Serene Jewellery Avaliações 

25
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I wrote a review about my bracelet taking so long to arrive but I have finally got it thanks but doesn't seem to do anything still got all my symptoms

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love delicate, intricate jewellery and Serene Jewellery’s plain gold clover bracelet and necklace was everything i’ve been looking for. Not only was it packaged beautifully but the quality was amaz... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So easy to order and delivery was super quick! No issues at all, managed to use the ring size guide available on the site and the ring fitted perfectly! Also ordered a pair of the Halo stud earrings a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I met the ladies from Serene Jewellery at an event recently and absolutely loved their collection. They were really easy to talk to, very helpful and I got a stunning bracelet from them which I haven’... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria
  2. também em
  3. Designer de jóias

Escrito pela empresa

We are a UK based small jewellery business specialising in high quality 925 Sterling silver and 18k Gold plated Jewellery. If you love that luxury look at an affordable price tag, look no further than Serene Jewellery. All our jewellery is also tarnish free and waterproof, making them suitable for everyday wear!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

25 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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4,1

Todas as avaliações

(25)

6 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

I wrote a review about bracelet bracelet…

I wrote a review about my bracelet taking so long to arrive but I have finally got it thanks but doesn't seem to do anything still got all my symptoms

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Hi, I'm not sure what bracelet order you placed but we have no record of you in our orders and we don't have any bracelets that help with "symptoms" of anything? You have the wrong company.

Avaliado com 5 de um total de 5 estrelas

Beautiful clover bracelet and necklace

I love delicate, intricate jewellery and Serene Jewellery’s plain gold clover bracelet and necklace was everything i’ve been looking for. Not only was it packaged beautifully but the quality was amazing. I’m yet to wear them both, plenty of opportunities this festive season and I can’t wait.

8 de novembro de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Wonderful customer! x

Avaliado com 1 de um total de 5 estrelas

My order got cancelled as out of stock

My order got cancelled as out of stock

3 de novembro de 2025
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Hi, We’re truly sorry that we weren’t able to fulfil your order. As we explained by email, we did everything we could to restock the ring you selected, but unfortunately our manufacturer confirmed that this particular design has been discontinued and is no longer available.

As soon as we received that update, we let you know straight away and issued a full refund so you wouldn’t be left waiting. We completely understand how disappointing it must have been not to receive the piece you had chosen, we were just as disappointed that we couldn’t get it for you.

We always aim to provide the best possible service and communication, even when something is beyond our control. We hope you might consider giving us another chance in the future, we’d love the opportunity to make your next experience a positive one.

Avaliado com 5 de um total de 5 estrelas

Wowwww amazing jewellery the designs…

Wowwww amazing jewellery the designs were so beautiful and customer service was fantastic i would recommend this company to all my family and friends cannot wait to buy more jewellery Xmas and birthdays are coming

26 de outubro de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Amazing customer! x

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and stunning jewellery!

I met the ladies from Serene Jewellery at an event recently and absolutely loved their collection. They were really easy to talk to, very helpful and I got a stunning bracelet from them which I haven’t taken off since I got it. The bracelet is unique, very well made and clearly of high quality. I look forward to buying more.

24 de outubro de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

You are wonderful! x

Avaliado com 5 de um total de 5 estrelas

Amazing, beautiful, high quality brand!…

I cannot recommend Serene jewellery enough! Prabs and Sonika were amazing in helping me get my order on time and the customer service was exceptional. I absolutely adore the ring that I ordered and the free gift was stunning. I am so impressed by the quality and the end to end experience as a customer has been fantastic.

17 de agosto de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Beautiful customer! x

Avaliado com 5 de um total de 5 estrelas

Stunning ring

Absolutely stunning ring – even more beautiful in person! Customer service was excellent and the packaging was so thoughtful and elegant. Thank you ladies- I’m already looking forward to ordering again!

3 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing!!

