Serac Technologies Avaliações 

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Thank you for taking the time to share your experience with our service. We’re genuinely pleased to hear that you won a few jobs while using our platform; that's at the core of what we aim to help our clients achieve.

However, we also note your decision to not utilise the service for the last three months of your 12-month license due to being sufficiently busy, alongside the poor rating you left us.

We're concerned that your experience did not reflect the high standard of satisfaction we strive for, indicated by the two-star review. It's our goal not just to meet but to exceed your expectations. We believe in the value of our service and are committed to continuous improvement, informed by feedback like yours.

Given the positive outcomes you experienced, we wonder if there might be additional aspects of our service or support that could have enhanced your experience with us. Your insight is invaluable in helping us understand how we can better serve our clients, ensuring they fully benefit from our platform, especially during busy periods when managing new leads becomes challenging.

We're here to support you in maximising the potential of our platform, whether it's optimising the use during peak times or ensuring a steady flow of leads when you're ready to take on more work. If there are specific areas where you felt our service could improve, or if you have suggestions for how we can better support your business, we're all ears.

Thank you once again for your feedback. We look forward to the opportunity to discuss how we can make your experience with our service even more successful.

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Dear Customer,

We're truly sorry to hear about your frustrations and the misunderstanding regarding our services and the subsequent actions taken.

Firstly, it's important to clarify the nature of our service. Our platform is designed to support businesses in generating leads by facilitating direct mail campaigns. The success of these campaigns heavily relies on the active participation of our clients, including the initial setup such as adding Stannp credit for postage, which is essential for dispatching letters. We understand there was confusion or reluctance to add this credit at the onboarding stage, which resulted in no letters being sent out on your behalf. We sincerely apologise for any miscommunication regarding this requirement and the importance of this step in utilising our service effectively.

Regarding the payment and the County Court Judgment (CCJ), it is standard practice for businesses to take legal steps to recover debts when payments are overdue. This action is never our first preference, and we aim to resolve payment issues amicably where possible. We appreciate your recent efforts to settle this matter, and we want to assure you that our goal is to provide a valuable service, not to cause financial or personal distress to our clients.

We recognise your statement about not receiving any jobs through our platform. As your account was not utilised due to the lack of postal credit, the opportunity to generate leads through our platform was unfortunately not explored. We offer various tools and support to maximise the effectiveness of our services, and we regret that you were unable to experience the benefits.

It's also crucial to note that you still have £2 of free credit available in your postal account, which was provided as part of our signup process. This credit is intended to help new clients start their campaigns and witness the potential of targeted direct mail firsthand.

We are committed to rectifying any misunderstandings and to ensuring that all our clients feel valued and supported. We are not a scam; rather, we provide a platform that requires client engagement for success. We would be more than willing to guide you through the process of using your license effectively, should you decide to give our platform another try.

Please feel free to reach out directly to discuss your concerns further or to seek clarification on how our services work. We're here to help and want to ensure you have all the information and support you need to make the most out of your investment in Serac Tech.

Warm regards,

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Dear Mr. Lamont,

Firstly, we want to extend our sincerest apologies for any distress or dissatisfaction you have experienced with our service. At Serac Tech, our priority is to provide valuable and effective lead generation tools to our clients, and it's clear that your experience has not met those expectations. We take your feedback seriously and would like to address the concerns you’ve raised.

It’s apparent there were initial delays in your onboarding process, which we acknowledge contributed to a less than optimal start. In light of this, we refunded your payments, as a gesture of our commitment to making things right. It’s disappointing to hear that despite these efforts, the situation did not improve to your satisfaction.

Regarding you receiving a call from someone who’d not submitted a planning application, we regret that we were not made aware of this at the time it occurred.
We would have been keen to investigate this for you, as ensuring the accuracy and relevance of the outreach is paramount to us. Our platform aims to streamline the process of identifying and reaching out to potential leads, but like any system, it relies on accurate data input and timely communication to function at its best.

We understand that you chose to cease further payments after being onboarded and utilising our service for some time. While we supplied the service and data as per our agreement, we recognise that the outcome did not align with your expectations.

Our policy is always to work closely with our clients to resolve any issues or dissatisfaction, and we regret that in this instance, we seem to have fallen short.
Regarding your concerns about being taken to court, it's important to us that we resolve matters amicably where possible. We are not in the business of causing financial strain or distress to our clients. Our aim is to provide a service that helps businesses grow, not hinder them.

Your mention of Serac Healthcare appears to be a misunderstanding, as we operate solely under Serac Tech, focused on lead generation and marketing support for businesses.

