SEOLA JEWELRY Avaliações 271

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊

Avaliado com 5 de um total de 5 estrelas

Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheiro

Escrito pela empresa

Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Avoid

Necklace arrived knotted, fine I unpicked the knots. However the necklace is cheap looking and I want to return it. Unfortunately, no response from a return request, an email AND a Facebook message. Getting increasingly concerned I’m getting ripped off.

24 de maio de 2025
Avaliação não solicitada
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Thanks for reaching out. We responded to your return request on the next business day (Monday at 8am), as our offices and social media are closed over the weekend.

Please rest assured, we’ve already processed your return, so no worries there. If you need any further help, just let us know!

Seola Team, xx

Avaliado com 5 de um total de 5 estrelas

Company is lovely

Company is lovely!
The quality of this jewellery is absolutely stunning, completely tarnish proof and completely waterproof, as someone who hates taking jewellery out I’m in love as I can wear in the shower etc!

6 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

By far the best jewellery Iv had in a…

By far the best jewellery Iv had in a long time, and Iv had inexpensive to very expensive. These pieces I do not take off and suits any occasion. I’m alway being complimented on them and I can’t rate them enough. And deliver was so fast.

13 de maio de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Easy to order

Easy to order, tracking requires going separately into Royal Mail site which isn’t as user friendly as other online retailers . Arrived quite quickly, not next day but within a week.
Packaging appropriate for product and nice presentation box without paying for gift box.
I was a little disappointed by the quality of the product , it looks less than the cost of the product . It’s a gift so I hope the recipient doesn’t think it was cheap!

29 de abril de 2025
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Thanks so much for your order and for leaving a review. We are really glad to hear it arrived quickly and that you liked the presentation, we always try to make the unboxing feel special, even without the gift box upgrade.

I’m sorry to hear you felt the product didn’t quite match the price point. That’s definitely not how we want anyone to feel, especially when it’s a gift. We really appreciate you being honest, feedback like this helps us get better. If there’s anything we can do to make it right, please don’t hesitate to reach out.

Love,
Seola Team xx

Avaliado com 5 de um total de 5 estrelas

High end necklace and customer service

High end necklace and customer service! Thanks so much Emmy!

23 de abril de 2025
Avaliação não solicitada
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Thank you so much for your kind words! We're thrilled to hear you loved the necklace and had a great experience with our customer service. Emmy will be so happy to hear your shoutout!

Love,
Seola Team xx

Avaliado com 5 de um total de 5 estrelas

I recently purchased these green…

I recently purchased these green earrings, and I am absolutely delighted with them! They are beautifully crafted, lightweight, and comfortable to wear all day. The design is elegant and exactly as pictured, making them a perfect accessory for both casual and formal occasions. The quality exceeded my expectations, and they arrived in lovely packaging, making them feel extra special.

10 de março de 2025
Avaliado com 1 de um total de 5 estrelas

Knotted Necklace

Purchase came late , Necklace was all knotted , I had to put in bin as I couldn’t un knott it .. customer service is very slow & was not very interested.. Also necklace was a lot smaller than advertised on model . lesson learnt never to order from this company again

25 de janeiro de 2025
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Hey Pam, our sincere apologies for the inconvenience. We've offered a replacement or a refund the next day. We've also sent you a follow up message, please let us know if you need further assistance.

Seola Team, xx

Avaliado com 3 de um total de 5 estrelas

Still waiting for couple of pieces in…

Still waiting for couple of pieces in the order to be shipped

24 de janeiro de 2025
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Hey Krithiga, our sincere apologies for the wait. We've sent you a follow up message. Kindly let us know if you need any further assistance.

Seola Team, xx

Avaliado com 1 de um total de 5 estrelas

Poor quality and customer service!

Order arrived tarnished and with plating missing. Requested a refund, but was directed to a link for Store Credit, which is not what I was requesting given the poor quality. Took several emails to have confirmation that I would receive a refund. 10 days later and still no refund. I've emailed again, but no response. Poor quality and customer service. Will not recommend!

5 de novembro de 2024
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Hey Jane, we apologize for any confusion surrounding the refund process.

While store credit was offered as an option, I understand you preferred a refund, which we did confirm and processed. I’m sorry if this communication wasn’t clear, and for any delays in the process. An email has been sent to you earlier today for reassurance. Refunds can take a few business days to reflect in your account.

Seola Team, xx

Avaliado com 5 de um total de 5 estrelas

Beautiful

Beautiful, elegant and affordable pieces. Packaging is also lovely!

30 de outubro de 2024
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Hey Therese, thank you so much for your wonderful feedback! We’re thrilled to hear that you love your items, and that you found them affordable. We're also glad the packaging met your expectations.

We appreciate your support.

Seola Team, xx

Avaliado com 5 de um total de 5 estrelas

Necklace earrings bracelet

Brilliant would buy again

1 de outubro de 2024
Avaliação não solicitada
logotipo da SEOLA JEWELRY

Resposta da SEOLA JEWELRY

Thanks for taking the time to leave a review and we're delighted to hear that you're happy with your jewellery! We hope to welcome you back again in the future 💗

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