Sephora Avaliações 

The products are great. The selection is great.
The shipping time is good. The return policy is great; no fuss. In terms of return policy, Sephora is a role model for all company to copy from. It is very clear and explicit, leaving no grey zone.
It's always fun to shop at Sephora!

The reward program and the price hikes are what make this review lose a star.

This is one of my favorite beauty shops. There I can find any kinds of cosmetics and other useful things for care. One little thing that bothers me is prices. Everything is really expensive. So it is possible to buy something only on sales.

I love Sephora. I was ordering regularly VIB Rouge every year. Super fast shipping. However...lately I've noticed major price hikes on the Canadian site. One of the products I bought previously now costs 23% more! Now I'm being careful to check and compare prices before ordering anything. 23% price hikes are just excessive.

Buyer Beware - I would give a big fat ZERO stars if I could! Ordered an eyeliner and it was so dried out when I got it that it was totally unusable which tells me they have a quality control problem in clearing out old items past their expiry date. I also tried to use 100 of my beauty insider points on a lipstick but at the last minute, they cancelled it, not including it with my order. However, the lipstick was still showing as available days after I placed my order as a beauty insider selection. I phoned customer service because the lipstick was still showing as available and also was available for purchase for $25.00. The customer service rep. said he would send it out and was not sure what had happened. I received an additional email with a new order # for the missing item indicating that I would be emailed when the item shipped. I did not get any additional email and when I logged into my account to see what was going on, it showed that the order had been cancelled for the second time! I phoned again, and this time the customer service rep. says that the item is no longer available for purchase with my points. I indicated to her that clearly they were still in stock for purchase as I had just added one to my cart to prove it, but she says sorry they cannot ship the one that you pay cash for! Seriously, it is the same exact lipstick is it not!? This is not the first time I have had my beauty insider items cancelled for no good reason, but it will definitely be the last. I am done shopping with Sephora as they clearly do not value their customers and need to be held accountable. From now on I will shop at Shoppers Drug Mart Beauty Boutique as they have a better loyalty program (Optimum Points) and they always ship the sample or promotional items as promised. Lesson Learned!

I usually never have a problem ordering from Sephora. My products often arrive earlier than I was expecting and are packaged very well to prevent damage. My only complaint is that the app usually doesn't work properly.

They must have the fastest online shipping. It shipped out next day got it in 2 days via Canada’s post. Two different orders. Same experience. Bravo.

The most pathetic serivce ever. Delivered to somebody else and now don’t even reply to emails.
Waste of money and time.
Worst customer service worst delivery and worst experience.

Nov 11: I went into a store to return items, got my receipt and away I go.
Nov 23: called customer care because I still have not gotten the refund on my credit. He sees the transaction, told me to wait until Monday and if I don't get it, call and they'll manually refund me.
Nov 27: I gave them an extra day. No refund. I called and the first time I was hung up on - She didn't know what she was doing. I called again and told I had to call the bank because her supervisor said it looked like the refund went through. I told her the bank told me I had to call Sephora. She then said I had to call the store and then abruptly routed me to them without asking me. The store manager said it happens sometimes where refunds don't go through and she had to escalate it with head office. Apparently there's a different number they call to trace the money. I asked her if it's happened before with her and she said yes. I'm waiting.
In the meantime, I contact Sephora via twitter and they said they can't do anything about in-store transactions even after I supply proof i.e. partial bank statement and receipt. Sephora via email said the same thing.
That brings me to 3 phone reps, 2 email reps and a Twitter rep who all can't or won't help me because they're adamant I got my refund or they just can't.
I've spent a lot of money with them and been a customer for many years. This month alone I spent $300. They're too big to care about one person but I refuse to shop with them anymore. I "cashed" in my 1000 points for a reward today and I'm done.

Never experienced a problem with SephoraCanada. Products arrived in perfect condition, delivered within the quoted time frame. Excellent selection of products

Système de point, c'est de l'argent! On l'a bien vu, airmiles n'a plu le droit de mettre une date d'expiration sur leur système de point... dans votre cas, votre système de sécurité par rapport au compte de point est ATROCE.
Ma première visite chez sephora en 2011, une de vos caissières à tenté de me donner les points de quelqu'un d'autre! la fille avait le même nom que moi, mais je disais à la caissière non, ce n'est pas mon courriel.
Malheureusement, j'ai été une victime cette fois en 2017! Je suis un compte sephora CANADIAN j'achète beaucoup, je suis rendue VIP ROUGE et une caissière mal entrainer a été donné MON COMPTE à quelqu'un au ARKANSAS. En novembre, cette fille a même changé mon courriel et mes informations! Ma carte de crédit est sur mon compte, réalisé vous l'impact que cela peu avoir?
Cette personne utilise mes points depuis ce temps, j'ai contacté 939048239084 fois sephora à ce sujet et rien n'est fait, on me rembourse les points et c'est tout.
Réalisé vous que je dois TOUJOURS vous contacté? Réalisé vous QUE J'AI MÊME changé mon nom de compte pour : CANADIAN ACCOUNT SEE ID avec mon nom ensuite. Les caissières lui donnent quand même accès à MON compte.
Non, sephora n'a aucunement proposé de transféré mon compte. On m'a dit de refaire un compte alors que j'ai 2000 points et je suis rendu VIP ROUGE, leur solution est de me faire recommencé à 0, really sephora? Ridicule, pire service et pire système de point.
Je ne suis pas certaine que c'est légitime. Nous achetons pour votre système de point et il n'est aucunement sécuritaire!

Love shopping online with Sephora way more than shopping in person honestly! Great service, awesome website, very easy to make purchases without any problems!!

I prefer using Sephora online more than in stores! You get free shipping if you spend over $25 (which is very easy to do), you get extra free goodies, and not to mention I get my package literally the next day!

I've ordered a total of 4 items, 2 in each package and I am just so happy to say that sephora.com maybe pricey but you totally get your money's worth. Add to that, you can enjoy free samples upto 3 pcs per order of at least $50. Enjoy shopping :)

Sincerely,

Delia Mandap