We purchased a replacement double glazed frosted glass unit due to a blown seal in our bathroom window. The website was great and had all the information we needed to make our purchase. We are very ha... Ver mais
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Veja o que dizem as avaliações
The unit featured a Georgian Effect Leaded Diamond Pattern and it was a perfect fit, right down to the alignment of the patterns. I was really glad they took the time to ask additional questions b... Ver mais
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First time using this company. Ordering was simple. Great choice of sizes etc available. Products arrived in good order apart from one tiny scratch on one of the three units that were delivered, othe... Ver mais
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Got in touch with customer services to report an issue with one of the sealed units I ordered. The company couldn't have been more helpful. No problem. They sent me a replacement unit. All other un... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sealed Unit Ordering Made Easy! Providing Double Glazed Sealed Units to the trade and public. Great prices and excellent service.
Informações de contato
Sealed Units Online Limited, Connexions, 159 Princes St, IP1 1QJ, Ipswich, Reino Unido
- 01234 339800
- sales@sealedunitsonline.co.uk
- sealedunitsonline.co.uk
4,6
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Did their job no fuss
Did their job no fuss. Delivered to remote postcode without wasting time and cancelling order like others
1 de agosto de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi David,
Thank you for your 5-star review! ⭐ We’re really pleased we could provide a straightforward service and deliver to your remote postcode without any hassle. We appreciate you choosing us and are glad we could make the process easy from start to finish. 😊
Best Wishes
Sealed Units Online
I purchased 3 sealed units from Sealed…
I purchased 3 sealed units from Sealed Units Online and found them to be very proffesional. The sealed units were delivered ontime with no problems. Very pleased with the product and would definately use them again.
23 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Terence,
Thank you so much for your fantastic 5-star review! ⭐ We’re delighted to hear you were pleased with the service, delivery and quality of your sealed units. It’s great to know everything arrived on time and without any problems. We really appreciate your kind words and would be very happy to help you again in the future! 😊
Best Wishes
Sealed Units Online
Perfect service for my glazed unit
Perfect service for my glazed unit. Thanks
1 de agosto de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Andy,
Thank you for your 5-star review! ⭐ We’re delighted to hear you were pleased with the service and your glazed unit. We really appreciate your feedback and hope to help you again in the future! 😊
Best Wishes
Sealed Units Online
Replacement unit arrived as promised…
Replacement unit arrived as promised and direct replacement for original unit.
Cheers , spot on as previous
15 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Eddy,
Thank you for your 5-star review! ⭐ We’re so pleased to hear you were happy with your replacement unit and that everything arrived as promised and fitted perfectly. It’s great to hear we got it spot on again! We really appreciate your continued support and hope to help you again in the future. 😊
Best Wishes
Sealed Units Online
From ordering to delivery was fantastic…
From ordering to delivery was fantastic
The prices for the glass sealed units are great.
Would recommend this company to my friends and family.
7 de agosto de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Brian,
Thank you for your fantastic 5-star review! ⭐ We’re delighted to hear you were so pleased with the service from ordering through to delivery, and that you found our prices great too. We really appreciate your recommendation to friends and family and look forward to helping you again in the future! 😊
Best Wishes
Sealed Units Online
Sealed double glazed unit with…
Sealed double glazed unit with toughened glass meade to measure and carefully delivered.
Perfect fit, and at a reasonable price too.
15 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Peter,
Thank you for your fantastic 5-star review! ⭐ We’re delighted to hear your sealed unit was made to measure, carefully delivered and fitted perfectly. It’s great to know you were also happy with the price. We really appreciate your feedback and hope to help you again in the future! 😊
Best Wishes
Sealed Units Online
ordering good
ordering good, delivery excellent, overall perfect!!
20 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Roy,
Thank you for your fantastic 5-star review! ⭐ We’re delighted to hear you found the ordering process straightforward and the delivery excellent. It’s great to know you had an overall perfect experience! We really appreciate your feedback and hope to help you again in the future. 😊
Best Wishes
Sealed Units Online
Competitively priced
Competitively priced, had some issues with delivery, but, emailed them, and got a very prompt response, with an answer, and a new scheduled delivery date. If youre happy to wait a couple of weeks for them to be delivered, this is a company to use, and, as im sure will happen, I will be using them again for any other units I may need in the future.
