Shades of Coffee Avaliações 

454
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent purchase arrived really fast Although I would appreciete a detailed guide on how to install, I was stil lable to manage it flawlessly.

Avaliado com 5 de um total de 5 estrelas

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Ver mais

Avaliado com 4 de um total de 5 estrelas

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Ver mais

Detalhes da empresa

  1. Fornecedor de Cafeteiras

Escrito pela empresa

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

454 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(454)

63 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The Bottomless Porta-filter is great

The Bottomless Porta-filter is great - polished finish cast aluminium body with a good quality filter. The wooden handle also has a great finish and is interchangeable with other wooden handles from SOC. And of course it’s great to see the coffee ooze through nice and evenly!

11 de dezembro de 2023
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Resposta da Shades of Coffee

Thanks for your review - though just to point out that we don't sell light-weight aluminium portafilters - ours are either stainless steel (including the one you purchased) or chrome plated brass. Both of these are indeed great, the stainless steel one being particularly robust and a great heat conductor. Hopefully it will give you many years of coffee-making service.

Avaliado com 5 de um total de 5 estrelas

Had an issue with my PID

Had an issue with my PID, with the help and guidance from Adrian, everything is fixed and back in working order.

Thank you for your help and patience, can’t recommend Shades of Coffee enough.

23 de dezembro de 2023
Avaliação não solicitada
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Resposta da Shades of Coffee

Our support will usually get you up and running quickly - thanks for the review Iain

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, wonderful service, easy to follow installation instructions.

11 de dezembro de 2023
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Resposta da Shades of Coffee

Wonderful review - thanks Ed.

Avaliado com 5 de um total de 5 estrelas

Source of improvement

Great website if you have a Gaggia the one to use if for getting a baby 06 even better for the coffee performance.

11 de dezembro de 2023
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Resposta da Shades of Coffee

Thanks very much.

Avaliado com 5 de um total de 5 estrelas

10/10 experience.

Shipping was incredibly fast, quality of items was exceptional, and best of all the instructions you provided automatically with the purchase of the 9 bar spring was so easy to follow. Really great experience.

11 de dezembro de 2023
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Resposta da Shades of Coffee

10/10 review too - well 5/5, but you know what I mean!

Avaliado com 4 de um total de 5 estrelas

Good!

Quick dispatch, well packaged, tidy product that seems to be working well and I’m sure that it will become better and better as I learn to use it more. Considering the amount of modifications needed SoC have domestically a great job getting this kit to fit in the Gaggia case. My only real frustration was fitting - the instructions do have everything you need to know, are step by step and quite well illustrated. I did find them overly and frustratingly conversational and details of whys and wherefores kept distracting. There isn’t an easy ‘Use’ part of the instructions either. It needs are working IMO. But it does contain all the information to fit in the right order so this certainly shouldn’t put anyone off buying the kit!

2 de dezembro de 2023
Avaliação não solicitada
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Resposta da Shades of Coffee

Thanks very much - and thanks for the tips on how we could have achieved 5* from you too!

Avaliado com 5 de um total de 5 estrelas

Extraction timer for gaggia classic, Brill!

The purchase and delivery was super quick, thank you!
The only constructive feedback I have is about the timer, it's lush, brilliant at yining my extraction. But maybe a bit expensive? Plus it has to be at a certain angle to be able to read it, if you see what I mean.
Love your company, and will order items again:)

10 de novembro de 2023
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Resposta da Shades of Coffee

Thanks very much for the 5* review - it’s really appreciated. We just wanted to give you some feedback concerning your pricing comment on the CronoQube timer. We spent a huge amount of money developing this product over a long period of time, mainly so that we could offer Gaggia (and other coffee machine brand) owners a cost effective automatic shot-timer. The only real alternative to our shot timer is a similar product that costs about £90. We can understand why they charge this much for it, as I doubt we’ll ever recoup our development and production costs for the CronoQube - but we really wanted baristas to have some alternative to automatically timing shots at something considerably less than £90. The CronoQube is our answer, and at significantly less that half the price we think we’ve done pretty well! It’s also an LCD screen, due to the low power consumption required for a battery operated device, and due to the way they work these typically have a specific reading angle, with display contrast shifting outside of that. Anyway - just a little background and info that we thought you might appreciate, given the time you took to write your kind review.

Avaliado com 5 de um total de 5 estrelas

I appreciate the helpful communication…

I appreciate the helpful communication and support with choosing the right product. Also quick dispatch and delivery is great.

You can be certain that the products Shades sells are really good quality and work perfectly.

13 de novembro de 2023
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Resposta da Shades of Coffee

Thanks Tom - really appreciate the 5* review too.

Avaliado com 5 de um total de 5 estrelas

Simple and works well

I ordered the PID, over pressure valve and pressure gauge kits. The detailed guidelines are impressive, and you really can't do wrong (pictures, warnings, reminders, etc...) The pressure reduction and temperature control improved my shots. Thank you!

12 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service - incredibly quick to respond the emails. And very fast next day delivery. My go to shop for all my Gaggia Classic needs!

3 de dezembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The website was good and the customer…

The website was good and the customer service was good.
The shipping process was not. Nasty surprise of VAT and customs handling fees.
They say that this is disclosed on the website - but if it is, it isn't obvious.
They really shouldn't offer Euro currency - or shipping - without an EXPLICIT statement that there will be extra charges that the buyer has to acknowledge.

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had questions after purchasing a few…

I had questions after purchasing a few items. I reached to Shades and heard back promptly. The response was detailed and resolved my issue. I purchased a PID, brew head, screen and gaskets. The items fit perfectly and are high quality. I would buy from Shades again.

14 de outubro de 2023

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