Terrible experience
Terrible experience. I strongly advise international customers not to order from this website.
A mistaken order was placed accidentally by my 2-year-old daughter, and I contacted customer service literally one minute after the purchase to request a cancellation. Despite this, they refused to cancel the order. This level of rigidity is extremely frustrating and completely unreasonable.
They are willing to ship an international package that I already stated I will refuse, which makes no sense and only creates unnecessary costs and complications for customers especially those ordering from abroad.
This kind of purchasing policy is very rare among brands in this price range. Most companies offer at least a short cancellation window, especially before shipment. Their refusal shows a lack of flexibility and consideration for customers.
Very disappointing experience. This definitely does not make me want to order from them again, and I would caution others particularly international buyers to think twice before purchasing. 😤🚫








