolve the issue, I placed another order, this time via Amazon with DHL delivery — and that parcel also never arrived. At this point, it’s clearly not just a DPD issue.

The customer service experience has been awful: extremely slow or no responses at all, no accountability, and zero effort to find a solution. Any problems are simply blamed on the courier, even when the same issue occurs with a different delivery company.

Overall, this has been a deeply frustrating experience and I would strongly advise others to think twice before ordering.

Order 2 sets for Christmas and they were ‘sent’ to DPD for delivery on 21st December but am still yet to receive my order worth over £100. Their customer service team replied but with wrong information. DPD have not even received the parcel from Sculpd but they are saying their records show different. Feels very much like a scam

Great customer service! They quickly handled my inquiry and even refunded my purchase as it was set to arrive later than expected (after the holidays). Thank you!

The Sculpd kits are perfect for beginner arts&crafts at home. I‘ve used the textured canvas kit and the pottery kit. Both had everything you could possibly need - it comes with all the tools and paints. The kits even come with instructions and ideas for what to make.

Received one kit for christmas and honestly had a great time to make one mug. The end result was beautiful.

Great value and really intricate set. Would recommend.

I ordered a Christmas gift on Dec 1st and still haven't received it. After multiple inquiries, I was told it was a pre-order that would ship on Dec 17th (nowhere mentioned before). Supposedly sent on Dec 18th, but still no sign of it. Disappointing experience, especially when ordering less than 4 weeks before Christmas

Ordered specifically because it said that my order would arrive before Christmas, it is the 25th and still no news from the package that I ordered on the 16th

Honest... what went wrong, paid 2cday shipping and my oder was not received. Emailed support and was told it's in transit but they never answered my question about my credit of 2 day shipping. It's been 8 days and 3 emails asking for credit in shipping and no response. How they can improve... provide timely response, respond to all questions issue credit if they do not provide services they offered.

Ordered a christmas present for my partner, paid for delivery before christmas (ordered on 17th), said it was on its way and the package was in Athlone, Ireland, only to then update to say it was still in Germany (it’s being delivered to Ireland). Received email on the 19th to say that free next day delivery was still available which is suspect to other customers . Also had no response from customer service. If you read don’t buy, spend your money elsewhere.

Shocking support and service! No chance of getting my Christmas gift.

Even up until 22nd they were still advertising Christmas delivery scamming people in purchasing.

Support completely non responsive. Paid additional for express and they still have not even dispatched since 18th December so it’s not Aust Post fault.

Wonderful customer service when I had issues with my lost package!

Don’t listen to those who writes that « this is the best customer service itw ». It’s disastrous. They say : delivered in 2-5 working days. Absolutely not true. Don’t buy this for Christmas, it won’t arrive at time. I wrote them to ask some compensation. Nothing was done to help me. Really really bad. Never going for it again

Order for a Christmas present for my partner and the package was left at my front door. It got stolen, I contacted the customer service who sent me a form to report the parcel missing and said they would replace it. Submitted the form and have had no response/ update regarding a replacement. Tried to contact them again multiple times however received no response.

Ho ordinato presso il loro sito il 5 dicembre. La consegna veniva indicata in 2-4 giorni lavorativi (stima). Il 10 dicembre ancora non avevano spedito il pacco. Il sito per il tracciamento del pacco è scritto in tedesco e davvero poco intuitivo. Siamo al 14 dicembre e ancora il pacco non è stato spedito o almeno così viene indicato sul sito di tracciamento. Ho scritto ben due volte all’assistenza e loro si aggrappano al fatto che è una spedizione internazionale… forse non sanno che oramai tutte le spedizioni lo sono visto che nessuno produce più in Italia. Sarà che sono abituato ad Amazon o ad altri siti più affidabili e chiari… sconsiglio vivamente di ordinare presso questo sito. Spero che il mio ordine arriverà in tempo visto che è un regalo di Natale.
AGGIORNAMENTO:
L’assistenza mi ha risposto subito dopo la recensione. Mi hanno spedito un pacco sostitutivo con DHL express. Hanno garantito che la consegna sarebbe avvenuta entro giovedì 18/12. Ovviamente così non è stato. Siamo al 22/12 e nulla è ancora arrivato.
L’ordine originale da me fatto il 05/12 me lo da in consegna il 29/12, ovvero dopo Natale. L’ordine sostitutivo mi dice essere in ritardo.
Una vergogna, servizio pessimo.
AGGIORNAMENTO 2:
Siamo al 29/12. L’ordine non è stato consegnato. Ne quello originale, ne quello sostitutivo “express”. Addirittura il corriere segna “era prevista il oggi”. Mentre l’ordine originale lo da in consegna ancora il 17/12. Sono fermi in un centro smistamento a Caronno Pertusella (MI) e da lì non si smuovono.
Il customer service non risponde, il corriere risponde con mail automatiche dicendo che valuteranno il ticket dopo 4 giorni lavorativi.
Siamo alla follia.

It’s been a long time since I experienced customer service this positively.

Prompt, polite, no automated rigamarole!

I’ve never been so keen to order more based on such a positive experience and knowing there’s such positive customer experience.

Cannot rate them highly enough!