Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
A empresa respondeu
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Veja o que dizem as avaliações
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Ver mais
A empresa respondeu
Great product, quick delivery. Good fast communication when I needed to change contact details for delivery. Thanks team!
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Informações de contato
17, 2565, Ingleburn, Austrália
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excelente
3 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Shade Australia Pty Ltd
Hi Tony,
Thank you for your review based on your order with us!
We're glad to hear that you found it easy to order from our website and that delivery was simple!
Kind regards,
Alana
5 star experience
Excellent customer service with my order. They were very helpful in advising how to mount the Pandanus umbrella in the paved terrace
15 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Christine,
Thanks so much for taking the time to write us a five star review!
We're thrilled that you had an excellent experience with our website and with our staff who were able to help you with your order!
I'm sure your Pandanus Cantilever Umbrella will do a fabulous job at keeping you cool for many years to come!
Kind regards,
Alana
Simple process for placing orders
Simple process for placing orders. Enoguh information to be able to confidently place oreders on line. Great support when needed,
28 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Thanks for writing us a five star review!
We're so glad that you were satisfied with the information on our website enough to make an order with us! Every time someone asks us a question we don't know the answer to we update the product page to ensure that our customers have all the information that they need!
I hope your Coolum Centrepost Umbrella does a fantastic job for you for many years to come!
Kind regards,
Alana
easy to use website found items I want…
easy to use website found items I want very quickly Would commend Shades AU
26 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Thank you for your five star review based on your experience with our website!
It's great to hear that you were able to find what you were looking for quickly on our website and that you found it easy to use! Thank you for your recommendation!
Kind regards,
Alana
Responsive to feedback.
26 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Peter,
Thank you for your feedback, and we really appreciate that you were open to discussing your concerns with us.
Kind regards,
Alana
Arrived promptly
Arrived promptly, the clips are good quality, quick and easy to use
12 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Marty,
Thanks so much for the five star review!
We're thrilled that you received your order in good time and that you are happy with the quality of your Shade Cloth Clips! I'm sure that they'll do a great job for you!
Kind regards,
Alana
Good product with fast delivery
11 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Graeme,
Thank you for the five stars!
We're happy to hear that you have found our Shadefix Strips to be good quality, and that you received them quickly!
Kind regards,
Alana
Exceptional service and quality products
I recently purchased an umbrella and umbrella stand from this company, and I’m genuinely impressed. Their professionalism stood out from the very beginning, they provided clear, detailed information and took the time to understand exactly what I needed. They truly went the extra mile to make sure I was getting the right product for my specific use, and their recommendations were spot on.
The quality of the umbrella and stand is fantastic, and the whole process felt easy and supported. It’s rare to find a company that combines excellent customer service with high-quality products, but they absolutely delivered. Highly recommend!
24 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Pamela,
Thank you for taking the time to write such a thorough and detailed five star review for us! We're thrilled that you had such a great experience buying from us - we'll always take the time to find the perfect shade solution for our customers and we're just so glad that you appreciated the advice we gave!
I'm sure your new Sunranger Eden Centrepost Umbrella will do a wonderful job for you for many years to come.
Kind regards,
Alana
Excellent experience
Easy process to order online, great selection of colours and sizes. Ordered on a Wednesday received in Adelaide on Monday morning. Excellent customer service, will recommend to others.
19 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi John,
Thank you for submitting a five star review for us!
We're thrilled that you appreciated the level of customer service that you received throughout your order and that you were also happy with the range on our website! We also always do our best to ship as soon as we can so it's great to hear that you received your order in good time! Thank you for your recommendation - I'm sure your new Sunranger Eden Umbrella will do a wonderful job for you for many years to come! We'd love to see a pic of the Pacific Blue and White - that's our newest stripe colour so we're very excited about it!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Craig,
Thank you for the five star review based on your experience with our store!
We're glad to hear that you found it easy to order from our website and that you appreciated the information on the product page of the Sunhaven Resort Cantilever Umbrella! I'm sure it will do a wonderful job for you for many years to come once you receive it!
Kind regards,
Alana
Great website
Great website.
Very efficient delivery - ordered Sat afternoon and with us on Tuesday.
really great product that was easy to assemble
8 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Mark,
Thanks so much for writing us a great five star review!
We're very glad to hear that you received your order in good time! We always do our best to ship as soon as we can. We're also thrilled to hear that you found the Bayview Centrepost umbrella easy to assemble!
Kind regards,
Alana
A1 Customer Service
Customer service was amazing. Communication was timely. Super helpful staff. Delivery was on time. Highly recommended.
13 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Cath,
Thank you for writing us such a fantastic five star review!
We're so thrilled to hear that you had a great experience with our store today, and that you found our staff to be helpful! We're always happy to help with plenty of experience to back up our advice. Thank you so much for your recommendation!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Jennifer,
Thank you for writing a review for us!
We're glad to hear that you found it so easy to order through our website and that it was easy to pick which umbrella was best for your area!
I'm sure your new Shelta Savannah Cantilever Umbrella will do an amazing job at keeping you cool and safe from the sun!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Paul,
Thank you for the five star review based on your order!
We're so glad to hear that you found our website easy to order from and that the Umbrella Protection Cover was the perfect fit for your umbrella!
Kind regards,
Alana
Offered umbrella on line
Offered umbrella on line, very fast post, good product, good price
2 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Karen,
Thank you for your five star review!
We're glad that you're happy with your new Manly Beach Umbrella, and I'm sure it will offer plenty of shade for many Summers to come!
Kind regards,
Alana
Excellent communication… so helpful…
Excellent communication… so helpful sorting out the best options for my shade cloth needs.
17 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Richard,
Thanks for submitting a five star review for us! We're always happy to help and it's wonderful to hear that you appreciated the advice that you received from our staff!
I'm sure your 90% Universal Shade Cloth will do a wonderful job for you for many years to come!
Kind regards,
Alana
New cover for patio umbrella
I was looking for a new cover for my patio umbrella. Shade Australia's website made it easy to select a good quality one of the right size and colour, with a helpful size guide. Order and tracking information arrived promptly and the item arrived in a few days.
29 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Chris.
Thank you for taking the time to write such a detailed five star review! We're glad that you found it so easy to find the perfect Umbrella Protection Cover order on the website and order it - that's one of our main goals!
I'm sure your Protection Cover will do a great job for you for many years to come.
Kind regard.
Alana
Excellent service and quality product.
Excellent service and quality product.
This is the 2nd Shelta outdoor umbrella we have purchased, excellent product and price.
2 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Chris,
Thank you for your great five star review!
We're very glad to hear how happy you are with your new Pandanus Cantilever Umbrella - I'm sure it will do a terrific job for you for many years to come!
Kind regards,
Alana
Good quality and easy to assemble.
1 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Jo,
Thank you for the five stars!
We're glad to hear that you're happy with the quality of your new Savannah Cantilever umbrella and that you found it and the Extra Large Wheeled Resin base easy to assemble!
Kind regards,
Alana
Excellent quality product
Excellent quality product, easy purchase and delivery experience.
Definitely recommending to friends and family.
1 de novembro de 2025
Resposta da Shade Australia Pty Ltd
Thank you for your five star review!
We're so glad that you found your new Sunhaven Classic Cantilever Umbrella to be of excellent quality, and that you were happy with your ordering experience with Shade Australia.
Thank you so much for the recommendation, we really appreciate it!
Kind regards,
Alana
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