I had to write a review because this might be my best example of impeccable customer service. I wanted to get my friend a post-partum massage after her pregnancy but she's based in Brighton and I co... Ver mais
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Secret Spa has been fabulous! I’m currently pregnant and have a puppy, so being able to book professional treatments at home is perfect. The app is so easy to use, it’s incredibly convenient, and I’ve... Ver mais
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I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Ver mais
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Had hair and makeup done (glamorous) it stated that strip eyelashes were included in the package. Asked the MUA when she will be putting my lashes on, she told me she doesn’t have lashes and I should... Ver mais
A empresa respondeu
Detalhes da empresa
- Massoterapeuta
- Salão de Beleza
- Cabeleireiro Residencial
- Cabeleireiro itinerante
- Manicure
- Salão de bronzeamento
Escrito pela empresa
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Escrito pela empresa
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Informações de contato
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Reino Unido
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Totally recommend Maria.
Maria not only gave me a great look, but was also very pleasant to work with! She understood my needs and preferences right away and worked very fast with a great result.
22 de outubro de 2025
Resposta da Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Maria and so pleased she understood exactly what you were looking for and delivered such a great result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
I had such a lovely massage
I had such a lovely massage . The therapist was brilliant
18 de outubro de 2025
Resposta da Secret Spa
Dear
Thank you very much for leaving such lovely feedback about your recent appointment. We’re so pleased to hear you enjoyed your massage.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Booked less than 24 hours before a…
Booked less than 24 hours before a special occasion for my daughter. Easy to do. Our mua arrived at the hotel right on time and did an excellent job with make up and hair. Exactly as requested. Thank you Kazhal!
18 de outubro de 2025
Resposta da Secret Spa
Dear Julie
Thank you so much for sharing your experience with us. We are delighted to hear that Kazhal’s expertise made your daughter’s special occasion even more memorable and that she delivered the exact look you were hoping for.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great experience
Great experience. Very good communication, arrived on time and did exactly what I asked for, throwing in tips along the way. I was a little nervous booking on line but I needn’t have been. Would definitely recommend and would use again for any events I want to feel a bit more glamorous and confident.
15 de outubro de 2025
Resposta da Secret Spa
Dear L
Thank you so much for your wonderful review. We’re delighted to hear you had such a great experience and that your professional delivered exactly what you wanted while sharing helpful tips along the way. It’s lovely to know you felt confident and at ease throughout.
We look forward to welcoming you back for your next event.
Warm regards,
Mollie
I booked a relaxing massage with a… Fuller Secret Spa
I booked a relaxing massage with a Promo voucher and the experience was great. Having set up the bed and getting the towels relaxing music was put on and the therapist started the session. The therapist definitely knew what what to do. Feedback on pressure is essential. This is my third massage.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Secret Spa
Dear
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your relaxing massage and that your therapist created such a calm and comfortable atmosphere.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really great
Really great. On time, prompt, super nice and did an amazing job. Cant recommend highly enough!
14 de outubro de 2025
Resposta da Secret Spa
Dear Georgina
Thank you so much for your lovely review. We’re delighted to hear you had such a great experience and that your professional made you feel so well looked after.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Professional and fast
My hair stylist was fast and professional, and gave me the updo exactly as requested. As soon as she arrived I told her I had less than an hour and she worked within that timeframe with no issues, even working within the limited space and lighting of the hotel bedroom. I would definitely request her again.
14 de outubro de 2025
Resposta da Secret Spa
Dear Susannah,
Thank you for your wonderful feedback. We’re delighted to hear your stylist created the perfect updo and worked so efficiently within your schedule. It’s lovely to know you were so pleased with the result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Emily was great!
Emily was on time, sweet, and super talented. I have ultra fine hair and she was able to create volume and it lasted throughout a wedding and reception.
11 de outubro de 2025
Resposta da Secret Spa
Dear Colleen
Thank you for your lovely feedback. We’re so pleased to hear you had such a great experience with Emily and that your hair looked and lasted beautifully for the wedding. It’s wonderful to know she made you feel so well looked after.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really easy at home spray tan.