25 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Darren,
Thank you for your fantastic 5-star review! ⭐ We really appreciate your understanding regarding the delivery and are pleased we were able to respond quickly and get a new delivery date arranged for you.
It’s great to hear you were happy with our competitive pricing and overall service, and we’re especially pleased to know you’ll be using us again for any future units. We look forward to helping you again! 😊
Best Wishes
Sealed Units Online
Ordering the glass was very easy and…
Ordering the glass was very easy and straightforward. The price was great. The only thing that let the whole thing down was the delivery driver just left the glass outside on full show to the world. He could have simply put it two feet to his right behind the wall 🤷♂️🙄
17 de junho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Shane,
Thank you for your review and for your positive comments about the ordering process and pricing.
We’ll certainly take your feedback on board and pass it on to the relevant delivery team to help improve our services moving forward😊
Best Wishes
Sealed Units Online
Size was spot on and delivery time was…
Size was spot on and delivery time was good
15 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Chas,
Thank you for your 5-star review! ⭐ We’re delighted to hear the size was spot on and that your order arrived within a good timeframe. We really appreciate your feedback and hope to help you again in the future! 😊
Best Wishes
Sealed Units Online
Ordered an opaque unit mid June
Ordered an opaque unit mid June. Delivery was 5 weeks later and the unit was different to what I ordered. I have now been informed I need to wait until the end if September for a correct replacement.
7 de agosto de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Ian,
We’re very sorry to hear about your experience. We completely understand how frustrating it must be.
This is certainly not the service we aim to provide. If you could please get in touch with our customer service team, we’d be happy to look into this further and see if there is anything we can do to assist.
We sincerely apologise for the inconvenience and appreciate your patience.
Best wishes,
Sealed Units Online
I have pros and cons with this company.
I have pros and cons with this company.
Pros - the unit it self was good. High quality and it fitted like a glove.
Cons - customer service. There doesn’t seem to be any real communication going on between production and customer service. I don’t believe these girls actually know when units will be delivered. Giving the option of a 3-5 day delivery is disillusioning to people as they can’t fulfil this option. At a price of £150 it just isn’t worth it. Good customer service is essential to a good business. If this company got that right, they would save themselves a lot of trouble. Would I use them again? Yes, because the product is good. I would though be totally prepared for not knowing when the unit will arrive.
5 de agosto de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Sian,
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear you were happy with the quality of the unit and that it fitted perfectly.
We’re genuinely sorry that your experience with the delivery communication and customer service fell short of the standard we aim for. We understand how frustrating it is when you’re given a delivery option and then don’t receive the level of information you expect regarding when your order will arrive. We also appreciate your comments about the communication between our production and customer service teams, and we’ll certainly take this feedback on board.
We’re particularly grateful that, despite the issues you experienced, you would still consider using us again because of the quality of the product. We’re constantly looking at ways to improve our communication and delivery service, and feedback like yours helps us identify where we need to do better.
Thank you again for your honest review and for giving us the opportunity to improve. 😊
Best Wishes
Sealed Units Online
Excellent service
Ordered a replacement for a blown double glazed unit. Easy to use web site, delivered on time and fits perfectly. Excellent service, would use again.
3 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Graham,
Thank you for your great review!
We're really pleased to hear everything went smoothly, from ordering through to delivery, and that the unit fitted perfectly.
Thanks for choosing us and we look forward to helping you again in the future!
Best wishes,
Sealed Units Online
Great service
The simplicity of ordering, the clear delivery notification and the price. If you’ve got the capability to measure and fit your own replacement double glazed window panels, this service is for you.
11 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Stephen,
Thanks for taking the time to leave us a review.
We're really glad to hear you found the ordering process easy and that everything arrived as expected. It's great to know you were happy with the price too.
We appreciate your recommendation and look forward to helping you again in the future.
Best wishes,
Sealed Units Online
Excellent options to build a suitable…
Excellent options to build a suitable specification for a difficult replacement. Could not find the equivalent elsewhere. Delivery ahead of schedule
20 de junho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi !
Thank you for your review!
We're delighted to hear you were able to find the right specification for your replacement, especially when it wasn't available elsewhere. It's also great to know your order arrived ahead of schedule.
We really appreciate your feedback and hope to help you again in the future.
