Sephora Avaliações 

Data driven, incredible customer service, quick shipping, and, something for every budget and concern! The recipe for an excellent company that will be around for awhile. Thanks Sephora!

Always had a great experience with Sephora. Shipping has even been next day for me! [I live near a distribution centre for them :)] Never had a broken, damaged or less than perfect item. However, they do sometimes not put in the samples you ordered in your order which is somewhat annoying but not a deal breaker. Love that you can return in store too!

Love Love Love !!!

Sephora has always been a go to for purchasing makeup. They are consistently fast, have wonderful offers fairly often with tons of free samples available, ship fast and products are accurate and never come damaged. Any time I’ve had to contact customer service they are quick to resolve the issue.

So Rouge delivery is basically two day now. So happy! Also, so easy to shop here and happy with the returns procsss.

I’ve ordered twice now from Sephora’s Canadian website and each time, I’ve gotten two free samples and my order within a week. No issues, no worries. I will happily order from them again!

Very poor and unpleasant CS. None of them are knowledgeable. Every time different story, instructions, etc. They sent you a half full fragrance. What else I can say. Not getting my business for sometime.

I have only had positive experiences with Sephora. Their website is easy to use and their shipping notifications are awesome.
I have returned products for various reasons over the years and there is never an issue with returns. Sephora is probably one of the better online vendors. I do think that the reviews on the actually products can be misleading, but it's one person's opinion.

In December of 2019 I bought an item online from Sephora for $134.52. At checkout I selected pay with PAYPAL. I have NEVER had problems for using “PAYPAL” until Sephora. So first there was a postal DELAY to receive my package. I decided to return the item so I went to the store, only to find out that because I payed with PAYPAL I can not return in store and they were unable to provide an alternative solution in store. I called customer service and got the return label, printed it out and shipped it via Canada Post. I complied with the 30 day return policy and shipped it out within the correct time frame. Most companies will receive notification once the item is shipped when you bring it to Canada Post and they usually look at the date it was shipped out but NO. Sephora refused to give me my money back, instead they gave me a store credit. I spoke to a representative and they said sorry we didn’t receive it at our warehouse before the 30 days so I cannot get a refund. I tried to dispute it via PayPal but since I already had the store credit the store response was considered sufficient. So here we are in mid-august 2020. I decide it’s time to use my store credit. I sign in and I see my store credit in the account. I was able to make the purchase and the order was SUCCESSFULLY submitted. I even received the confirmation email. In that e-mail it stated that I should receive the order by September 4 so I wait and wait and WAIT. I call customer service MID SEPTEMBER to see WHY I have not received the order. The representative tells me that the order was cancelled because they see an issue with the credit. I never received ANY NOTIFICATION that there was ANY problem with the order. Here I was WAITING AND WAITING for like a MONTH! The representative informs me that they must fill out a form to see what happened and that I will be contacted within 4 business days. I waited 2 weeks and nothing. I then have to call in AGAIN and speak to yet another representative who informs me there is yet another form that must be filed and that I will be contacted via email within 24-48 hours. When I asked to speak to a supervisor I was told that even the supervisor would not help me. I asked if there was a special department to file a formal complaint and was told that the only thing I can do is send an email which comes right back to a customer service representative. I even tried to go into a Sephora store and speak to the Manager face to face and was told that there is absolutely nothing that can be done on their part and I quote “It is like buying from two different stores. online and in store are completely unrelated.” Not one employee at Sephora has cared what they have all put me through and no one is willing to take responsibility. Every single step of the way has been exhausting and frustrating. If it was possible I would take away that one star and give them 0!

Not sure what's with all the negative reviews, but I've had nothing but positive experiences with Sephora. The samples are amazing, it's like getting free stuff that actually last you a while. Their website is really user friendly and I like that you get points with every purchase. Even if you don't shop here often they add up, because Sephora products are on the higher end. They have a very generous return policy. I was able to return a couple products that didn't work out for me with the receipt and within 30 days, no questions asked. The associates also helped me order an out of stock product, online and have it delivered to my house. I got a free sample with it too even though my order was under $50. Lastly, I was supposed to receive a sample with one of my orders, which was not included and when I contacted customer support they added the points back to my account.

