Communication was prompt and consistent, so I felt well looked after and assured my order was safe. Product was of the highest quality and very well packaged. A benchmark service that others should f... Ver mais
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Veja o que dizem as avaliações
Tried to contact this shop about 6 times now. Have taken up a complaint with OnBuy and Klarna too, requested their company be added via resolver and emailed trading standards regarding a serious issue... Ver mais
The company is genuine and the dispatch times were really fast, unfortunately the Saturday next day delivery was delayed because of the courier, this was resolved by Secrets Shop and they sent m... Ver mais
A empresa respondeu
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raisin... Ver mais
A empresa respondeu
Detalhes da empresa
- Sex shop
- Loja de Entretenimento para Adultos
- Loja de Cosméticos
- Loja de roupas eróticas
- Loja de lingerie
- Loja especializada em roupas íntimas
Escrito pela empresa
Secrets-Shop is a reputable UK-based online sex shop with over 12 years of experience in the industry. We have a proven track record of providing high-quality products and exceptional customer service, as evidenced by our more than 300,000 fulfilled orders in the UK and other markets. Our vast selection of over 10,000 products, including a wide range of sex toys, vibrators, erotic lingerie, lubricants, natural oils and other essentials, makes it easy to find exactly what you're looking for. We prioritize convenience and speed, offering free delivery on orders over £40 and next-day delivery options. Our customer service team is dedicated to ensuring complete customer satisfaction with every purchase. Choose Secrets-Shop for the best products, fast delivery, and an enjoyable shopping experience.
Informações de contato
128 City Road, EC1V 2NX, London, Reino Unido
- 020 7078 8745
- hello@secrets-shop.co.uk
- secrets-shop.co.uk
4,5
Excelente
426 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lube
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raising the issue on here a satisfying solution was offered by secrets shop. Thank you
30 de dezembro de 2025
Resposta de Secrets Shop
Dear Alexander,
We’re really glad we were able to resolve the issue and that you were happy with the solution. Thank you for your patience and for giving us the opportunity to make things right.
--
Dear Alexander,
Thank you for your feedback.
We’ve identified that your previous email unfortunately ended up in our spam folder, which is why you didn’t receive a reply earlier — our apologies for this.
We are now reviewing the situation, including why the product received differs from what was shown in the images, and will get back to you shortly. Our team will contact you directly via email to resolve this matter.
Kind regards,
Sophie
Customer Care Team
Secrets-Shop
For ordering to deliver it was great service
For ordering to deliver it was great, hands up to you and Royal mail x
31 de dezembro de 2025
Easy to navigate the site and notified…
Easy to navigate the site and notified of delivery at every step.
29 de dezembro de 2025
De delivery was perfect and no defects.
29 de dezembro de 2025
I received my parcel and thanks a lot
I received my parcel and thanks a lot, good stuff.
29 de dezembro de 2025
Doll was burst at seam on delivery…
Doll was burst at seam on delivery wouldn't recommend this product or company
29 de dezembro de 2025
Resposta de Secrets Shop
Dear Thomas,
Thank you for your honest feedback.
We’re very sorry to hear about your experience with the product and sincerely apologise for the inconvenience caused.
While manufacturing defects can unfortunately occur on rare occasions, we always do our best to support our customers and resolve such situations fairly and promptly. Our team will contact you directly to review the issue and make things right.
Thank you for bringing this to our attention — resolving matters like this is an important part of our service.
Kind regards,
Sophie
Customer Care Team
Secrets-Shop
- super fast with good delivery options…
- super fast with good delivery options and received as described
My only little point is that the label will still visible through the tape so not 100% discreet as anyone including the driver could see that
29 de dezembro de 2025
It is always nice to shop with you!
It is always nice to shop with you!
Very quick response, trustful and fast shipping.
11 de novembro de 2025
Started ok then ive had issues.
This issue was resolved and my parcel has now been delivered, the head office phoned me up and we came to a solution of using a different courier.
I know this wasnt the company's fault but im glad its sorted
First parcel was never received by the royal mail, customer service seemed to start off being very helpful, sending a "better product" which was actually discounted to half of the price of my original order. That one actually got delived how ever I told them I wanted my original purchase as it was something my wife wanted for Christmas, this time it made it to the royal mail, however got lost in transit.
I have requested a refund nearly a week ago and customer service hasn't replied to me. I have now had to purchase the product elsewhere. My first purchase was the 1st of december and it is still not resolved.
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Secrets Shop
Dear Josh,
Good afternoon!
First of all, thank you for your feedback. Our Head of Customer Support has already been in touch with you today, and I hope we were able to clarify the situation and move things forward.
Unfortunately, there has been a series of unfortunate issues with your order, and we sincerely apologise for the inconvenience caused. That said, we are now on the right track and expect everything to be fully resolved tomorrow, with your long-awaited order finally reaching you.
Thank you very much for your patience and understanding.
Best Regards,
Sophie
Customer Care | Secrets Shop UK
Good quality and fast delivery 🚚👍👍
11 de dezembro de 2025
Great customer service team
Great customer service team,taking onboard and looking into concerns with packaging.
1 de dezembro de 2025
Resposta de Secrets Shop
Dear Paul,
Thank you for your feedback. We have already sent you an email to clarify the details and better understand the situation.
Best regards,
Emily
Customer Care Team
Quick and discreet delivery
Quick and discreet delivery
Well packed, no delays, happy with products & service
12 de novembro de 2025
Great
I highly recommend this website, great products and Emily from customer service was very helpful. Thank you for your help.
1 de dezembro de 2025
Resposta de Secrets Shop
Dear Michal,
Thank you so much for your wonderful review!
We’re really happy to hear that you enjoyed our products and had a great experience with our customer service. Emily will be delighted to know she was able to help.
We truly appreciate your recommendation and your trust in us.
Best regards,
Sophie
Secrets Shop UK
Great products
Great products, range of products and prices. Customer support literally amazing! Had a minor issue, Emily assisted and sorted it out for me very quickly. Definitely recommended.
3 de dezembro de 2025
Super speedy delivery
Everything was packaged with care and consideration. And was delivered within. 5 days Absolutely nothing wrong and great service from order to delivery
2 de dezembro de 2025
Quick reply and follow up!!
After a delay in my recent purchase, I contacted customer service, I got a quick reply and was assured a refund for the next day delivery charge. Overall I was satisfied with the outcome All be it a week late it did arrive.
28 de novembro de 2025
Resposta de Secrets Shop
Dear Michele,
Thank you for your review — we genuinely appreciate you taking the time to share your experience. We can also see that this isn’t your first order with us, and based on your previous positive experiences you know what a reliable store we are.
Unfortunately, delays can occasionally happen on the courier side, and in such situations we depend on our delivery partners. Whenever this happens, we always step in quickly, investigate, and make sure the order is fulfilled regardless of the circumstances.
This is exactly what we’ve done here as well — we replied to your email, we’re already in communication with you, and we’ve refunded the cost of the express delivery since it was not delivered within the promised timeframe.
We always honour our commitments to every customer, no matter what external factors may occur.
Thank you for highlighting where things may not have worked perfectly. We are always improving and truly trying to get better with every order.
Kind regards,
Secrets Shop UK
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