Serene Jewellery is such good quality!!! I have 2 diamond rings and I got loads of compliments x absolutely love it!! Highly recommend

18 de junho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Looks like costume jewelry

I thought it was going to be prettier. I ordered the pink stone and I thought the stone was going to be flatter. It sticks up too high for me and looks fake. This rings looks like costume jewelry.

1 de maio de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Hi Pam, you have never ordered from us. We do not sell any jewellery with coloured stones. I think you have us confused with another company with the same name that are based in the USA. Please kindly adjust your review as this does hurt our reputation. We are so sorry this other company gave you such horrible jewellery. you are more than welcome to buy from us and try us out! We guarantee our jewellery is of the highest quality and wont disappoint you :) and we'll even throw in a discount!

Avaliado com 5 de um total de 5 estrelas

The perfect Sparkle!

I can honestly say, hand on heart, I am truly in love with my rings. Sonika was so helpful and the moment she showed me her collection - I fell in love. Not only are my rings beautiful and of pure quality, I've had the best customer service and experience with purchasing my gem!

Thank you so much!

3 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give zero reviews I would

If I could give zero reviews I would. TERRIBLE CUSTOMER SERVICE. Canceled an order they sent anyway. No person is available to resolve they just keep sending automated responses that do not address the issue. WOULD NEVER BY FROM THEM

21 de janeiro de 2025
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Hi Karen Ann....hope you're well....you have never ordered from us before and we have no record of you. We are an online jewellery company based in the UK. This other company sounds terrible...we would never do this to you if you were our customer...hope this other company sorts you out! Lots of love serene jewellery team 🙏🏻 #Justiceforkaren

Avaliado com 5 de um total de 5 estrelas

UPDATED - Posted about the wrong company !!!The return policy is not "Worry-free"…

UPDATE: I posted about the wrong Serene Jewelry company, I was writing about Serene Western, so I have updated this to a 5-star so they do not get hit with any rating review negativity.

The return policy is not "Worry-free" as advertised. I tried to return due to being a gift and the recipient not liking the style, and was met with resistance the entire time and I am not out over $108 and left with a product I can't use. The return policy also states that if you return due to personal preference, there is a $7.99 return fee, the return shipping is at the expenmce of the customer and a 60% restocking fee is charged. Doesn't sound like they really want anyone to return their items. Their responses are slow, then they point out the time frames have been reached. Their is nothing stating that this company is actually in Scottsdale Arizona either. The replies come in my inbox in the early morning EST, and that would mean they only reply after midnight, and that seems more likely they are overseas and not in the US. If you order, I hope you like what you receive, because you are stuck with it !!!

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Serene Jewellery

Resposta da Serene Jewellery

Hi Samuel you have never ordered from us...I think you have us confused with another company....we are UK based not US and have not got you in our records....but hope this other company sort you out! Love Serene Jewellery team

Avaliado com 5 de um total de 5 estrelas

Eye catching!

The ring I purchased is stunning and the quality of the diamond is outstanding. It possesses the same brilliance, clarity, and beauty as any mined diamond I've seen, but with the added benefits of being environmentally friendly and ethically sourced. I absolutely love my ring and get so many compliments when I where it.

9 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loveeee!

I ordered the gold surina ring and the lock drop earrings. BOTH were so so pretty! I got many compliments, especially on the earrings. Great quality, sparkle and price. Along with that, amazing customer service too! I would definitely recommend Serene Jewelry.

24 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bling is the way!

Wooww... Can I just say the whole experience from choosing my rings and earrings from Serene Jewellery has been amazing. From using the ring guide to the detailed description of each individual items on their website has been fantastic. Wanted a few things to bling me out so I opted for a ring and some earrings and they have not tarnished or disappointed at all. The quality of the products are amazing and I will definitely be going back to purchase more. Thank you so much for finally putting jewellery out there on the market for an amazing price and having high quality products.

23 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought 2 rings for my wife

I bought 2 rings for my wife, and they were amazing. She loved them! What I liked was the bling, the weight and they were pure silver. Highly recommended and delivery was free which was a bonus.

19 de julho de 2024
Avaliação não solicitada

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