Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
A empresa respondeu
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Veja o que dizem as avaliações
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Ver mais
A empresa respondeu
Great product, quick delivery. Good fast communication when I needed to change contact details for delivery. Thanks team!
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Informações de contato
17, 2565, Ingleburn, Austrália
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excelente
3 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Experience
Online ordering was very easy to follow with applicable umbrella options to select. My umbrella arrived on time and undamaged. Umbrella features are as depicted online.
8 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi David,
Thank you for your five star review!
We're very glad to hear that you found it easy to order online and that you liked how we have set out the options! This is something we really care about so it's great to get positive feedback on it!
We're also happy to hear that you received your Savannah Cantilever Umbrella on time and in good order! I'm sure it will look fantastic in its new home and do a wonderful job for you for years to come!
Kind regards,
Alana
Disappointed with the colour
Can't complain about delivery or being kept informed of such but am very disppointed in the colour. I purchased the natural and the photos depict an off white colour but its more like baby poo. It doesn't match my other outdoor things.
7 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Lucille,
Thank you for taking the time to write a review for us. While we're happy to hear that you had a positive experience regarding delivery and communication, it's a shame that you're unhappy with the colour of your umbrella.
We do try our best to accurately depict the colour of our items online however colour can vary between screens. I am sorry to hear that it doesn't match your outdoor setting, natural is closer to beige than white but the umbrella colour will also lighten up when it is in sunlight.
Kind regards,
Alana
Good to Deal With
Responsive to enquiries, and reliable delivery process. Good price.
7 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Ian,
Thank you for your five star review!
We're thrilled that you had a great experience with our store and found both us and the couriers we use to be reliable! We're also glad that you appreciated our competitive pricing for the Shelta Lynden Cantilever umbrella!
Kind regards,
Alana
Great choice of colours
Great choice of colours. Inexpensive and delivered on time. Will buy again.
3 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Elizabeth,
Thank you for your five star review!
We're thrilled that you liked our range, our competitive pricing, and that you received your parasols in good time! We look forward to seeing you again!
Kind regards,
Alana
Called them for couple of quotes…
Called them for a couple of quotes nothing was too much for Laura,(outstanding customer service) we eventually ordered on line the next day. The website was easy to navigate as was the ordering process. Well done Shade Australia👍🙏
16 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Graham,
We're stoked to hear that you had a great experience with our team and our online store! We're always happy to help and we're so glad that you found our website easy to navigate- this is definitely something that we put a lot of effort into! It's great that you appreciated it!
Kind regards,
Alana
Buying second umbrella from Shade…
Buying second umbrella from Shade Australia, the first one was bought last year and we are very happy with the quality and service! Many thanks
16 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Luba,
Thank you very much for giving us a five star review!
We're thrilled to hear that you're happy with your second Bambrella Bamboo Umbrella - they are certainly one of our most impressive shade options! It's great that you're happy with the quality of your umbrellas as well as with the service you received throughout your second order!
Kind regards,
Alana
Returning customer
I have bought from Shade Australia many times before, so you can say that I am a satisfied returning customer. Unfortunately, this time Shade Australia didn't have my favourite umbrella in stock but they did have the umbrella covers I like. They were shipped with their usual efficiency. Thank you.
1 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Josephine,
Thanks so much for your return patronage, we're always happy to see a customer come back!
Were you after a Harbord in Natural - we do have these in stock at the moment in both sizes! Our website had a bit of a hiccup recently so it may have said we were out.
Let me know if I can help at all! You can send us a message on 0483 930 503 if you're interested!
Kind regards,
Alana
Quality product
Quality product. Loved informative video re umbrella. Reasonably priced.
10/25
15 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Janis,
Thanks for taking the time to give us a five star review!
We're so glad that you appreciated the guide video showing how to open and tilt the Bayview, as well as its other features! These videos have been one of our biggest undertakings recently so we're thrilled that you liked it! We're also happy to hear that you're happy with the quality and pricing of your new Shelta Bayview Rectangular Umbrella!
Kind regards,
Alana
Came when expected and was exactly what…
Came when expected and was exactly what I was looking for. Good quality and easy to install
28 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Craig,
Thanks so much for taking the time to write a five star review!
We're thrilled to hear that you found just what you were looking for and were happy with the quality of your new umbrella!
Kind regards,
Alana
Good website, some improve needed
Good website, full features and selection. Needs a bit of horsepower though, slow to change and fill selection fields.