Best wishes,
Sealed Units Online
Glass panes arrived exactly as planned
Glass panes arrived exactly as planned. Quality was good, price was fair. Only down size was the wait for delivery. It was exactly as stated, but was a couple of weeks between order and delivery.
26 de junho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Neil,
Thank you for your 4-star review! ⭐ We’re pleased to hear your glass arrived exactly as planned, and that you were happy with the quality and price.
We completely understand that the couple of weeks between ordering and delivery can feel like a long wait, even when the delivery timeframe is as stated. We really appreciate your patience and your feedback, and we hope you’ll consider using us again in the future! 😊
Best Wishes
Sealed Units Online
I've used this company a number of…
I've used this company a number of times to replace defective double glazed panels and have always found the quality, price and service to be excellent. I have no issues in recommending them for replacement double glazed units.
4 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Mr. Turner,
Thanks for your review!
We’re really pleased to hear your glass arrived as planned and that you were happy with the quality and price. We appreciate your patience while waiting for delivery, and we’re glad everything arrived as expected.
Thanks again for choosing us!
Best wishes,
Sealed Units Online
Excellent service and would definitely…
Excellent service and would definitely recommend. If you need replacement sealed units buy them here.
25 de junho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Joe,
Thanks for the great review!
We’re really happy to hear you had an excellent experience and would recommend us. It’s great to know you found our service helpful when replacing your sealed units.
Thanks again for choosing us!
Best wishes,
Sealed Units Online
Sealed transom units
Able to provide the required unit. Unfortunately it was at the top end of the tolerance +3mm so I need to router the frame.
1 de julho de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Nigel,
Thanks for taking the time to leave a review.
We're pleased we were able to provide the sealed transom unit you needed. We appreciate your feedback and are glad we could help with your replacement project.
Thanks again for choosing us, and we hope to assist you again in the future.
Best wishes,
Sealed Units Online
One star. Would not recommend. Six weeks of missed dates, false "delivered" claims, and no accountability.
I ordered a sealed unit for a window on 22 May. What should have been a straightforward order turned into six weeks of chasing and missed delivery dates.
The original delivery date (8 June) needed changing due to a prior holiday commitment. I called three times, leaving my number each time, asking for a callback. Nobody ever called back. The only way I got a response was by email – and to be fair, the person who replied by email was helpful and polite throughout. It shouldn't take giving up on the phone entirely to get a reply.
The rescheduled date of 17 June came and went with nothing delivered and no explanation. A few days later, while I was away with my phone off, I received a delayed SMS saying the driver was "at my door." Nothing was left. The following day I received a text stating "delivery completed, thank you for your business" – which was simply false. I had to chase them again to get this corrected.
Rescheduled twice more, then missed the third window entirely. A new date of 1 July was set, then pushed to 3 July between 2 and 4pm. I stayed in all day. Nothing arrived. After 4pm I emailed for an update – no response. Before 6pm, with no delivery and no word from them, I had to cancel my evening plans. I then tried their live chat around 7pm, despite it being advertised as staffed until after 9pm, and was told no one was available. I left a message. No response that evening or that night.
At 9:25am the following day, the driver called saying he'd arrive in 10 minutes, with no prior warning after everything that had happened. When I asked why the delivery had been missed the day before, his explanation was that he'd had an eye test. He also mentioned, unprompted, that he'd hurt his back the day before, informing me of this while carrying the unit up himself. When I tried to inspect the unit for damage, he left abruptly saying he'd left his van open, and stayed there rather than returning to let me finish checking it with him present.
The unit itself was fine – undamaged, no visible faults. But that's beside the point. The product was never the issue. The issue is a company that misses its own delivery commitments repeatedly, texts customers with false "delivered" confirmations, is unreachable by phone, ignores emails and live chat inside of its own stated availability, and leaves the customer to chase every single update.
If you're considering ordering from Sealed Units Online, be prepared to:
* Chase them constantly for basic information
* Have delivery dates missed more than once
* Possibly be told something was delivered when it wasn't
* Get little to no communication when things go wrong
The product may turn out fine in the end, but the process to get there was stressful, disruptive to my personal life, and completely avoidable with basic professionalism and communication. I can't recommend this company based on this experience.
4 de julho de 2026
Avaliação não solicitada
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