27 de agosto de 2025
Resposta da Secret Spa
Dear Georgia
Thank you so much for your kind review. We’re so pleased to hear you found your at-home spray tan experience easy and enjoyable.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Gift card expirations
I received a gift card from that unfortunately had expired by about six months, and when I contacted the company to ask if they could make an exception and extend it, even briefly, they flatly refused. I fully understand that expiry dates exist for a reason, but given how quickly 12 months can pass—especially when a gift card is received well after purchase—it’s disappointing to see absolutely no flexibility or willingness to help.
A small gesture, such as a short extension or partial credit, would have shown genuine care for customers and likely earned them a loyal advocate. Instead, the rigid approach has left me with a poor impression and little desire to ever offer what is a great gift to someone else. It’s a shame, because resolving something so minor with a touch of goodwill would have been an easy win for both sides. Hopefully, they’ll rethink this policy in the future.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Secret Spa
Hi E,
Thank you for taking the time to share your feedback. I completely understand how disappointing this must have been, especially when the gift card was a thoughtful present.
We’ve reached out privately to request a few details so we can locate your account and review the situation further. Once we have this information, we’ll be in touch with an update.
We look forward to getting this sorted for you.
Kind regards,
Mollie
I had my pedicure done with the lovely…
I had my pedicure done with the lovely Oana, she did a great job with my nails and made me feel very comfortable having it done for the first time at home. I will definitely use this service in the future.
7 de outubro de 2025
Resposta da Secret Spa
Dear Fattaneh,
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your pedicure with Oana and that she made you feel comfortable during your first at-home treatment.
We look forward to welcoming you back soon.
Warm regards,
Mollie
Katie is so beyond lovely and did a…
Katie is so beyond lovely and did a fantastic job! Would absolutely recommend booking with her!!
3 de outubro de 2025
Resposta da Secret Spa
Dear
Thank you so much for your lovely review. We’re delighted to hear Katie made your experience so enjoyable and that you were so happy with the result.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
First glam
Very satisfied with the service and very happy that the makeup artist give me an opinion.
4 de outubro de 2025
Resposta da Secret Spa
Dear Emanuela,
Thank you so much for your lovely feedback. We’re delighted to hear you were happy with your first glam experience and that your makeup artist’s advice was helpful.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Resposta da Secret Spa
Dear Olivia,
Thank you so much for your lovely review. We’re so pleased to hear you enjoyed such a quick and seamless experience and that you’re happy with your tan.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Danielle was amazing
I had a mobile make up artist named Danielle do my make up for a video shoot I was in. Danielle made me look really good. Great job Danielle!
26 de julho de 2025
Resposta da Secret Spa
Dear Miss P,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Danielle helped you look and feel your best for your video shoot — what a special occasion! It’s lovely to know you were so happy with the result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Resposta da Secret Spa
Dear Rachel,
Thank you so much for your kind review. We’re so pleased to hear you enjoyed your treatment and we look forward to welcoming you back again soon.
Best wishes,
Mollie
5 stars 🌟
5 stars 🌟 – Gorgeous Tan & Lovely Service!
I had such a great experience, she was absolutely lovely and made me feel so comfortable throughout.
The tan turned out beautifully; the colour was perfect and super natural-looking. It lasted flawlessly for a full 4 days, and when it came time to wash it off, it faded evenly with no patchiness.
You can tell she really knows her stuff.
Highly recommend and will definitely be back!
25 de setembro de 2025
Resposta da Secret Spa
Dear Aoife
Thank you so much for your wonderful review. We’re delighted to hear you had such a great experience and that you’re so happy with your tan. It’s lovely to know the colour turned out beautifully and lasted so well.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
professional and accessible
Punctual friendly and got what i wanted in super quick time
24 de setembro de 2025
Resposta da Secret Spa
Dear Louise,
Thank you so much for your kind feedback. We’re so pleased to hear your professional was friendly, punctual, and delivered exactly what you wanted.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Resposta da Secret Spa
Dear,
Thank you so much for your lovely review. We’re delighted to hear you had a perfect experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
Resposta da Secret Spa
Dear Farha,
Thank you so much for your kind feedback. We’re delighted to hear you received great service and were well looked after by your therapist.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
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