Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
A empresa respondeu
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Veja o que dizem as avaliações
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Ver mais
A empresa respondeu
Great product, quick delivery. Good fast communication when I needed to change contact details for delivery. Thanks team!
A empresa respondeu
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Informações de contato
17, 2565, Ingleburn, Austrália
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Placing the order was straight forward…
Placing the order was straight forward and we received the umbrella cover promptly
25 de agosto de 2025
Resposta da Shade Australia Pty Ltd
Hi Deidre,
Thank you for taking the time to write us a five star review based on your order with us!
We're very glad that you found it easy to use our website to make an order and that you received it in good time!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Greg,
Thank you for taking the time to write us a five star review!
It's great to hear that you had a positive experience with us throughout your order and your delivery, and we're glad that you were happy with the courier we used to ship your new Savannah Cantilever Umbrella to you!
I'm sure your new umbrella will do a fantastic job for you for many years to come.
Kind regards,
Alana
Customer service over the phone and…
Customer service over the phone and follow up was excellent
4 de setembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Peter,
Thank you for your five star review!
We're very glad that you had a great experience with us and appreciated the level of service you received over the phone and throughout your order!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
100% Reliable.
Excellent service with impeccable communication.
I was kept fully informed the entire time from date of purchase to delivery. Highly recommend this professional team.
19 de agosto de 2025
Resposta da Shade Australia Pty Ltd
Hi Maureen,
Thank you for giving us a five star review!
We always do our best to provide our customers with top-notch service, so we're thrilled to hear that you had a fantastic experience with our team!
Thank you for your recommendation, we really appreciate it.
Kind regards,
Alana
Prompt and helpful service
Prompt and helpful service, however the quality of the product as expected. We ordered commercial grade shade mesh but it wasn't heavy as expected for this grade of material.
11 de agosto de 2025
Resposta da Shade Australia Pty Ltd
Hi Janelle,
While we're pleased to hear that you appreciated the level of service you received, it's unfortunate that you didn't find your shade cloth as expected.
Our 80% commercial Shade Cloth is the heaviest grade we have available off the shelf and in a roll. I can assure that it is accurately graded as a high-quality 80% commercial grade shade cloth, and we've not had this kind of feedback before.
I do hope that the Shade Cloth does a great job for you for many years to come.
Kind regards,
Alana
Easy to navigate web page
Easy to navigate web page. Great customer service, was contacted re: part delivery, great communication. Looking forward to receiving my product.
11 de agosto de 2025
Resposta da Shade Australia Pty Ltd
Thank you for taking the time to share your five star experience with our store.
We're glad to hear that you found our website easy to use and that you appreciated the level of communication you received - we always do our best to keep our customers 'in the loop' ➰!
I'm sure your Sidepost Classic Cantilever Umbrella will look fabulous and do a fantastic job in its new home for you for many years to come!
Kind regards,
Alana
AAA Experience & Service
Selection and ordering was straightforward. Communication was excellent and the item arrived very quickly.
Couldn't have been happier with the experience and outcome.
10 de agosto de 2025
Resposta da Shade Australia Pty Ltd
Hi Dobe,
Thanks so much for your five star review! We're very thrilled that you had a fantastic experience ordering from our site.
It's wonderful to hear that you really appreciated the level of service you received throughout your order as well as how quickly you received your new Shelta Fairlight Centrepost Umbrella! I'm sure it will look great and do a brilliant job for you for many years to come!
Kind regards,
Alana
Great company to deal with
Very easy website to negotiate and can get delivery pricing before having to place an actual order.
30 de julho de 2025
Resposta da Shade Australia Pty Ltd
Thanks for submitting a five star review for us!
We're very glad to hear that you found it so easy to use the website - this is something that we have tried very hard to make a reality so we're super pleased that you found it that way!
I'm sure your Hessian will do a great job for you once you receive it - thank you for your order!
