Arrived before the estimated date and came in great condition! The silver on the bracelet is very shiny and pretty, and it looks even better than the picture. I was almost a little hesitant to order f... Ver mais
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Veja o que dizem as avaliações
I'm very happy with this ring! It looks exactly as I expected—sleek, stylish, and well-made. I also added a powerful personal phrase in the inner engraving, which makes it even more meaningful to me.... Ver mais
A empresa respondeu
The product shipped faster than the expected date even after purchasing the expedited fast shipping. The quality of the chain was amazing for the price I paid. And there is multiple deals across the s... Ver mais
A empresa respondeu
I ordered from them almost 2 months ago if not longer and they keep telling me my product is delayed in customs. I’ve been more then patient in this whole process and all I have received from sett is... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SETT is a place where creativity, positive energy, and a rebellious attitude rule. Our contemporary designs and timeless craftsmanship celebrate style and individuality, which is why we encourage our modern, diverse community of customers to wear our jewelry their own way. Dare to express yourself- confidently, freely, and without judgment. Live by your own rules. Accessorize Inappropriately.
Informações de contato
108 West 13th Street, Wilmington Delaware 19801, United States, 19801, Wilmington, Estados Unidos
- support@settandco.com
- settandco.com
3,9
Muito Bom
75 avaliações
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Loved it but not built to last
I love my bracelet.
However,
1. The magnet was really weak. I contact the company and they sent me a new one.
2. 10 months later one of the strips tore and I can’t wear it anymore.
It’s an amazing gift, but is not built to last
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Settandco
Hi Naomi,
Thank you for sharing your feedback. We're so glad to hear you love your bracelet, but we’re truly sorry to learn about the issues you’ve experienced. This is not the standard we strive for, and we completely understand your frustration.
Your purchase is covered under our warranty, and we want to make this right for you. I’ve personally reached out to you via email to discuss this further and provide assistance. Please check your inbox.
Please know we’re here to help and ensure you’re fully satisfied with your bracelet.
Kind regards,
Nicola
my first choice, jewelry store!
First the delivery service was very fast and when I notified their support customer service, they immediately instructed me on how to return the item and then my replacement item was received very timely and imperfect condition, notifications on delivery dates, and tracking is excellent
14 de janeiro de 2025
This is the worse company I have ever…
This is the worse company I have ever dealt with, they have worse customer service and a complete scam. I ordered a leather bracelet for my husband and it was to big; I contacted customer service for an exchange or resize it and their reply was “no, they could not send me a smaller size”. I am so disappointed and their prices are so high for their cheap material. DO NOT ORDER FROM THIS COMPANY!!!
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Settandco
Hi José,
Thank you for sharing your feedback. I’m very sorry to hear about your experience and understand your frustration. I’ve personally reached out to you via email with a solution that I hope will meet your expectations and resolve the issue.
We truly value your satisfaction and are committed to making this right.
Kind regards,
Thijs – SettandCo Customer Service
Loved how the gift looked on my husband…
Loved how the gift looked on my husband it fit him just perfect loved it.
26 de dezembro de 2024
Resposta da Settandco
We're so happy to hear the gift was a perfect fit and that your husband loved it! It means a lot to us that you took the time to share your positive experience. We truly appreciate your kind words and are thrilled we could be a part of making this special occasion even more memorable. Thank you again for your wonderful review; it makes all the hard work worthwhile. We hope you'll consider us again for future gifting needs.
No Customer Service Available
There is no way to make a return or contact the company. It say 60 free returns on their website and on the order confirmation email and the website contact links are extremely unhelpful. I paid over $200 for two men's necklaces that look like I could have bought them in a vending machine. I thought I was ordering from a real company.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Settandco
Dear Stephanie,
Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.
I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.
Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.
Thank you for your understanding, and I hope to have the opportunity to make things right.
Kind regards,
Kyrene
Kyrene from your customer service…
Kyrene from your customer service support is literally the best customer support person I have ever worked with. She handled my issue with professionalism and made me feel like you really care for your customers even after you receive payment Thank you
14 de dezembro de 2024
Resposta da Settandco
We're thrilled to hear about your wonderful experience with Kyrene! It means the world to us that she went above and beyond to assist you and that you felt our commitment to customer care extended even after your purchase. We truly appreciate you sharing your positive feedback, and we'll be sure to pass along your kind words to Kyrene. Her dedication to providing exceptional support is a testament to our team's commitment to exceeding customer expectations. We value your business and hope you continue to enjoy our services. Thank you again for your review.
