REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Ver mais
A empresa respondeu
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Ver mais
A empresa respondeu
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Ver mais
A empresa respondeu
1,1
Muito Ruim
340 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Second manual are not a business
Second manual are not a business, they are simply thieves. I wanted a Whirlpool Fridge Freezer manual, they charged me £1.49 sent me a link to download a manual. There was no manual. Apparentley the next thing that will happen is that they will start taking regular payments from my bank on the pretext that this is some form of subscription, Why would I subscribe to a company that has already charged me for something they couldn't provide. This crooked bunch pretending to be a business is based in Dublin so why have the Irish police not taken action against them
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We are very sorry to hear about your experience and completely understand your frustration. Discovering unexpected charges or not receiving the expected product is upsetting.
For clarification, our service always starts with a non-binding trial period, allowing users to test the platform before any subscription begins. All information regarding the trial and subscription is displayed during checkout, though we understand it may not have been clear enough, and we sincerely apologise.
Our team can review your account immediately, help clarify any charges, and ensure that any subscription is properly cancelled.
Please contact us directly so we can assist you promptly:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We are committed to helping you and ensuring this issue is resolved quickly.
Same as hundreds of other dissatisfied…
Same as hundreds of other dissatisfied customers. £24.90 the poorer thanks to this outfit's behaviour. Bank will block any further attempts to extract money
7 de outubro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
Thank you for sharing your experience. We completely understand your frustration and are sorry for the inconvenience caused regarding the charges.
Our service includes a clear process for purchases and subscriptions, and we take feedback seriously to ensure all customers understand the terms. We want to review your case carefully and assist with any issues related to unexpected charges.
Please contact our support team directly at +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at support@secondmanual.com
We appreciate your feedback and are committed to helping you reach a satisfactory resolution.
Total crooks
Total crooks.
I spent £1.49 for a manual which I was supposed to get via a link sent to my email address. I never received the link (checked Spam etc), but later received successive "subscription" debits to my credit card.
6 de novembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
Thank you for sharing your feedback. We understand your frustration and are very sorry for the inconvenience caused.
The £1.49 purchase is intended to provide access to the manual via a link sent to your email. It seems there was an issue with the delivery, and we want to help ensure you receive the content you purchased. Regarding the subscription charges, our service includes a clear trial and subscription setup, and we are committed to reviewing any concerns about unexpected charges.
Please contact our support team directly at +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.) or via email at support@secondmanual.com
We will investigate your account promptly, assist with cancellation if needed, and ensure you can access the manual you paid for.
We appreciate your feedback and are here to provide a fair resolution.
I paid the £1.49 for a manual which…
I paid the £1.49 for a manual which wasnot available when I rang them I was told that the £1,49 was non refundable its a total scam
6 de novembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
Thank you for sharing your experience. We are very sorry to hear that you were unable to access the manual you purchased and understand your frustration regarding the charge.
Please note that the £1.49 purchase is intended as a one-time payment for access to the manual. While this amount is non-refundable as stated in our terms, we want to ensure that you receive the guidance or assistance you need.
To resolve this matter, we encourage you to contact our support team directly at +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at support@secondmanual.com
We appreciate your feedback and are here to assist you.
Like very many people,s revue on here…
Like very many people,s revue on here its the way this company operate.s its site , you think you are just downloading one manual but find your account will be debited £24.90 within days and every month thereafter, I was caught by this one earlier this year for 5 Payments Total , £124.50,starting in June I have however after complaining got this money back, buts the hazzle of even having to do this that really annoys me they do not realise the effect this has on people especially if you are older, This company like many others that operate this type captureing people into monthly payments by tricking needs to be sorted by some government agency, I believe this company operates from Ireland so beware everyone.
Having read back thro the many negative revue,s on this company and there replies its obvious to me they are not going to change the way they operate its to good an earner for them .
1 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re sorry to hear about your experience and understand your frustration. Please note that our service offers a clear trial period, and subscriptions are activated only after this period unless cancelled. We aim to make the process as transparent as possible and regret any inconvenience caused.
