Shades of Coffee Avaliações 

454
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent purchase arrived really fast Although I would appreciete a detailed guide on how to install, I was stil lable to manage it flawlessly.

Avaliado com 5 de um total de 5 estrelas

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Ver mais

Avaliado com 4 de um total de 5 estrelas

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Ver mais

Detalhes da empresa

  1. Fornecedor de Cafeteiras

Escrito pela empresa

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

454 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(454)

63 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Very nice guys

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpriced and silly Water Level Float and Digital Milk Thermometer. Also, because GB is better than everyone else, be prepared to pay the brutal VAT for those not living there. If you're going to order from them I'd advise waiting and getting all your items in one order to avoid extra fees

18 de outubro de 2023
Avaliação não solicitada
logotipo da Shades of Coffee

Resposta da Shades of Coffee

Thanks for the review Michael - we use the float with our slim drip trays all the time (they don't work with standard drip trays) and many customers tell us that they love them and tell us to include them with every tray! Similarly we find the digital milk thermometer great, mainly as it beeps when you're at temperature but it's also very accurate and responsive.

Avaliado com 5 de um total de 5 estrelas

Easy to use website

Easy to use website, ordering was simple and the parts arrived quickly

13 de maio de 2024
logotipo da Shades of Coffee

Resposta da Shades of Coffee

Many thanks - we aim to do everything as quickly and efficiently as possible; but if you ever spot areas where we could improve then we're eager to hear more!

Avaliado com 5 de um total de 5 estrelas

They were great

They were great, i needed some extra but due to my machine being modded and they were super getting them to me!! Love shades of coffee!!

11 de abril de 2024
logotipo da Shades of Coffee

Resposta da Shades of Coffee

and we love you too Beejesh! Thanks.

Avaliado com 5 de um total de 5 estrelas

Pressure Gauge Kit

Ordered the Pressure Gauge Kit from Shades of Coffee. Kit shipped from UK to Canada using the postal system in 7 days from initial order. Kit worked well, and installed without any problems. Although you need small hands to work in the confined space of the Gaggia Classic machine.

10 de abril de 2024
logotipo da Shades of Coffee

Resposta da Shades of Coffee

Thanks Vince - enjoy your coffee!

Avaliado com 5 de um total de 5 estrelas

Very good shopping experience

Very good shopping experience. Prompt, pleasant, and efficient reply when I wanted to change my order. Good quality items, exactly as described. Shipped to NZ (untracked) in just under 2 weeks. Thanks!

9 de fevereiro de 2024
logotipo da Shades of Coffee

Resposta da Shades of Coffee

It's great to see NZ shipping is pretty quick again now. Thanks for your kind 5* review Claire - and we hope you're enjoying your Classic and your coffee!

Avaliado com 5 de um total de 5 estrelas

The products are amazing

The products are amazing, I ordered 2 portafilters and a Steam Wand Knob and thei look exceptionally. They came very well packeged as to preserve their shine.
The order was quickly ahipped, arrived very fast and in very good condition.
I am very pleased. I will definitely order more Gaggia parts in the future.

11 de janeiro de 2024
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Resposta da Shades of Coffee

Huge thanks Daniel

Avaliado com 1 de um total de 5 estrelas

Issue with product… don’t care

I am really disappointed in the lack of communication from Shades of coffee. I purchased a seal kit and a shower head for my Gaggia classic. I have purchased these from elsewhere before and never had an issue, however the group gasket from this kit would not fit. I have emailed 4 times about this issue and still no answer. I have since purchased exactly the same seal from another supplier and it fits perfectly. I feel like they know it’s an issue and are ignoring me! Just disappointing as I’ve tried to support what I perceive as a small UK business only to get treated worse than I would by large corporate Amazon!

24 de janeiro de 2024
Avaliação não solicitada
logotipo da Shades of Coffee

Resposta da Shades of Coffee

Hi Dave - this is deeply concerning; as we’ve sent you two replies to your two emails that you’ve sent us. Both were within a few minutes of your initial email (one on Friday 26th and the other on Monday 29th). The second one referring to the first reply, and simply saying “We replied to your query on Friday - did you not see this?”. So we can only assume that either they’re going to a different email addesss to the one you’re checking or they’re ending up in your junk / spam folder… but please check. Concerning the group gaskets - there’s absolutely no issue with any of the Gaggia group gaskets that we sell, but there can be issues in getting them to fully seat within the group - and this is the information that we sent to you in our email replies. Hopefully this helps. If you can’t find any of our email replies then please reach out to us on our webchat and we’ll gladly send you copies of them and give you the full response interactively there.

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Fast delivery, quality products, well identified items. Highly recommended !

12 de janeiro de 2024
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Resposta da Shades of Coffee

Thanks - we really appreciate you taking the time to drop a review on here.

Avaliado com 1 de um total de 5 estrelas

Very bad pre sales support

Very bad pre sales support.
I asked something on the chat just before buying.
After 2 hours my question was still unanswered.
If you cannot respond please remove the chat box.

And of course i did not make the purchase (89€).

Thanks

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Shades of Coffee

Resposta da Shades of Coffee

I’m sorry you perceived our pre-sales support to be poor. Having reviewed the logs from our chat system I can see that our agent was sending replies back to you though you didn’t seem to be receiving them; possibly due to network issues (as you are in Greece and we are in the U.K. then this is always possible); hence the system then sends the messages as email / so you will probably find that you have the responses as emails now.

Avaliado com 5 de um total de 5 estrelas

Supper happy customer

I was so suprised to receive the parts I ordered for my Gaggia classic so quickly. This is the second time i got some parts from Shades Coffee. Both occasions I had excellent service from the.
Sometimes it takes longer time to get things from Australian suppliers.
In short, I am super happy with Shades Coffee

29 de janeiro de 2024
Avaliação não solicitada
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Resposta da Shades of Coffee

and we're super happy with your review - many thanks!

Avaliado com 5 de um total de 5 estrelas

Another happy customer

I ordered multiple items for my Gaggia Classic Pro and could not be happier with my purchase. The process was smooth and the products were exactly what I ordered.

11 de dezembro de 2023
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Resposta da Shades of Coffee

Super review - thanks Jayson!

Avaliado com 5 de um total de 5 estrelas

Great shop

Incredibly quick delivery, great range of products! Product looks and feels great.
I got the bottomless portafilter - fits perfectly into the machine and matches the existing handle. Will probably be using them going forwards to upgrade my coffee machine.

12 de dezembro de 2023
logotipo da Shades of Coffee

Resposta da Shades of Coffee

Incredible review - thanks very much

Avaliado com 5 de um total de 5 estrelas

Extremely good pre sale communication…

Extremely good pre sale communication also great help when I needed it during install.
Excellent customer service

12 de dezembro de 2023
logotipo da Shades of Coffee

Resposta da Shades of Coffee

Our support team are the best - or at least we think so, and so do many of our customers!

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