I had to write a review because this might be my best example of impeccable customer service. I wanted to get my friend a post-partum massage after her pregnancy but she's based in Brighton and I co... Ver mais
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Secret Spa has been fabulous! I’m currently pregnant and have a puppy, so being able to book professional treatments at home is perfect. The app is so easy to use, it’s incredibly convenient, and I’ve... Ver mais
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I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Ver mais
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Had hair and makeup done (glamorous) it stated that strip eyelashes were included in the package. Asked the MUA when she will be putting my lashes on, she told me she doesn’t have lashes and I should... Ver mais
A empresa respondeu
Detalhes da empresa
- Massoterapeuta
- Salão de Beleza
- Cabeleireiro Residencial
- Cabeleireiro itinerante
- Manicure
- Salão de bronzeamento
Escrito pela empresa
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Escrito pela empresa
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Informações de contato
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Reino Unido
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Therapist was very reassuring and put…
Therapist was very reassuring and put me completely at my ease which is very helpful when having a full body spray tan.
13 de agosto de 2025
Resposta da Secret Spa
Dear Claire,
Thank you for your feedback. We’re so pleased to hear your therapist helped you feel comfortable during your spray tan and that the experience was so reassuring. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Resposta da Secret Spa
Dear Ally
Thank you so much for taking the time to feed back on your appointment. I'm so pleased to hear you had a great experience with us and we look forward to welcoming you back soon.
Kind regards,
Mollie
First spray tan ever pre wedding and…
First spray tan ever pre wedding and (thankfully) it was perfect!
9 de agosto de 2025
Resposta da Secret Spa
Dear Caiti,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear your first spray tan was perfect ahead of your wedding — what a special occasion to prepare for! We hope to welcome you back again soon.
Best wishes,
Mollie
Regular user no complaints
I’ve been using secret spa for spray tans for years now. They are always so professional and friendly and communicate really well. I also had a hair stylist once as well and make up. Also very good. I would highly recommend the service.
8 de agosto de 2025
Resposta da Secret Spa
Dear Rachel,
We deeply appreciate you taking the time to share your experience. It’s wonderful to know you’ve been enjoying your spray tans with us for years, and that you’ve also had such positive experiences with our hair and makeup services. Thank you so much for your kind recommendation — we hope to welcome you back again soon.
Warm regards,
Mollie
Amazing therapist who gave me the best…
Amazing therapist who gave me the best tips around getting the most out of my spray tan
8 de agosto de 2025
Resposta da Secret Spa
Dear Samantha,
Thank you for your feedback. We’re so pleased to hear you had such a great spray tan experience and that your therapist shared helpful tips with you. We hope to welcome you back again soon.
Best wishes,
Mollie
Short Blow-dry- mobile
Stylist was wonderful and discussed my preferred hairstyle and products available in advance of my blow-dry and I loved how she styled my hair.
However, comparable to other mobile options available in London, I think that £80 plus for a simple blow-dry on short hair is far too expensive.
8 de agosto de 2025
Resposta da Secret Spa
Dear Bernie,
Thank you for your lovely feedback about your stylist – we’re so pleased to hear you enjoyed both the consultation and the final style. We’ve also noted your feedback on pricing. We do our best to ensure our service reflects the convenience and quality of the experience, but we really value hearing your perspective.
We’d love to welcome you back again soon.
Best wishes,
Mollie
Resposta da Secret Spa
Dear Fatima,
We deeply appreciate you taking the time to share your experience. It’s wonderful to hear you found the Secret Spa team professional, punctual and friendly. We hope to welcome you back again soon.
Best wishes,
Mollie
AVOID SECRET SPA LIKE THE PLAGUE
AVOID SECRET SPA LIKE THE PLAGUE - HORRENDOUS, LOW QUALITY AND UNRELIABLE COMPANY. FRAUDULENT PRACTICES. Charged me an extra £200 (!!!) while threatening to cancel my appointment an hour before it was supposed to occur if I didn’t immediate comply, after learning that my hair and makeup was for my civil ceremony even though I made it clear I was NOT interested in a bridal look and this was NOT a wedding event with people invited. My husband and I are having a separate wedding day, as plenty of people do, while for the civil bit we were just planning to go ourselves with no guests invited to sign the legal documents. We still wanted to dress up a bit though so I booked for normal makeup and hair, which is all I wanted. Upon learning it was for my civil the company threatened to cancel my appointment, an hour before my civil, unless I upgraded to their bridal package when I very much was NOT a bride and DID NOT WANT a bridal look. Absolutely disgusted and outraged. They have lost a lifetime customer that over time would have generated them a lot more than their £200 extortion. Girls, stay away from this rubbish company and go elsewhere. Complete rip-off and an embarrassment of a business that left me distraught with a cancellation threat on a busy morning.
UPDATE: A completely useless, public-facing update was posted below my review earlier by the company, which has left me feeling outraged and has been written evidently just to save face with the public / anyone who reads this review. The ONLY appropriate action for any ethical company to have taken in response to my review would be to immediately refund me the £200 extortion money. I am willing to remove this review if the company refunds me my money - particularly in light of the fact that the MUA naturally did NOT prepare ahead, nor was there enough time after their unprofessional behaviour for even a regular glam makeup session let alone a bridal one - because I believe they should be given the opportunity to set things right. If the company does NOT take the action I propose above; then they should know that it is absolutely my intention to take them to court over this. I have a transcript of the phonecall as well as screenshots and will be discussing my options with a family lawyer. Outraged and appalled that the response from the company did not include an immediate refund. Appalling beyond words.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Secret Spa
Dear Zahrah,
I’m incredibly sorry to hear how upset and distressed you felt ahead of your civil ceremony. I completely understand how frustrating and upsetting it must have been to receive that message close to such an important moment. That’s absolutely not the kind of experience we want any of our clients to have.