We value every piece of feedback and every client's experience, as it helps us improve. Our door remains open to you for any further discussion or to find a pathway to resolution that respects your situation.

Warm regards,

Resposta da Serac Technologies

2 de abr. de 2024

Thanks for the comment

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Dear Lauren Ashcroft,

Thank you for taking the time to express your concerns regarding your experience with us. At Serac Tech, we value transparency and the satisfaction of our clients above all, and it's disheartening to hear that your experience did not reflect the standards we strive to uphold.

We take your accusations of being scammers very seriously, and we want to address this matter with the urgency and attention it deserves. However, upon attempting to locate your account in our system, we've encountered difficulty as we do not have any records associated with your name or, as you mentioned, an unknown company. This limits our ability to directly address your specific grievances or verify the interactions you've referenced.

Regarding the issues you've raised:

Promised Results: Our goal is always to set realistic expectations based on our platform's capabilities and the varied nature of lead generation. We regret any miscommunication or misunderstanding in the expectations set during your onboarding.

Contract and Cancellation Process: It is our policy to ensure that all terms of service and contract details are clear and understood upon engagement. We also aim to provide a seamless experience for clients wishing to adjust or terminate their services, including the presence of an unsubscribe option.

The mention of employees and the difficulties you’ve faced in trying to unsubscribe or terminate your contract are concerning. We are committed to investigating these issues thoroughly, but we require additional information to do so effectively.

We strongly encourage you to reach out directly to us at support@seractech.co.uk with any details you can provide about your account or the services you signed up for. This will allow us to locate your records, understand your situation better, and take appropriate action. We are keen on resolving any misunderstandings and ensuring that all our clients have access to fair and honest service.

Legal threats and the prospect of court are scenarios we earnestly aim to avoid by resolving client issues amicably and fairly. We believe in accountability and are committed to making things right with those who feel they've not received the value promised.

We’re here to help and want to ensure your concerns are addressed thoroughly. Please contact us at your earliest convenience so we can work towards a resolution.

Warm regards,

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

We're truly disheartened to hear about your dissatisfaction with our services at Serac Tech. Understanding your experience and concerns is crucial for us, as it not only helps us address your specific issues but also guides us in improving our services for all our clients.

Reviewing your account, we acknowledge that there have been challenges with payment and service delivery. Within the eight-month period you've been with us, our records show that four invoices were paid, while four remain overdue.

This situation has unfortunately impacted our ability to consistently send out the weekly letters on your behalf, a key component of our lead generation strategy. Your account has been marked for attention to ensure we manage the credit issues effectively, aiming to minimise disruption to your lead generation efforts.

Since September, you've sent out a total of 349 letters using our platform. While this is a significant effort towards generating leads, we recognise your frustration with not seeing the desired outcomes. Our goal is to work closely with our clients to refine strategies and improve results, and it's clear we have more work to do in this area for your account.

We take the integrity of our reviews very seriously and want to assure you that the positive feedback we receive is from genuine clients who have found value in our services. We understand the scepticism that can arise when expectations are not met, and we are here to work transparently with you to address your concerns.

Given the challenges you've faced, we would like to offer our support in reassessing your current strategy to better align with your goals. Our team is ready to explore all possible avenues to enhance your experience and improve the effectiveness of your lead generation campaign. We believe in the value of our service and are committed to proving its worth to you.

Moreover, we are willing to discuss the outstanding invoices and find a viable solution that considers the difficulties encountered. Ensuring our clients feel supported and valued is paramount, and we're here to facilitate a positive path forward.

Your feedback is invaluable, and we take it seriously in our mission to provide a service that meets and exceeds our clients' expectations. Please feel free to reach out directly to discuss how we can address your concerns and make the necessary adjustments to your campaign. Our priority is your satisfaction and success with Search Tech.

Warm regards,

Resposta da Serac Technologies

20 de mar. de 2024

Thanks for the feedback Nick

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Dear Albert Wright,

Thank you for voicing your concerns about your experience with Serac Tech. Your feedback is taken onboard, especially given your specialisation as a windows company, where precision in targeting and generating leads is crucial.

Upon revisiting your account activity, it's evident you've leveraged our platform extensively, dispatching over 1,000 letters in an effort to connect with potential clients for Albert Wright Windows. Despite these efforts, your feedback indicates a disappointing return in terms of lead generation, which is far from the outcome we aim for our clients.