Since you’ve previously contacted us and received a refund, we encourage you to reach out again if there are any remaining issues so we can assist you promptly:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
Kind regards,
The SecondManual.com Team
Total scam
Total scam. They have been stealing from my account now for months. Rip-off.
14 de outubro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re very sorry to hear about your experience and understand your frustration. Our service always includes a free trial period, allowing users to explore the platform before any subscription is charged. We never intend to create confusion, and we’d like to investigate your situation to make sure everything is clarified and resolved quickly.
Please contact our support team directly so we can review your case and assist you promptly:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
Absolute con
Absolute con. Wanted to download a car manual, paid and then that manual was not available. Fortunately noticed the small print about “CANCEL OR WE CHARGE YOU £24 A MONTH”
11 de outubro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re very sorry to hear about your experience. Please be assured that SecondManual.com is not a scam. Our subscription and payment details, including recurring charges, are clearly stated in the terms and conditions before any payment is confirmed.
If you need assistance reviewing your account, cancelling any subscription, or clarifying charges, our support team is ready to help:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We are committed to providing clear, secure, and reliable access to manuals for our users.
The SecondManual.com Team
Complete rip off
Complete rip off. Bought one manual and found I was in a subscription buried in their terms and conditions.
Should have checked my credit statements earlier
10 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi there,
We’re sorry to hear about your experience. We understand how frustrating unexpected charges can be. Our team would like to look into this for you and clarify or resolve any billing concerns as quickly as possible.
Please get in touch with us directly — we’re here to help:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
Kind regards,
The SecondManual Support Team
Manual not received or available. Hidden monthly subscription scam...
Advertised that my required manual was available - for £1.49
Paid, but when linked into the site...no such manual available (now any from that brand).
And the scamming trick of slipping in a £25 a month subscription if not cancelled within 72 hours. Only spotted in the confirmation email. I have cancelled but would not trust this sort of company, so have blocked them with my bank also.
2 de outubro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re very sorry to hear about your experience. Please note that our service offers a free trial period to allow users to explore the platform before any subscription begins. Subscriptions only start after this trial and can be cancelled at any time.
Our team is happy to review your case and assist with any concerns regarding access to manuals. You can contact us directly at:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We appreciate your feedback and are committed to resolving any issues promptly.
Best regards,
The SecondManual Team
Beware hidden subscription charges!
I requested a manual in June @ £1.49. It didn't arrive, until I phoned to request it. But all well after that.
BUT I happened to notice on my September credit card statement that I'd been charged £24.90 subscription, which I didn't want. I'd even stated clearly at the time, in June, I didn't want this. They emailed to say I'd not be charged any more. When I checked earlier card statements, I found I'd been charged in June, July and August the same amount! My fault for not checking. So I am now owed £100! Hope I can recover this.
I'd give 0 stars if I could!
29 de setembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re very sorry to hear about the issues you experienced with your subscription. We understand your frustration and want to help resolve this matter as quickly as possible.
Please contact our support team directly so we can review your account and assist with your refund:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We appreciate your feedback and are committed to improving our service.
Best regards,
The SecondManual Team
Absolute scammers
Absolute scammers. They advertise manuals for £1.49 to download but don’t tell you that once you have made what you believe to be a one off payment they will then charge you £24.90 a few days later for a monthly subscription.
The moment I spotted that I emailed them just stating’ SCAM REPORTED’. They replied several days later claiming it was my fault as it was very clear on their website that you would be paying a monthly subscription. Absolute rubbish as they just advertised not on a website. I did get a full refund.
Absolute lowest of the low scammers.
15 de setembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We are very sorry to hear about your experience. Our service operates with a trial period before any subscription starts, and we always recommend checking the trial terms carefully. We understand that this may not have been clear, and we apologize for any confusion caused.
We are glad to hear that your refund was processed, and we are committed to helping all customers resolve any issues promptly.