10 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Werner,
Thank you for your five star review! We're glad to hear that you liked our range and the set-out of our website! We are constantly tweaking our site to reflect the best of our store, so I've forwarded your feedback to our webmaster to see what we can do!
Kind regards,
Alana
Very helpful service and knowledgeable
Very helpful service and knowledgeable. However the postage cost is outrageous for such a lightweight product, $115 for postage and $90 for the product.
30 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Kim,
Thank you for your five star review, we're so glad that you had a great experience with our staff regarding the advice and service you received.
In regard to your shipping, most of our order postage costs are pretty spot-on if not underquoted as we use a detailed freight calculator to estimate shipping. In your case however, there was a difference between what you were charged and the actual cost. This is probably because you purchased a lighter item whereas our formula is geared toward 50+kg shipments. This is something for us to look into so we appreciate your feedback in bringing it to our attention! As a show of good will, we have refunded you $80.70 of your shipping, leaving you with a shipping cost of $35. I hope this shows our sincerity in making sure our customers have a positive experience with us!
Kind regards,
Alana
Easy to order and delivery was prompt 😎
25 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Wendy,
Thank you for the five star review!
We're glad to hear that you had a good experience you had with us, and that you received your order in good time! We always do our best to ship as soon as we can! I'm sure your new Umbrella Protection Cover will do a fantastic job for you for many years to come!
Kind regards,
Alana
Great company
Great company. Always extremely helpful when you ring for advice. Have just bought my second umbrella from them. Unfortunately I did not take the harsh Queensland weather into consideration when I bought my first - was trying to save $$$. Always a mistake. Anyway, Shade Australia is my supplier of choice and I highly recommend them and their products.
8 de outubro de 2025
Resposta da Shade Australia Pty Ltd
Hi Lorraine,
Thank you for taking the time to reflect on your order with a five star review!
We're thrilled to hear that you have found us to be very helpful when on the phone, and we really appreciate your recommendation!
I'm sure your Sunranger Eden Centrepost Umbrella will look great and do a fantastic job for you for many years to come!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Andrew,
Thank you for taking the time to write us a five star review!
We're glad to hear that you had a positive experience with our store and that you are very happy with the quality of your new Shelta Asta Cantilever Umbrella! It's a great option and I'm sure it will do a wonderful job for you for many years to come!
Kind regards,
Alana
Covered balcony well!
Had an unusual size balcony to cover but was helped out well, thank you!
17 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Mark,
We really appreciate that you have taken the time to give us a five star review on TrustPilot! We're so glad that we were able to help with your balcony!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Julie,
Thank you for your five star review - we're so glad that you had a positive experience with our store!
I'm sure your new Umbrella Protection Cover will do a fabulous job for you for many years to come! 🌞
Kind regards,
Alana
Good Service
The service excellent, product arrived well packaged and in perfect condition, and also before designated time. I will be more than happy to recommend to anyone. 👌
16 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Graham,
Thank you for taking the time to write us a five star review!
We're so pleased to hear that you had a great experience with us throughout your order for the Shadefix Shade Cloth Fixing Strips. I'm sure they'll do a stand-out job for you for many years to come!
Thank you for your recommendation - we really appreciate it!
Kind regards,
Alana
good explanation of products
good explanation of products. Easy to order online
27 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Dennett,
Thank you for writing a five star review based on your order with us!
We're always working on the website and it's fantastic to hear that you appreciated the amount of information we have on there- as well as how easy it was to order through!
I'm sure your Harbord Centrepost Umbrella will do a great job!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Natalie,
Thank you for your five star review!
We're very glad to hear that you received your order so quickly - we always do our best to ship as soon as we can! We're also thrilled to hear how happy you are with the quality of your new Beachkit Ultimate Beach Cabana! I'm sure it will do a fantastic job at providing beach shade for many years to come!
Kind regards,
Alana
Great & friendly service above and…
Great & friendly service above and beyond. Makes you feel comfortable to know the after sales service available is always there I would never buy any other brand
19 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Craig,
Thank you for your five star review! We're really glad that you're happy with the level of service you received from our staff - our sales reps really know their stuff! We also really appreciate that you took note of our after sales service - we always want our customers to feel like they've found the perfect high quality shade solution which means we'll be there to help with any issues.
Thank you again for your wonderful five star review!
Kind regards,
Alana
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