Sculpd Avaliações 

The costumer service is the best I have ever witnessed:
Fast answer, easy and uncomplicated, no extra charges and kind people.
It was an awesome experience and they made it fun purchasing with them!

A perfect and lovingly assembled pot set. It really contains everything you need to get started right away and leaves nothing to be desired.

Lovely product everything you would need as a beginner! And a nice fun activity

While the product itself is a nice idea, it is by far out weighed by the huge let down that their customer service is. I ordered a candle set for a special occasion, which it clearly shows on their website including a set of matches in all their promotional clips etc. It is also listed on the Contents List included in the box. So when the recipient of the gift received it from me, it looked like it was missing the box of Matches. I reached out to Sculpd to ask, and at first I got a response to say some matches would be sent ASAP. I then received a follow up email saying that they no longer supply the matches due to legal changes and that they are 'in the process' of updating their packaging. While I can understand if the law has changed meaning they can't send them, what I can't understand is why they would still show visuals on their website of the matches included, and worse, include it in the contents list supplied with the kit, which in turn, made the gift look like it was missing parts. I tried to explain all this to their customers services, but basically was told it is what it is. What is poor from them is that I clearly explained the embarrassing situation and that it was not clear when purchasing it of the supply change, but not even a tiny gesture of good will to alleviate the shit experience with them.

I would say that a kit like this is great, but just buy from somewhere else. The price point is not worth the crap service and I'm sure other companies offering the same product would be more grateful for the business.

Edit**
Since writing my initial review, Sculpd have reached back out to apologies for the experience and service received and have issued a refund because of it. Only fair to acknowledge that.

I bought a Sculpd kit just to try something new, and I'm honestly amazed at how much I enjoyed it. Everything comes beautifully packaged, and the clay is soft, easy to shape, and perfect for beginners like me. The instructions are simple, and I loved having the freedom to make something totally unique - my first vase actually turned out pretty great! It's such a calming activity, and painting the finished piece was the best part. I've already ordered another kit because I can't wait to do it again!

The clay is easy to use, dries perfectly and the kit has everything you need.

I ordered a kit from sculpd in February, which unfortunately did not arrive in time for a planned event. I therefore returned it in a timely manner as instructed and received confirmation that it had been returned. I have STILL NOT RECEIVED MY REFUND despite multiple attempts to contact the customer service team who always say they are looking into it. I am now owed £100 and there has been no update about when or if I will receive this. Absolutely disgraceful service.

Horrible. The clay is impossible to handdle

Trying to make the donut vase. Comes with no template. Says scan qr code for template but the qr code doesn’t exist on instructions. Searched for 30 minutes online and it’s no where. Basics.

I'm sure the actual clay is nice, but the customer service leaves a sour taste. I had an issue with my delivery where during checkout the delivery address got cut off and was missing the house number. Royal mail obviously marked this as undeliverable and were supposed to return to sender. Two weeks have passed and still no update or refund (I am unsure if this is Royal Mail's fault or Sculpd) and they don't seem to care much about finding out where it is. I explained that after waiting on hold with Royal Mail for an hour they have explained that Sculpd will need to raise a complaint and open an investigation and so could they please refund me. Instead of refunding me, they process a replacement order to the SAME INCORRECT ADDRESS. I have no idea how anyone could think this was a smart solution given the reason why I didn't receive my package, and now I have to spend even more time explaining why I don't want a replacement order (even with the correct address the event this was for is now over two weeks passed) and to process a refund.
**EDIT**
Since writing the review Sculpd did get back to me, cancel the replacement and issue a refund which was in my bank account immediately surprisingly enough. Raised them 4stars due to the resolution but they deffo could use some work.

I'm very disappointed with the kit I purchased, the whole kit is over priced for what you get. And DO NOT buy the paints, they have absolutely zero coverage and do not work on the clay/ on their egg shell white paint the tell you to paint two coats of. I tried explaining to customer support that the paints are of low quality and we're told it's because the paints were no longer good after me having them for 9 months still sealed even though opened acrylic paints can last up to 10 years. Do not buy from the company they refuse to take accountability for low quality product and blame the customer.

