Horrible customer service!!! If you ask to talk to a manager or someone with authority you will be told they are in meetings.....always. I will never purchase anything from this company because of the... Ver mais
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Veja o que dizem as avaliações
There was no problem with ordering the silk pillowcases on line and the product arrived in just a few days. As they were purchased as Christmas gifts I will have to wait until they have been unwrapped... Ver mais
Serene life products are beautiful and luxurious, the pillow cases are so soft and silky, after using my pillow case my skin seems softer and I have a better nights sleep. I truely believe this is a f... Ver mais
Order was confirmed on the website but no follow up. Not sure if it’s sent or cancelled? The payment has gone through. Emailed the customer service and has been almost two weeks - no reply. My m... Ver mais
Detalhes da empresa
Escrito pela empresa
Serenelife New Zealand Offers 6A Grade 25 Momme 100% Mulberry silk pillow cases, 100% Mulberry silk pillows, Silk Blend Pillows, 100% Mulberry silk Duvets, Natural Bamboo and lyocell- tencel Bedsheets and the innovative Wonder sheet with Skin+ probiotic technology, a game changing and proven anti aging technology. The best luxurious products for a luxurious sleep.
Informações de contato
18 Noel Burnside Road, Wiri, 2025, Auckland, Nova Zelândia
- +64 21843535
- contact@serenelife.co.nz
- serenelife.co.nz
Horrible customer service!!
Horrible customer service!!! If you ask to talk to a manager or someone with authority you will be told they are in meetings.....always. I will never purchase anything from this company because of the lack of customer service.
26 de junho de 2024
Avaliação não solicitada
Duvet
This is a great duvet which keeps me warm but not too hot like other duvets. It is light yet cosy and easy to make the bed in a protective duvet cover. Luxurious and worth the price. I would recommend the winter weight.
10 de junho de 2023
Avaliação não solicitada
None of the Claims Worked for us! …
We so wanted the pillowcases to help with hubby’s need for a cooler pillowcase. And I was curious to see if hair etc claims were true for us …. Definitely didn’t do any of that. Sadly waste of money for us. Carolynn, New Zealand
20 de fevereiro de 2023
Order was confirmed on the website but…
Order was confirmed on the website but no follow up. Not sure if it’s sent or cancelled? The payment has gone through.
Emailed the customer service and has been almost two weeks - no reply.
My money has probably gone thru their charity account.
Never again.
29 de dezembro de 2022
Best Eyemask. Had to order two!
Quick customer service. I was kept informed of the couriers' wearabouts at all times - Great product - very well presented. Easy to order online too.
22 de dezembro de 2022
There was no problem with ordering the…
There was no problem with ordering the silk pillowcases on line and the product arrived in just a few days. As they were purchased as Christmas gifts I will have to wait until they have been unwrapped and slept upon to evaluate the quality. I have every expectation that they will be excellent.
28 de novembro de 2022
Luxurious
Such fast delivery, and I love my new pillowcase, it’s luxurious and so comfortable.
24 de novembro de 2022
Silk blend pillow
Silk blend pillow
Thought it so soft and beautiful,bought it for my daughter birthday,she found it too low.( silk is supposed to be good for people who get hot )being a silk blend pillow I assumed it would be 50x50 ( like pure silk and cotton) Serenelife did not have information as to the silk and other filling that was in pillow.
What a shock I got when read on tag that it only had 10% silk and 90%Fiber
Would not recommend this Serenelife silk blend pillow.
This pillow is definitely no good for people who get hot and sweat.
24 de agosto de 2022
My order Cancelled, unknown to me
My order had been cancelled, without my knowledge, by Serenelife
No refund was provided
After 6 weeks of NOT knowing and not receiving the item, I rang and told it had been cancelled
They reinstated it and sort of apologized. The goods arrived within a week of my phone call
Not overly impressed but the item is great
7 de agosto de 2022
Product of excellent quality
Product of excellent quality. Completely matches the description. Delivery was fast. We are very pleased with the purchase.
4 de maio de 2022
Avaliação não solicitada
Great product and excellent service
Great product and excellent service. Delivery very prompt.
30 de março de 2022
Great communication and prompt…
Great communication and prompt delivery. This is the second silk pillowcase I have purchased. Absolutely beautiful and so soft.
8 de março de 2022
My pillowcase is beautiful
My pillowcase is beautiful. Delivery was fast, communication was brilliant and I loved the box it came in, a special parcel just for me. I will shop again from this company.
17 de janeiro de 2022
Beautiful pillowcase
Fast delivery. Beautifully packaged. So lovely to sleep on. I am very happy with my purchase.
10 de janeiro de 2022
Very easy purchase and scrunchies look…
Very easy purchase and scrunchies look well made and what I expected. Arrived in good time
22 de dezembro de 2021
Really lovely product
Really lovely product. I bought this as a gift and it came in a beautiful box.
7 de dezembro de 2021
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