Sensible Weather Avaliações 731

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had my doubts about insuring against rain in SE Alaska but my Sensible Weather experience was great! They stayed in touch with me throughout the duration of my trip. I fortunately had good weather s... Ver mais

Avaliado com 2 de um total de 5 estrelas

There are only TWO methods for payout: Either provide complete personal banking info including bank name and location, account name, account number, and routing number (and provide this online!) OR ha... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The refund for the first day was immediate. There was some rain the second day so I thought there would be another refund but it didnt get included. We did have to wait to go out for our beach activit... Ver mais

Avaliado com 5 de um total de 5 estrelas

We use sensible weather on every trip. We are kept updated on the weather. We have had two instances where we had reimbursement. The money is quickly put into your account.

Detalhes da empresa

  1. Seguradora de Viagem

Escrito pela empresa

Sensible’s Weather Guarantee gives consumers the peace-of-mind to book outdoor activities and experiences with confidence knowing that they’ll be proactively reimbursed if the weather negatively impacts their experience.

About Sensible Weather

Escrito pela empresa

Sensible Weather is the leading weather protection provider for the travel and hospitality industry, with a Weather Guarantee that proactively reimburses travelers, event-goers, golfers, and skiers each day it rains during their trip or experience. No claims, no hassle.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

731 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

This is a scam

This is a scam. There has to be a monsoon to get a payout. It doesn't take much rain to diminish a camping trip. However it is 1230pm and the second bout of cool rain has begun thus grounding the kids to the camper for the 5th hour today. No payout though. The money spent would have better been spent on lottery tickets with similar odds...lesson learned....

11 de junho de 2026
Avaliação não solicitada
logotipo da Sensible Weather

Resposta da Sensible Weather

Hi Cindy,
I'm so sorry you're not happy with your Guarantee experience. Please reach out to us at support@sensibleweather.com so we can take a look at your Guarantee to assist or see what happened.
Thank you!
- The Sensible Weather Team

Avaliado com 5 de um total de 5 estrelas

I had my doubts about insuring against…

I had my doubts about insuring against rain in SE Alaska but my Sensible Weather experience was great! They stayed in touch with me throughout the duration of my trip. I fortunately had good weather so didn't experience any refund but I'm certainly NOT complaining! I would use this company again on future trips with no worries...⭐️⭐️⭐️⭐️⭐️

26 de maio de 2026
Avaliado com 1 de um total de 5 estrelas

It rained the entire day we stayed at…

It rained the entire day we stayed at Windy Goat Acres. I was told that I could still participate in the overnight camp and would be either partially or fully refunded if it rained enough. Despite being soaked, we weren’t compensated anything. We had to cancel out outing due to rain as well. So frustrating!

4 de junho de 2026
Avaliação não solicitada
logotipo da Sensible Weather

Resposta da Sensible Weather

Hello Mindi,
We're sorry to hear about your experience and understand how disappointing it can be when weather impacts a trip you've been looking forward to.
We'd like to take a closer look at your situation, but we're unable to locate your Weather Guarantee based on the information provided in your review.

Please reach out to us at support@sensibleweather.com with your booking details, and our team will be happy to take a look at your Guarantee.

We appreciate your feedback and look forward to hearing from you.
- The Sensible Weather Team

Avaliado com 2 de um total de 5 estrelas

Constant runaround using all A-i communication

There are only TWO methods for payout: Either provide complete personal banking info including bank name and location, account name, account number, and routing number (and provide this online!) OR have a PayPal account. And ALL communication is done by fake A-i emailing...ALL! AND they overload you with emails (which they consider 'updates') which simply clouds and blurs dates, times, claims and clarity. Very poor business model.

20 de maio de 2026
Avaliação não solicitada
logotipo da Sensible Weather

Resposta da Sensible Weather

Hello Kevin,
Thank you for your feedback. We’re sorry your experience was frustrating.

While you may have interacted with our AI chatbot outside of business hours, the majority of your communications were with members of our human support team.

Regarding payouts, we currently offer PayPal and ACH bank transfers (for US bank accounts) through trusted third-party payment providers. For ACH transfers, banking information is required so funds can be deposited securely into your account. We partner with established payment processors to ensure sensitive financial information is handled using industry-standard security practices and is never stored or managed directly by our team.