Got the kit as a gift and was excited to try it, but found it quite hard to work with. The clay dried out quicker than expected making it tricky to shape. Also the paint didn't go on as smoothly as I hoped.

Really enjoyed this kit as a first try at pottery! The clay is easy to handle and I liked it air-dries without needing any special tools. My first piece came out a bit lopsided, but that's part of fun. I just ish there were a bit more clay in the kit

This is worth a read..

I am not sure what this company is actually doing and after reading the other reviews it seems it's consistently an issue that multiple customers have where they pay and never get the product or miss items. I came across them on Instagram and thought it was a nice idea, it was coming up to Valentines and what a great gift. I looked at other companies that do the same thing but I liked the branding and the way it looked, plus they don't have trustpilot reviews on the website..which would have made me proceed with caution.

I ordered and on the website it says it will be shipped by 12pm, and I ordered on a Monday and would expect it to be sent on Tuesday with the 48 Hour Tracked they send with. Come Friday still nothing, I contact them and get an email back informing me "we don't promise 48 hours, we are still packaging it". Come Monday still nothing so I email again and ask if I could cancel and have a refund, they eventually reply and say "no sorry, its already been sent so you have to wait to get it first". I asked for tracking details and nothing back from them. Come Friday (almost two weeks after ordering) I get an email saying its been sent. I contact them again asking why they said it had been sent when it hadn't, yet again no reply from them, I assume to get out of cancelling it. Come Monday (two weeks after order) I check Royal mail who said while the label has been printed they have not received it.

I doubt I will ever see it, it appears this is the case for many customers and they just go cold on you and you will not get a response. It's a shame that it was an issue that was so easily rectified if they wanted to. I now I am in contact with my bank who will help and have to go through the long process of Trading Standards.

It seems disappointing that they are sat on a business which has so much potential yet seems to be more of a scam. At this point I would rather go dig the clay out the ground myself.

Ordered the valentines Candle Kit, went to use it yesterday and we didn’t have paint brushes, wicks, a mixing stick or a centering stick, all of which were listed on the page as being included in the kit, sculpds response is to partially refund me and have me buy the missing products from separate sellers, they said they don’t stock individual products so they can’t send me one. they obviously have this issue a lot because on they’re contact us page “missing product from my order” is on there as a quick link. won’t be buying again, very disappointed

Absolutely disgraceful I placed an order and have had no updates as to what’s happening with the package weeks after I placed the order. Tried contacting different forms of customer service and still no response with an update or anything. No attempting to get a refund but with how the rest of the process has gone I imagine this won’t be easy. All feels like one huge scam.

Made an order for the valentine's bundle and some extras and it arrived with half of it missing.
After filling out an online form and e-mailing the UK customer service team, I have received no response.
This was supposed to be a gift for Valentine's, but based on their lack of response I doubt I will be getting the missing items in time.
Very poor communication 👎

WAsn't sure what to expect, but it turned out to be such a fun way to try pottery at home! The clay is really easy to work with, even for complete beginner like me, and I loved the air dries no need for a kiln or anything fancy. My first piece is definitely 'wonky', but that just adds to the charm ahahaha.

Il pacco è arrivato danneggiato poiché il prodotto al suo interno si è aperto rovinando tutto quello che è contenuto nel kit. Ho letto da altre recensioni che non è neanche la prima volta. Mi dispiace molto perché ero contenta di provare i loro prodotti; l’assistenza però è stata eccellente.

I ordered some kits as a present for Christmas on 16th of December '24 and they arrived on the 20th of December with GLS. The delivery failed because apparently not enough information regarding the address was provided (nobody called) and since I could not get in contact with GLS, I tried sending messages on the official website of Sculpd. Needless to say, I sent like 3 inquiries and nobody ever replied. I know they don't have control over their actual delivery but some kind of answer would've been nice. Sorry but for that alone I won't come back.
So for the end of the story, I didn't have the present on Christmas day and I only managed to get it in the first week of January '25, only because I physically went to the parcel center to retrieve it, cause delivery was never attempted again.