We acknowledge your proactive engagement with our team, notably in June and November, seeking ways to boost responses to your outreach. It's important to highlight that during these interactions, especially with Alex, we tailored our support to refine your marketing strategy, aiming to enhance its appeal to your target market in the windows industry.

The period of reduced activity from April to August on your account is noted, and we understand this might have impacted the flow of potential leads. After you expressed dissatisfaction in November, we endeavored to not only adjust your approach but also ensure you felt supported in your efforts to improve lead engagement.

Concerning the cancellation of your subscription, our goal was to offer flexibility, not to ensnare you in an unwanted agreement. We provide a 14-day cancellation window for such renewals to offer our clients the utmost adaptability. Any confusion or dissatisfaction regarding the process and the standard subsequent billing period is deeply regretted.

Please allow us to reassure you that Serac Tech operates with integrity. Our commitment to supplying Albert Wright Windows with both data and an innovative marketing tool was fulfilled with the intention of aiding your lead generation endeavors. While the tools and support are in place to optimise success, the nature of lead generation carries inherent variability, often influenced by factors beyond anyone’s control.

In response to your request, we ensured all invoices for our services were provided promptly and guided you on how to access receipts from Stannp, maintaining a transparent approach to billing.

We sincerely regret any disappointment or inconvenience you’ve experienced. Your situation provides us with valuable insights on how we can better support our clients, particularly those in niche sectors like windows services. Should there be any further assistance we can offer or additional concerns you'd like to address, we're more than willing to engage.

Our ultimate aim is to empower all our clients, including Albert Wright Windows, to fully exploit our platform for maximum benefit.

Warm regards,

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Thank you for taking the time to express your concerns regarding your experience with Serac Tech.

We understand that you’ve encountered difficulties with the cancellation process and the subsequent re-enrollment for another 12 months. We sincerely apologise for any confusion and frustration this has caused.

Upon reviewing your account details, we noticed that since January 2023, only one batch of 14 letters was sent out. This indicates minimal usage of our platform, which may not fully demonstrate the potential benefits and results our service can offer. In March 2024, we received your email requesting to cancel your subscription. However, we must clarify that prior to this, we have no record of any attempts to reach out to us via calls or emails regarding cancellation or any other issues from August onwards, either to our main support or to specific team members' inboxes.

We understand the importance of clear communication and ease of use for our customers, including the process to cancel services. As such, we have already taken the step to cancel your account, respecting your decision. It’s crucial for us to stress that to truly benefit from what Serac Tech offers, active engagement with the platform is key. Our services are designed to significantly ease the process of lead generation and outreach, but success largely depends on consistent use and application of the tools we provide.

We are committed to improving our services, including making the cancellation process as straightforward as possible for our clients.

Should you reconsider and wish to explore how to effectively utilise our platform, or if there's anything more we can assist you with to ensure a positive experience, please don’t hesitate to reach out. We’re here to support you in maximising the benefits of Serac Tech for your business.

Thank you once again for your feedback, and we wish you success in all your future endeavors.

Warm regards,

Resposta da Serac Technologies

Atualizado em 8 de abr. de 2024

Dear Davit,

We're genuinely sorry to hear about your dissatisfaction with our service, and we appreciate the opportunity to address your concerns. At Serac Tech, our primary goal is to provide value and support to our clients in enhancing their business opportunities through our lead generation and automated outreach tools.

Upon reviewing your account, we understand there have been several interactions that have led to the current situation. It's important to note that during the year you utilised our platform, our records show you successfully sent out 2,745 letters and informed us about the projects you won as a result of using our service. However, we also understand there were issues with payment for the services rendered, which unfortunately led us to involve our debt collection services as per our standard protocol.

We deeply regret that matters escalated to the extent that law enforcement had to be involved due to threats after a County Court Judgment (CCJ) was filed. For the safety and well-being of both our staff and clients, we had no choice but to cease all direct contact.

We acknowledge there were challenges during your onboarding process, for which we sincerely apologise. We aim to ensure a smooth and supportive experience for all our clients, and it’s clear we fell short in your case.

Given the circumstances, and while we disagree with the characterisation of our service as a scam, we are committed to learning from this experience. Our team is always here to support our clients, and we regret that we're unable to continue our direct engagement under these circumstances.

For any further assistance or to address any unresolved issues, we kindly ask you to direct your inquiries through the appropriate legal channels. We believe in the value our service provides and stand by the positive feedback and results reported by many of our clients. We are disheartened by this situation and wish you the best in your future endeavors.

Warm regards,

Resposta da Serac Technologies

20 de mar. de 2024

Please contact our Customer Success team via our website with more details so we can look into your case. Thanks