Resposta da Settandco
Hi Julia,
Thank you for your review. Upon checking, we noticed a typo in the email address associated with your order, which likely caused the confirmation email to not reach you. I have now corrected it and sent the order and shipping details to your updated email address.
Please let us know if you have any further concerns, and rest assured we are here to assist you.
Kind regards,
Thijs
SettAndCo Customer Support
Resposta da Settandco
Hi Afu,
Thank you for sharing your feedback! We’d love for you to have an amazing experience with our products or services. If there’s anything specific you need assistance with, please feel free to reach out.
Kind regards,
Thijs
SettAndCo Customer Support
The ordering process was super easy
The ordering process was super easy. Looking forward to receiving he product.
1 de dezembro de 2024
Resposta da Settandco
We appreciate your kind words about our ordering process. We strive to make it as simple and convenient as possible for our customers. We hope you enjoy your product when it arrives.
I was hesitant to order online from a…
I was hesitant to order online from a site that I’ve never used before. The pendant and chain look great and are a quality product. Just the right size and the chain is just the right length.
26 de novembro de 2024
Resposta da Settandco
We appreciate your kind words and are thrilled to hear you're happy with your purchase. It means a lot to us that you took a chance on our site and found a product you love. We strive to provide high-quality items and hope you'll consider shopping with us again in the future.
I'm very happy with this ring
I'm very happy with this ring! It looks exactly as I expected—sleek, stylish, and well-made. I also added a powerful personal phrase in the inner engraving, which makes it even more meaningful to me. I highly recommend it!
12 de novembro de 2024
Resposta da Settandco
Thank you for your kind words! We're thrilled to hear that you're happy with your ring and that the engraving makes it even more special. We appreciate your recommendation and hope you enjoy your purchase for many years to come.
Resposta da Settandco
Thank you for your kind words and positive review. We're thrilled to hear that you found our online platform easy to navigate. We appreciate your recommendation.
Beautiful necklace
Beautiful necklace! buying a second one for my wife! to have matching!
4 de novembro de 2024
Resposta da Settandco
We're so glad you love the necklace! It's wonderful to hear you're getting another for your wife. We hope you both enjoy them.
i’m not sure if this is a scam i don’t have an email confirmation
I do not have a confirmation email and can not find a trace of my order but the money is gone…
18 de outubro de 2024
Avaliação não solicitada
Resposta da Settandco
Hi Samantha,
Thank you for your feedback. It’s possible that the original confirmation email ended up in your spam folder. I have resent it and reached out to you directly via email as well. Please check both your inbox and spam folder, and let me know if there’s anything else I can assist with.
Kind regards,
Thijs
SettAndCo Customer Support
It was everything I was needing &…
It was everything I was needing & looking for.
18 de outubro de 2024
Avaliação não solicitada
Resposta da Settandco
We're so glad to hear you found what you were looking for! We strive to provide a positive experience for our customers.
These chains show the bond of man and…
These chains show the bond of man and woman perfectly …
30 de setembro de 2024
Avaliação não solicitada
Resposta da Settandco
Thank you for your kind words! We're so glad you enjoyed the chains and that they resonated with you.
Instagram CX Communications
I was unable to contact their CX via the traditional methods and reached out to their Instagram DMs for help. The representatives I spoke to were incredibly helpful and I was in touch with someone daily about a potentially missing package (my fault, not theirs, triple check your zip codes!). The package arrived, and USPS figured it out without anyone else needing to intervene further, but their team was willing to help the entire time and I appreciated their help and kindness!
26 de setembro de 2024
Avaliação não solicitada
Resposta da Settandco
We appreciate you taking the time to share your experience. We understand how frustrating it can be when a package is delayed, especially when it's due to a mistake on your end. It's heartwarming to hear that our team on Instagram was able to provide you with the support you needed. Their willingness to help and their daily updates demonstrate our commitment to customer satisfaction. We're glad that the package ultimately arrived and that USPS was able to resolve the issue.
Nice piece of jewelry for a very good…
Nice piece of jewelry for a very good price company off to a good start G.G
23 de agosto de 2024
Avaliação não solicitada
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