I am disgusted with a 15 cent charge for a paper bag. I am equally disgusted with the method with which it sold, you are standing there looking at a bundle of items and asked would you like a bag, I'v... Ver mais
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Veja o que dizem as avaliações
Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Ver mais
I Ordered online on Wednesday night, I had confirmation on Thursday morning. Later in the day I had the delivery details and my order arrived on Friday before 10am. Amazing service
Very helpful lady called Liana in the bra fitting department . Very knowledgeable in this area. Nice and approachable. Very happy with the service .
Detalhes da empresa
Escrito pela empresa
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Informações de contato
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Irlanda
- 057 869 2300
- online@shaws.ie
- shaws.ie
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Items ordered becoming unavailable a week after ordering.
Hi, I placed an order online on 26th November. On 27th, I was informed that 2of the 5 santa duvet sets that I had ordered were not available and remaining items were ready to be packed and sent to me. Fair enough. 5 days later again, I'm informed that the remaining 3 duvet sets are not now available! Today, a week after placing my order, I'm told (again!) that 'it looks like' the remaining items in my order is ready to be packed and sent to me!
I have shopped in your stores for years and this is my first time shopping online with Shaws. It will also be my last.

Resposta da Shaws Department Stores
Very satisfactory experience with my…
Very satisfactory experience with my purchases. Will be doing business with your company again

Resposta da Shaws Department Stores
Lovely shop
Lovely shop well laid out lots of wonderful things to choose very friendly staff. Great bargains.

Resposta da Shaws Department Stores
My experience buying from ye was…excellent
My experience buying from ye was fantastic my boots arrived in a few days well pleased will buy again from ye

Resposta da Shaws Department Stores
Quality price and service great
Great all round. Love de quality of ur clothes . Service is also great. And a bargain is always great 2 get also. Yes I wil certainly shop again with Shaws.

Resposta da Shaws Department Stores
Hard to find jeans to fit hubby as he…
Hard to find jeans to fit hubby as he is 30 30 and likes stretchy dark blue, but shaws had just what he wanted. Thank you
Excellent Customer Services at Shaws…
Excellent Customer Services at Shaws Ireland Online.Hurried my order along,as needed within days.Thanks.Ger.
Long Queues, Poor Staff Management, Poor Customer Service
Its 1pm on Saturday and Shaws put 2 untrained girls on the till. Long queue. My mother has a poor hip and had to stand an wait. all they needed was another person to help. If something was wrong then one of the girls would leave the till. no one to call. When we finally get to the till we request the manager who returns with another girl in hand. So Paul already knew there is a problem with getting customers served efficiently. Customers time is just as important. Wannbe Manager Paul you can do with some serious customer service training, so you can train your staff. Shaws you want to up your game for Christmas.

Resposta da Shaws Department Stores
Fantastic Customer Service: Damaged Duvet Redress
I recently purchased a duvet set from the Shaws online store. Unfortunately when I arrived it had a significant tear.
Within 2 hours after emailing regarding the damaged item, I got a polite apology and told the matter would be handled.
Wouldn't you know, the next working day as brand new duvet arrived in the post. I was thrilled, excellent customer care. Down 1 star due to it being damaged in the first place.
Being honest, I didn't know what redress I was expecting but I definitely recieved the best.
Side note: the duvet is gorgeous highly recommend.

Resposta da Shaws Department Stores
Excellent customer SERVICE
I was browsing in Shaws Tralee week ago, spotted shoes that I liked. Asking Margaret for my size, she didn't have but offered to phone other stores. I could see Margaret was busy but she insisted on trying to get my size. Collected my very comfortable shoes today. 10 out 10 Margaret WELL DONE 👏. HAPPY CUSTOMER

Resposta da Shaws Department Stores
Prompt delivery
Great to shop with, excellent service and prompt delivery. Always a great selection to choose from.

Resposta da Shaws Department Stores
Great online experience
Don't have a Shaws store nearby so I have shopped online. Their website is easy to navigate and the delivery is super quick! Never any issues and I would definitely recommend. Some good deals available too!

Resposta da Shaws Department Stores
Amazing quality and fantastic customer…
Amazing quality and fantastic customer service team!

Resposta da Shaws Department Stores
I ordered a Beautiful Clam shell light…
I ordered a Beautiful Clam shell light from Shaws Department store and unfortunately when it got here the top part of the shell wouldn't fit down into the clasp, plus we couldn't get the bottom off it it to insert batteries it was so dissapointing. But I contacted Shaws and they immediately sent me a replacement light and it is absolutely gorgeous. So I would rate them a ten for being so helpful and getting the resend sorted quickly 🙂

Resposta da Shaws Department Stores
Great customer service and no hassle…
Great customer service and no hassle returns

Resposta da Shaws Department Stores
Got my shoes in good time at a great…
Got my shoes in good time at a great price.Im very pleased with them.Im very happy with my Shaws experience

Resposta da Shaws Department Stores
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