Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and... Ver mais
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Veja o que dizem as avaliações
Tried to place an order on their website price changes from one minute to the next. If you click an ad online you get one price and if you go direct to site you get another price and it never matche... Ver mais
A empresa respondeu
Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to repla... Ver mais
Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Ver mais
Detalhes da empresa
Escrito pela empresa
High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.
Informações de contato
40 Kingbrook Pkwy, 40067, Simpsonville, Estados Unidos
- 213-817-5193
- team@shadyrays.com
- shadyrays.com
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 34% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Tried to place an order on their…
Tried to place an order on their website price changes from one minute to the next. If you click an ad online you get one price and if you go direct to site you get another price and it never matches when you go to cart to check out theres always more charges!!! Poor customer service also!! Stay away friends!!! They are what they say they are.. Shady!!!!
Ps. Ive since sent two follow emails at their request to try to resolve it and have still gotten no response back!!! SMH pathetic!!!

Resposta da Shady Rays
Thru with Shady Shady Rays
Yea, like I am going to write a review for you. The review will be for the buying public and not be the least complimentary
Have ordered 6 pair over the years for…
Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and without question. Highly recommend!
Response and processing time is awful
Response and processing time is terrible. I reached placed an order a few days ago and added the expedited processing option because I wanted them for a trip that was a week out. 3 days later and they still haven’t processed my sunglasses. I’ve reached out to them multiple times through different inquiries and they haven’t responded to a single one. I want to cancel my order now but i know if I try they wont respond to that either.
Additional note: when placing my order a hidden $14 charge kept appearing in my cart. I discovered it was the hard case that it kept trying to add to my sunglasses. I unselected the option in the cart but when I would go to checkout it would still have the $14 charge but didn’t even show that the case was in my cart. I had to clear my cart multiple times to finally get to checkout without trying to be charged for the hard case… Very scammy

Resposta da Shady Rays
Horrible company - Cheap CRAP
Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to replace the product I had already purchased that arrived at my home broken. Save yourself some time and money and get some cheapos at walmart. They'll be bettwr quality.
Wont honor replacement
Purchased a few pairs years back when they came out. One of the pairs delaminated for no reason I may have worn them 5-8 times and just left them in my car just to have available at all times . Shady rays would not honor the replacement on them they said they are not meant to be kept in the car because of temperature variations. BS excuse I have premium sunglasses and also crappy gas station ones I’ve had in my car for 5* years and nothing ever happened to them.
Stop the BS and Back your product !!!!!!!!
NOT WORTH THE TROUBLE
My husband has blue eyes which means he needs a darker lens which this company apparently doesn't offer. He tried a couple of pairs and the 2nd pair he tried didnt come carefully packaged like the first pair. The exchange pair of glasses were put in a box with no protective case but they managed to throw in some of their logo stickers. If I'm paying over $100 for a pair of glasses they better be in a protective case at the very least. This company doesn't have a # for customer service because they only communicate through texting. I emailed the company to ask a csr some questions but I got an AI response each time. No one gave a shit about this customer. I do not recommend this company or its products. In the end I got my refund but I'll be telling everyone about my experience.
I’ve been very happy with my Shady Rays…
I’ve been very happy with my Shady Rays sunglasses. I had a minor issue with one pair, and their customer service was excellent—they replaced them quickly with no hassle. The sunglasses are comfortable, durable, and fit great. I own several pairs and wear them all the time. Great product backed by outstanding customer support. Highly recommend!
Bad quality lenses. Tried the Huron Frame with the Glacier…
Tried the Huron Frame with the Glacier Polarized lenses. Wow , terrible quality lenses. Looks nice, but the lenses are like $10 gas station, Unsuable due to internal reflections. Surely no AR coating on these. I wouldn't recommend them at all.
Shady Rays Great Product Greater Team Behind it
I recommend Shady Rays not only because of their shades, and prescription glasses but also because of their customer service department. Ive ordered three pairs from them already. The second pair was an error on my part as the PD measurement was wrong and i was told by Shady Rays the order from the first one should have been used, and that my PD measurement never changes. They helped me with my return and after that i reordered a third pair with the right PD measurement.
Their shades are just as nice as a branded one, but what makes this purchase great is the team behind it. They look classy but not cheap in material. Shady Rays will be my go to not only because of their products but because of their team. Kudos to Jessica, Kristine, Clark and Sadie and anyone else i may have left out from my interactions with the team.
Replacement
I ask for a replacement and it was delivered within 3 days!!!!!! Wow, that is great…What a great company👍👍
I put an order in may 28th no product.
I put an order in may 28th. Noticed it had sat in Kentucky for 5 full business days. Then was shown they'd be delivered on the 8th of June. Was not delivered and tracking still shows in Mississippi. Ive sent emails to support no reply. Messaged on Facebook no reply. I would not recommend these guys at all. Stick with Oakley or ray ban. They sent my order incomplete. I had ordered a hard case. Paid for it never received it and they refused to reimburse it or send it. Worst experience ever.

Resposta da Shady Rays
I absolutely love shady rays…
I absolutely love shady rays sunglasses. I’m from Kentucky so they hometowm guys. But went to Piegon forge department soon as I walked in. The worker was a butthole. Very useless I asked a few question didn’t even attempt to answer or help me. I have a big head. Pretty much said they only make one style for a fat head. I will never go back into that store. And if the boys from Kentucky want to keep their name good. They should go down south and clean house
Awesome customer service and I love the…
Awesome customer service and I love the glasses.
Decent glasses. Hard to find delivery or contact info
I’ve ordered before and they are good, mid-level quality sunglasses. Don’t believe the claims of speedy delivery. It won’t happen.
Super happy
Super happy. Dealt with Clark, very quick to respond and has sent a replacement pair, for free. A very good product and ridiculously good customer services.
Bought the sunglasses to walk in
Bought the sunglasses to walk in. ( Talon)
Light weight and no slippage after sweating.
I’ve had them for a year and no problems.
Can’t say that about a leading brand that starts with an O.
Excellent quality
Ordered and received the Cayman glasses with prescription brown lenses. Quality and prescription were spot on. The brown lenses make everything outdoors pop. Especially the golf balls and tennis balls which is what I primarily use them for. Compared to Optery the quality difference is night and day. You pay a little more but the quality of Shady Rays is so much better.
I purchased Shady Rays sunglasses
I purchased Shady Rays sunglasses. I was wearing them in my hat and it started to rain a little. Finished and went inside and the gold flake came off and onto my ball cap. I thought wow this is why they have return policy. Well, so I thought. Sent pics into customer service. shady Rays said it was not a poor craftsmanship issue and would not provide with a new set as they advertise. Crap sunglasses. Don’t buy
Placed and order to try these glass 15…
Placed and order to try these glass 15 days free and either send them back or keep them then they charge you the 15th day. I was charged the 2nd day after ordering. Order status hasn't changed only says order placed and wont allow me to cancel the order SCAMMER
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