Shady RaysAvaliações 

537
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to place an order on their website price changes from one minute to the next. If you click an ad online you get one price and if you go direct to site you get another price and it never matche... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to repla... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Ver mais

Detalhes da empresa

  1. Compras e Moda

Escrito pela empresa

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

537 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 34% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(537)

56 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

These glasses are CHEAP

These glasses are CHEAP! I have one pair that delaminated and one with the brown wood finish where the brown paint peels off. I look after my glasses so it not due to misuse. Buy a better brand. Or spend less. I have some no name ones 2 for $20 that are way better made

14 de outubro de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Tim! I'm so sorry to hear that's happened to your shades. We back our shades 100% and would be more than happy to help you with a craftsmanship replacement. Please reach out to our team at support@shadyrays.com and we would be happy to help!

Avaliado com 5 de um total de 5 estrelas

Good quality good price good service

I think they are very good quality for the price I paid. You can easily spend a lot more for lesser sunglasses. I have a couple of pairs and have twice used the replacement service which is a fantastic service.

12 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst sunglasses I ever bought

Worst sunglasses I ever bought. Ordered three pairs, each as bad as the next. Lenses are beyond cheap with zero scratch resistance. Save yourself the trouble and grab a pair off the rack at the gas station. Buyer beware!

1 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please don't buy from shady rays.

Shady Rays more shady then I thought they even leave fake 5 star reviews to make themselves look good. Even on shady rays website they don't even post the bad reviews when you leave any making it look like they get nothing but 5 stars which fake reviews. That is false advertising!

1 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shady Rays is actually shady business.

I've seen shady rays ads on Instagram a few times and thought I'd give them a try I bought my first pair with a 35% discount this past holiday and my total was still about $47 with a hard case. My package finally came in and it was total disappointment they looked felt cheap and color was supposed to be woodgrain finished it looked like crap I've bought sunglasses at gas stations that were better then this. I summited a return 10 minutes after opening.

9 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality sunglasses for a budget price

These are not $500 glasses, but for the price the quality is very good and the customer service and warranty is great. I received a free replacement after a year when I went in salt water and the lens got a little damage. Free replacement to my door, no shipping fee or anything.

I now have 4 different pairs and all are great

31 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The order came super late and then when…

The order came super late and then when I asked to return, since they did not fit my face frame - they took weeks to respond and then told me it was passed the 30 day return policy. Very SHADY, their name suits them.

18 de agosto de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Camille! We're so sorry for your order taking longer to arrive than expected. We do have a 30 day return window but we are always happy to help out our customers. If you can reply back to that email chain our team would be more that happy to assist with your return!

Avaliado com 3 de um total de 5 estrelas

Colorush lenses

I got the colorush lenses which claim to enhance colours - this is not the case. the lenses just make the world a little more brown. They're well built sunglasses that are comfortable, but the colorush doesn't do what it claims to do at all. I'm very disappointed.

1 de agosto de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Graham! Thanks for that feedback! These lenses are meant to enhance reds and greens with a rosy/amber lens. If these shades aren't quite right we would be happy to help with your return at returns.shadyrays.com and get you into a pair that works better for you!

Avaliado com 3 de um total de 5 estrelas

Lenses seem good but frames are cheap…

Lenses seem good but frames are cheap plastic no better than the $30 noname pair I bought off Amazon. I already had one arm snap a month after receiving them and while I was able to claim a replacement since it was within the two year warranty period, it was hardly ‘free’ as I had to pay a $35AUD processing fee which is probably about as much as it cost the company to make the glasses anyway.

28 de julho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Sorry to hear you had a problem with your frame. Based on your description, it sounds like that may be covered by our limited lifetime craftsmanship warranty. If you'll send a photo of the damaged shades and description of what happened, our team will be happy to help you!

Avaliado com 5 de um total de 5 estrelas

Superior Company, Superior Product, Superior Service

I love everything about my experience with Shady Rays! I have owned many high dollar, boutique sunglasses. I proudly say Shady Rays are superior in: fit, style & design.
I’ve already ordered my second pair of sunglasses and will be doing my prescription frames through them also!!

21 de julho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Thanks so much for your support! You'll love our prescription glasses, and you can choose lens color and frame combinations that aren't available in standard shades!

Avaliado com 1 de um total de 5 estrelas

Thumbs WAY down

Don’t be suckered in by branding and marketing campaigns. These are $10 sunglasses and a $4 case. You can get the same quality product from a sunglasses kiosk at the mall. Save your money.

1 de junho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

We stand behind our product quality 100% - if you're having trouble with your shades, please reach out to our team so we can help get you into a perfect pair.

Avaliado com 1 de um total de 5 estrelas

There website sucks

There website sucks. All they try to do is upsell you on lenses cases etc. try to get the coupon to work and you will become so frustrated you will give up.
Crap site.

23 de julho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hate to hear that you had problems using the site. We do offer some frames with different lens technology for you to choose from and suggest getting the case to help keep your shades protected. We're happy to help with the coupon concern. Please reach out to our team with details on the code you were using and the items you were trying to purchase and we'll get you squared away. You can quickly reach us through text or phone at 213-817-5193.

Avaliado com 1 de um total de 5 estrelas

THIS COMPANY IS SHADY ALRIGHT!

THIS COMPANY IS SHADY ALRIGHT!

At first I was happy for the cost, but when I bought two pair of sun glasses and one was too small for my head. On their website they state your satisfaction is our priority...THEY ARE LYING! The same day I recieved my glasses they emailed me saying I was ineligible for a refund or credit. $60 wasted. DON'T GET SCAMMED! Buy name brand from a trusted source. NOT SHADY RAY'S. SHADY INTEGRITY!

14 de julho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Rudy! So sorry for any confusion here. We do offer completely free returns and exchanges. Some items are ineligible for return such as our Outlet page items and mystery pairs as noted as ineligible or final sale on the item pages. If you have any questions please reach out to our team and we would be happy to assist you!

Avaliado com 5 de um total de 5 estrelas

I love Shady Rays

I love Shady Rays! I bought 2 pair initially and have been using them a lot. I went to a concert recently and forgot a hard case, so at night when we were still dancing I put the pair in my pocket and unfotunately cracked the frame. However, no fear! The replacement process was quick and easy. I don't see every buying another brand again!

9 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

So dissatisfied as ordered three pair…

So dissatisfied as ordered three pair of the sunglasses. On the order email it showed 3 cases at $8.00 each.
That was not on my order. I do not want their cases! Be careful and reread your order before the purchase.

30 de junho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Dee! Our team would be happy to help set up a return for those cases! Or you can head to returns.shadyrays.com to get that set up.

Avaliado com 5 de um total de 5 estrelas

Shady Rays...again and again

When it was time to begin my hike of the Pacific Crest Trail, I knew Shady Rays were the sunglasses I would need. So, I bought a second pair (just in case).

Now, I am about to begin a 17k mile/27k km motorcycle exploration of South America and Shady Rays will be there again. The only question I have is, which style?

4 de julho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Wow! That sounds amazing! Thanks for the kind words. Have a great time on your next adventure!

Avaliado com 1 de um total de 5 estrelas

Product shows delivered 2 days ago and…

Product shows delivered 2 days ago and I still have not received anything
Called customer service and get no answer. Sent multiple emails with no reply

3 de julho de 2023
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey CJ! I'm sorry to hear your shades haven't arrived yet. We have returned all calls that were in our queue if you wouldn't mind sending us a message to support@shadyrays.com or calling us at 213-817-5193 we would be more than happy to help!

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