For any further assistance, please contact us directly:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
— The SecondManual Team
Total scammers
Total scammers, avoid like the plague! Wanted a manual for a sewing machine I had purchased second hand. Entered the details, it said that the manual was ready to download and asked for £1.49 which I paid. Surprise, surprise no manual and an email saying I will be charged £24.90 per month ongoing for using their service. I think not cancelled the subscription there and then and sent an email stating my displeasure
6 de setembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We are very sorry to hear about your experience. Please note that every user benefits from a trial period to test our service before any subscription becomes active. Once this trial ends, the subscription automatically starts, which explains the £24.90 charge you noticed.
We understand your frustration and our team is available to assist with cancelling your subscription and processing any applicable refund.
📞 +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We encourage you to contact us directly so we can resolve this promptly and ensure no further unexpected charges occur.
Total waste of time wanted 1 manual…
Total waste of time wanted 1 manual which they said they had, but once I had paid the money they stated they didn’t have it and please provide more details. Then noticed there was a monthly prescription after so many days log on to the website and cancelled it but let’s see what happens. Avoid this site like the plague.
4 de setembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re truly sorry to hear about your experience and the inconvenience caused by the manual not being available as expected. Our aim is to provide clear information and support, including a trial period that allows users to test the service before any subscription is fully committed.
We understand your concerns about the unexpected subscription and appreciate that you cancelled it promptly. Please feel free to reach out to our customer support team at 📧 support@secondmanual.com
or by phone at 📞 +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can review your case and assist you further.
Your satisfaction is important to us, and we hope to resolve this to your satisfaction.
Best regards,
The SecondManual Team
Rip Off
Having downloaded a manual for £1.49 I thought that was the end of the matter. This extremely dubious company set you up in a trial period which expires and transfers into a monthly subscription of £24.90. I have notched up a total outgoing of £373.50, and they are refusing to refund any of it. Avoid!
Follow up: The response below is their standard public reaction. See the same on other dissatisfied customers on here. Their private reply to me is very different. Firmly stating that the responsibility was mine and they are keeping the money they scammed from me. To use an old fashioned phrase: "avoid like the plague".
1 de setembro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
We’re truly sorry to hear about your experience, and we completely understand your frustration.
Our service includes a clearly stated trial period, which is offered so users can explore the platform fully before continuing. If the subscription isn’t cancelled during the trial, it renews automatically, as outlined in the terms accepted at sign-up.
That said, we never want our users to feel misled or unsupported. If you feel you were unaware of the ongoing charges, we’d appreciate the chance to review your case again.
Please contact us at support@secondmanual.com
or call us on +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can look into it in detail.
Your feedback is important and helps us improve the service.
Kind regards,
The SecondManual Team
When I saw the item it was not what I…
When I saw the item it was not what I wanted, so immediately cancelled it. However when I checked my credit card details, I found that it had not been cancelled as I had to cancel a subscription that was concealed in terms and conditions and I had not cancelled the subscription that I had not realised I had signed up for.
28 de abril de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback — we're sorry to hear about the confusion and frustration this caused.
Our service includes a trial period, which is designed to give you a chance to explore the platform before committing. The subscription and cancellation details are provided at sign-up, but we understand that sometimes the information can be missed, especially on mobile devices.
If you cancelled the item itself but not the subscription, we completely understand how that could lead to confusion, and we’d be happy to take a closer look at your case.
Please feel free to contact us at support@secondmanual.com
or call us on +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.). We’re here to help and will do our best to assist you.
Best regards,
The SecondManual Team
Untrustworthy
Ordered a manual to download which turned out to be a copy of the leaflet supplied with the item. A few days later a further £23.49 was taken from my account. Unknowingly, by purchasing an item for £1.49 I had automatically signed up for a monthly subscription. DO NOT TRUST THIS COMPANY.
23 de agosto de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
Please note that our service includes a free trial period with no commitment, allowing users to test the platform before any subscription starts. All billing details, including subscription terms, are clearly outlined during the sign-up process.
Regarding your purchase, if you believe there has been a mistake or an unexpected charge, please contact our support team directly at +44 208 0681 598 or via email at support@secondmanual.com
. We’re here to assist you and will do our best to resolve the issue promptly.