We appreciate your feedback regarding our email communications and will take it into consideration as we continue improving the customer experience.
- The Sensible Weather Team

Avaliado com 5 de um total de 5 estrelas

There was a silver lining in our vacation clouds

The first day of our stay it poured so hard the streets were flooded. The next day brought a lighter rain, but we had to get out of the pool. We had forgotten that we purchased the Sensible Weather plan, so it made us smile when we saw the notification of our payout. We did not have to do anything, our payout was sent to us directly and we were notified by email. Thank you!

25 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Will use every time!

This was the first time I have used Sensible weather protection for camping and will 100% be using again! We camped for Memorial Day weekend and the weather forecast was mixed. Figured for the low cost would try out sensible. It was an amazing process, super easy and straight forward guidelines.

2 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent experience

The option for Sensible Weather coverage came up during the reservation process for our hotel, I had never heard of this concept but it seemed to be a reasonable rate so we included it. I did not expect the informative communication we received, an email was sent prior to the trip with info to know, updates were sent each day during the trip on whether the weather qualified or not, and how it was calculated. It turns out we did have the amount of rain to qualify on one of our days and Sensible Weather communicated very well, they initiated the reimbursement at the end of that day, no effort on our part was needed other than to designate the payment to PayPal or a bank account. We will definitely use Sensible Weather again.

22 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Two Thumbs Dancing!

This service worked exactly as advertised, promptly and courteously. I did not have to chase anyone at all.

My refund was offered proactively and promptly.

Every hotel or resort in a weather-dependent value should offer it and guests wisely should avail themselves of the service. A brilliant idea.

22 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Michigan weather warrants this service

I had never heard of this before but decided to try it with my first reservation at the Grand Hotel on Mackinac Island since I knew that the May weather could be iffy. And it was. The insurance came through. The quickness and ease of the payout totally surprised me. I was getting emails about the weather during the day and finally it came through. I have told all my friends about it. Reasonably priced and a good thing to have.

22 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

New Orleans

We booked our trip to New Orleans and it offered us the weather guarantee but we declined it. Then we got to looking at the weather and decided to go back and get it because the weather for the week was looking pretty poor. Best decision! I recommend getting the protection when you book your trips. It will be worth the investment. It paid 2 days of our trip and we used the funds to go out a couple extra nights for dinner. Thanks Sensible Weather!

22 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Great service offering

Great service offering! Proactive following of the weather and determining when the weather impacted our travel. We were so impressed! Excellent customer service.

22 de maio de 2026
Avaliado com 1 de um total de 5 estrelas

Rip off

I would not recommend this company.
1) They say they give you peace of mind. They do not pay the nightly rate at a KOA campground. They give you a prorated rate, 30% less than the nightly rate. My nightly rate was 51.00 and they offered me 21.00. Then up it to 42. Again, less than I paid. I paid 26.00 for the 171.00 3-night bill - almost 20%
2) They do not credit you back on the credit card you paid on; they want your bank account number or PayPal. Paypal has many fraud issues, and why would you give them acess to your bank account info.

They do not care, and it is a rip off.

15 de maio de 2026
Avaliação não solicitada
logotipo da Sensible Weather

Resposta da Sensible Weather

Hello Kevin,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when reimbursement amounts differ from the nightly rate you paid. Coverage amounts are determined by the specific terms of the Weather Guarantee policy purchased with the reservation. In your case, the policy provided tiered coverage, which is why you were initially provided the $21. Additionally, coverage calculations can vary depending on which reservation dates are eligible under the location's policy terms.
We also understand your concerns regarding payout methods. At this time, reimbursements are issued via secure electronic payment methods rather than returned to the original credit card used for the reservation (partially for security, partially because we don't always have access to the card information used at the time of the reservation). We recognize that not all customers prefer the same payment options, and we appreciate that feedback.
Our goal is always to provide transparent coverage and a straightforward claims experience, and we're sorry that this was not your impression. We appreciate you sharing your perspective, as feedback like yours helps us continue improving both our products and our customer experience.
- The Sensible Weather Team

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