Love Sephora! Easy website to use, and I'm always happy with my purchases.

Je suis passée chez Sephora, Galerie la Capitale à Quebec. La nouveauté c'est que non seulement on ne peut pas toucher aux testeurs mais en plus, ce n'est pas possible de se faire mettre une goutte de fond de teint sur la main afin de trouver sa teinte.
Lorsque j'ai demandé à l'une des conseillères si je pouvais avoir un petit testeur à essayer chez moi, elle m'a répondu que c'était interdit par Sephora et que ce qui est possible c'est d'acheter une teinte approximative, l'essayer chez moi et le ramener si cela ne correspondait pas et reprendre une autre.
Je trouve cela complètement idiot et absurde.
Je ne sais pas qu'elle est la stratégie derrière tout ça !😰

My package came in no time!!! Love Sephora

Great service, was able to find almost everything I wanted. Although there items are quite expensive they are pretty good quality. My package came quick (3 days before the estimated date). All together really enjoyed their service :)

Be aware sephora coupon scam

Be aware, Sephora scammed me for $100 coupon, and they made funny story to me. They just don’t want me use it....

Everyone please share this if this case happened to you, Here is the thing....

After couple month and numerous attempts I finally redeemed $100 using my 2500reward points. Now I am trying to use it but the website doesn’t allow me to do so. Called customer service and was told my coupon can only used in US not in Canada. They are not willing to issue a replacement coupon and let me purchase through Canadian website. Ya what a joke! Being a royal customer for over 10years and get a response like this? ! Oh, we can return your points and try again next time. They just don’t care! Too bad, the coupon you redeemed not valid for Canada. We not gonna help you. Good luck with that!

Always great service! Love the free samples. Shipping is always fast

Great service, delivery was prompt and packages come in good condition. Sephora left out an eye-palette from my order but after talking to a customer service agent on the phone she was quick to rectify the issue and replaced the missing order. The package was dispatched within 2 days.

This review is for 4 orders that I placed April 20 and 21st. 2 of the orders were gifts to other households - something nice and fun for quarantined nieces. I decided to pay for express shipping so they would get it by the weekend. Guess what , i received email that both orders shipped the next day and arrived the following day. What great customer service. So I thought I would order for myself. (1 day after the 2 original orders). I decided to forgo the express shipping charge. It said over 1 week and I thought OK hoping since the express delivered better than promised maybe.......... Anyway right after I ordered, I received email that my order would be delayed. Really ? Ok but i thought they should have longer lead times posted online then. I waited 1 week, no update. But they still sent me promo emails to order for a special 10% off. But since my order was stuck I couldn't take advantage and I was a bit disappointed that I lost out on this discount. Online chat help was not available anytime on the website. I called the customer service and waited a bit but that was ok. When I got on the line I explained that I was still waiting for my order and wondered when I would know and about missing out on the discount. She was great and credited me for 10% off all 3 orders! Unfortunately my order which was nonexpress would still be delayed for another 4-5 days. OK. She also said that they were so behind any new orders placed would be 3 weeks delivery. WOW. That is really behind. So I took my credit and the 10% was still on, and I ordered one more time (as my credit only good for 30 days). At least I know it will be awhile before I get it. Update my order has been shipped but is 3-4 more days estimate. I am happy with the 1st 2 orders and the customer service response. Too bad Sephora is so delayed..... customers would most likely want to buy Mothers day but I don't recommend as you won't get it in time, maybe if you pay extra.

Love it!

I started using sephora back in the day when it was only in the states. Love the selection and free shipping as rouge member. I live in a remote area so online shopping is my reality. I'm often too lazy to do returns but with sephora it's so simple. You can auto generate shipping labels which is fantastic. Great store!

Literally the worst customer service ever. They don’t listen to you and when they respond to Your emails they only answer half of your request and try to be finished with you as quick as possible. Also, trying to get a refund? Good luck.