We value transparency and strive to improve our service continuously.
Best regards,
The SecondManual Team
AWFUL company
AWFUL company. Wish I had read Trustpilot reviews before buying the manual which never arrived. NO mention before paying of a subscription service until the initial small payment is made. I have cancelled the exorbitant subscription fee and fingers crossed they dont take any money from my account. AVOID at all costs.
27 de agosto de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with your order.
Please note that we offer a trial period so customers can test our service before committing to a subscription. We strive to be transparent about all charges, but we understand your concern and would like to help clarify the situation.
To resolve this quickly, please contact our support team at +44 208 0681 598 or via email at support@secondmanual.com
. We will review your account and ensure everything is handled properly.
Your satisfaction is important to us, and we’re here to assist you.
Best regards,
The SecondManual Team
Don't touch
Like all other reviewers, I have had an appalling service. I paid £1.49 for a manual that did actually arrive, and which I appreciate very much, however I do not appreciate the £24.90 that was taken from my bank account within a couple of days. I have just called and it is not refundable. The lady I spoke to is unaware of the Trustpilot reviews!
26 de agosto de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi Louise Eyles,
Thank you for your feedback — and we're glad to hear you received the manual and found it helpful.
We understand your frustration regarding the charge of £24.90, so please allow us to clarify. When placing an order, customers benefit from a 48-hour trial period for just £1.49, clearly outlined during checkout and in our terms. If not cancelled during that time, the account transitions into a monthly subscription to access additional manuals and premium features.
We’re sorry if this wasn’t clear at the time of purchase — transparency is something we’re constantly working to improve. While trial charges are non-refundable, we always encourage customers to reach out directly if there’s any confusion or concern. Our team is available and happy to help:
📞 +44 208 0681 598
📧 support@secondmanual.com
🕗 Monday to Saturday, 8 a.m. to 8 p.m.
Thanks again for taking the time to share your experience — every review helps us do better.
Best regards,
The SecondManual Team
YOU CANNOT JUST BUY 1 MANUAL - YOU END UP WITH A £25 MONTHLY SUBSCRIPTION
A pity we can't give zero stars, this is a complete rip off
Do not buy anything from this site as you pay £1.49 for your manual, which didn't arrive, i had to chase it up and it finally got sent, then they charge you £24.90 every month and cancelling the DD is extremely difficult
I asked for a refund and they gave me some chat about being transparent all the way through, that they won't refund as they state
"Our offer was clearly stated throughout your journey on our website,
our monthly subscription fee was explained in detail in our terms and
conditions which you agreed to"
believe me, it is not clear, it is hidden in the small print.
I had to get my credit card to block the charge and start proceedings to recover the funds
25 de agosto de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re very sorry to hear about your experience and understand your frustration.
Our service includes a 3-day free trial period, after which the subscription activates automatically if not cancelled. We strive to make this clear during the order process and in our terms and conditions, but we understand that this information can sometimes be missed.
We regret any inconvenience caused by the delay in delivering your manual and the difficulty you experienced with cancelling the subscription.
Please contact us directly so we can review your case and find a fair solution, including a refund if appropriate.
📞 +44 208 0681 598
📧 support@secondmanual.com
🕗 Monday to Saturday, 8 a.m. to 8 p.m.
Thank you for your feedback, which helps us improve our service.
Kind regards,
— The SecondManual Team
I did not expect to pay a monthly…
I did not expect to pay a monthly subscription as I had not used a manual, they did not have what I wanted
14 de agosto de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
Thank you for your feedback. We’re sorry to hear that the manual you were looking for was not available and that the subscription came as a surprise.
Please note that our service includes a 3-day free trial so users can try the manuals before committing. If not cancelled within this period, the subscription activates automatically.
If you didn’t intend to subscribe or if you have any questions, please contact us directly so we can assist you further.
📞 +44 208 0681 598
📧 support@secondmanual.com
🕗 Monday to Saturday, 8 a.m. to 8 p.m.
We appreciate you giving us the chance to address this.
Kind regards,
— The SecondManual Team
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