We have a dedicated Bridal Hair & Make-Up service for all wedding day appointments, including civil ceremonies, as these bookings typically require longer timing, long-wear products, and additional preparation. However, we completely accept that the way this was communicated to you and especially the timing - caused unnecessary stress. For that, we are genuinely sorry.
We’re already reviewing internally how we handle wedding-related bookings with more care, so that this doesn’t happen to another client in future.
Thank you for sharing your feedback, it’s helped us recognise where we went wrong, and we’re truly sorry for the impact it had on your day.
Warm regards,
Mollie
Lovely natural look - as requested
Charlotte E did an amazing job on my make up for my son’s wedding. She gave me the natural look I was looking for and listened to exactly what I wanted. I had lots of compliments which was lovely.
She was very friendly, very professional and gave me lots of advice for doing my make up for the future.
There were some issues with the trains that morning but I was contacted by Secret Spa and continually kept up to date on what was happening, even offering a different therapist if necessary - fortunately it wasn’t!!
I would highly recommend Charlotte and will request her should I need my make up doing for another special occasion.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Secret Spa
Dear Cath
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Charlotte’s expertise helped you achieve the natural look you wanted for your son’s wedding and that you received so many compliments. We really appreciate your kind words and recommendation, and we look forward to welcoming you back for another special occasion!
Warm regards,
Mollie
Very friendly, professional & wonderful tan
Michaela, was lovely. She put me at ease immediately (considering that I had never met her before). I knew I was in very good hands and my tan was wonderful and lasted seven days. Will be arranging another home visit with her.
3 de agosto de 2025
Resposta da Secret Spa
Dear Rebecca
Thank you so much for your kind feedback. We’re delighted to hear you had such a positive experience with Michaela and enjoyed your tan. We look forward to welcoming you back soon!
Best wishes,
Mollie
Professionalism
Jessica was so friendly, listened to what I would like done and with a few of her own twists I got the look that I was after. So happy with the results.
2 de agosto de 2025
Resposta da Secret Spa
Dear Cheryl
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Jessica and that she achieved the look you were after. We hope to welcome you back again soon.
Warm regards,
Mollie
Very pleased with the blow dry Maria…
Very pleased with the blow dry Maria gave me. Looking forward to a second visit from her super soon. Highly recommend.
2 de agosto de 2025
Resposta da Secret Spa
Dear Samantha,
Thank you so much for your lovely feedback. We’re thrilled you enjoyed your blow dry with Maria and can’t wait to welcome you back for your next appointment!
Warm regards,
Mollie
I love secret spa have been meaning to…
I love secret spa have been meaning to review! They are amazing x
3 de abril de 2025
Resposta da Secret Spa
Dear T
Thank you so much for taking the time to leave your lovely feedback. We’re thrilled to hear you enjoy Secret Spa and truly appreciate your kind words. We hope to welcome you back again soon!
Warm regards,
Mollie
She looked after my Mother
She looked after my Mother, a real treat and she was so grateful for the lovely fingers and toes!
29 de julho de 2025
Resposta da Secret Spa
Dear Ed
Thank you so much for your kind feedback. We’re delighted to hear your mother enjoyed her pampering experience. We hope to welcome you both back again soon.
Best wishes,
Mollie
Emily’s pregnancy massage was amazing
Emily was amazing and just what I needed during my pregnancy. It’s a relaxing experience which also worked on areas that were bothering me. Second pregnancy and I knew I wanted to book with her again, thank you so much
29 de julho de 2025
Resposta da Secret Spa
Dear Cheila
Thank you for your feedback. We’re delighted to hear you had such a relaxing and helpful experience with Emily during your pregnancy. We’re so pleased you chose to book with her again and look forward to welcoming you back soon.
Warm regards,
Mollie
She just nailed it!
29 de julho de 2025
Resposta da Secret Spa
Dear Isobel,
Thank you so much for your kind words! We’re delighted everything went perfectly and look forward to welcoming you back again soon.
Best wishes,
Mollie
Resposta da Secret Spa
Dear Virginia
Thank you for taking the time to share your experience. We’re delighted to hear you received such excellent service. We hope to welcome you back again soon.
Best wishes,
Mollie
Resposta da Secret Spa
Dear Sophie
Thank you for taking the time to share your experience. We’re so pleased to hear you’re happy with the result.
We hope to welcome you back again soon.
Best wishes,
Mollie
My therapist was Natalie
My therapist was Natalie
Lovely girl. Polite and put me at ease as I was preparing for my son’s wedding.
She gave me a natural makeover which I was delighted with and managed to put my shoulder length hair into a lovely chignon.
26 de julho de 2025
Resposta da Secret Spa
Dear Marsy
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Natalie and are delighted that she made you feel at ease and created a natural makeover for your special day. We hope to welcome you back again soon.
Warm regards,
Mollie
Very professional and coped very well…
Very professional and coped very well with my broken arm cast!!! Will definitely use again.
25 de julho de 2025
Resposta da Secret Spa
Dear Janine,
Thank you so much for your kind feedback. We’re so pleased to hear you had a professional and positive experience with us.
We hope to welcome you back again soon.
Warm regards,
Mollie
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