Kind regards,
Alana
Okay
I never got the notification that it had been sent but other than that great service and product
16 de julho de 2025
Resposta da Shade Australia Pty Ltd
Hi Bradley,
We really appreciate your review and are so glad that you were happy with the service you received as well as your Shade Cloth and Wiggle Wire!
I'm sorry to hear that you didn't receive your tracking information - I can see that we sent it but it likely ended up in your spam or junk folder! Regardless, I'm glad that you still had a positive experience with our store.
I'm sure your Mulberry Dri-Z will look fantastic for many years to come!
Kind regards,
Alana
Really quick delivery
Really quick delivery. Cover is a great fit and easy to assemble. It seems to be good quality.
8 de julho de 2025
Resposta da Shade Australia Pty Ltd
Hi Alison,
Thank you for giving us a five star review based on your order with us!
It's great to hear that you received your order so quickly - we try our best to ship as soon as we can, and it's also wonderful to hear that you're happy with the quality and fit of your new Umbrella Protection Cover! I'm sure it will do a great job for you for years to come!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Greg,
Thanks for writing us a five star review!
We're glad to hear that you had a positive experience with our store and with Kathryn, we do our best to help all of our customers!
I hope your Beachkit Hula Thatch Umbrella will do a wonderful job and look fantastic for many years to come!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi David,
Thank you for the five star review based on your order with us!
We're so glad that you found our customer service to be top tier and I'm sure your new Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Tom,
Thanks for the five stars!
We're glad that you had a great experience with us and were happy with the price of your 70% Fencemesh!
Kind regards,
Alana
Ordered on web site
Ordered on web site. Quick and easy to do. Arrived at my door in a speedy manner.
23 de junho de 2025
Resposta da Shade Australia Pty Ltd
Hi Rose,
Thank you for the five star review!
We're so glad that you had a positive experience with our website and that you received your order quickly!
I'm sure your 90% Universal Handy Pack Shade Cloth will do a terrific job for your needs!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Karen,
Thank you for taking the time to give us a five star review!
We're so glad to hear that you found it easy to order online and that you received it quickly, as we always do our best to ship as soon as we can!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Sasha,
Thank you for your five star review!
We're thrilled to see how happy you are with your Shadefix Shade Cloth Strips! This is a product that is very dear to us because we recently updated the design to work better than before!
Kind regards,
Alana
Shade Australia is a great company
Shade Australia is a great company to deal with , great umbrella's ,we leave our umbrella up permanently without any problems over the years , just get a new cover every few years, also delivery is quick and easy
28 de junho de 2025
Avaliação não solicitada
Resposta da Shade Australia Pty Ltd
Hi Peter,
Thank you for taking the time to write us a lovely five star review! We really appreciate it!
We're very glad to hear how happy you are with the quality of your umbrellas as well as the service you receive throughout your orders.
Kind regards,
Alana
Very informed choice.
Plenty of information about the products and plenty of options available. Very easy to make preferred selections.
22 de junho de 2025
Resposta da Shade Australia Pty Ltd
Hi John,
Thank you for taking the time to write a five star review for us based on your experience with our site!
We're glad to hear that you appreciated the level of information on our site - we're always updating our products when we find out more about them so it's great that you found it useful! We're also happy to hear you liked our wide range!
I'm sure your Shelta Savannah Cantilever Umbrella will do a wonderful job for you for many years to come!
Kind regards,
Alana
Shelia Cantilever umbrella cover
Our order/Parcel was carefully packaged and received quickly. Easy to assemble and excellent quality.
25 de maio de 2025
Resposta da Shade Australia Pty Ltd
Hi David,
Thank you for your five star review!
We're very glad to hear that you received your new Umbrella Cover in good time and well-packaged! It's also great to hear that you are happy with the quality and found it easy to use - the rod is a super useful, isn't it!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Andrew,
Thank you for your five star review based on your experience with us!
We're thrilled to hear that you're happy with the level of communication you received as well as the value of your new Shelta Savannah Cantilever Umbrella!
I'm sure your new umbrella will do a wonderful job for you for many years to come!
Kind regards,
Alana
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