Shelbourne Motors Avaliações 

I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had no experience of automatic cars. Frank Hughes was my sales person who immediately put me at ease making the whole test drive experience a breeze. He explained everything to me, keeping me focused and relaxed during the test and I really enjoyed driving the car. His support throughout the whole process of purchasing the new car was excellent, answering all my questions with knowledge, patience and good humour, nothing was a bother to him. Frank is a great asset to Shelbourne Motors, Portadown. Thank you Frank.

Bought a Kia Approved from Kia in Newry Viewed the car online had a call from David and arranged a test drive David was very knowledgeable and as it was my first EV he explained all the difference from a petrol car He gave me a good price for my car in a trade in but the big advantage was the 7 year warranty on the used Kia David made the the process with all the paper work stress free and went above and beyond it felt much more pleasant dealing with David than past experience with previous Dealers Thanks again David PS love the new car

My journey with Shelbourne Newry lasted 10 months and it was terrible glad to see the back of them take my advise stay away.

Delighted with my new car (Skoda Superb Estate)

I can honestly say that our family are overwhelmed by the collective professionalism of Shelbourne Motors as we have navigated the purchase of two cars for our family.

Mr Gary Connolly ( Sale Manager) and Mr Rory Hickland ( Sales Executive) have delivered exceptional customer experiences and fabulous cars and we are very grateful.
We indebted to all of the team, especially Gary and Rory for their care and attention over the last couple of years!

Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant importing the vehicle and getting it VRT'ed and David found out this information quickly for us. It also meant travelling to collect the car and this was easily discussed with David as a delay from our end pushed out the collection date. Helpful all the way through and answered any questions put to them. Would recommend purchasing from here.

A big thank you to David O'Callagan in assisting on my purchase of a Dacia car from Shelbourne motors in Portadown.
He was very professional and helpful at all stages of my purchase.Answering all questions with patience and in providing all the paperwork I needed for my purchase .

⭐⭐⭐⭐⭐ Absolute Perfection from Start to Finish! I cannot recommend Shelbourne Motors highly enough! We recently bought a car from them, and the entire experience was flawless. The car itself is absolutely incredible, but what truly blew us away was the next-level customer care. A massive, heartfelt thank you goes to Kyle, our salesman. I can honestly say this was the best car-buying experience I have ever had. Kyle was professional, incredibly knowledgeable, and attentive and made the whole process completely stress-free. He went above and beyond to make sure we were completely happy. A special mention must also go to Kyle’s boss, David. It’s clear that great service starts from the top—David is a standout leader who runs a fantastic team and ensures every customer feels valued. If you are looking for a brilliant vehicle and unmatched customer service, look no further than Shelbourne Motors. Ask for Kyle—you won't regret it!

Just bought a second hand car from David , absolute gentleman with great knowledge of vehicles. Support from David and Gary has made buying a vehicle a pleasure. 100% would recommend using Shelbourne Motors Newry again . Thanks

Gary McGuigan was most professional and helpful and we are very pleased with our new car.
Gary guided us through all the necessary documentation which we greatly appreciated.
We would be happy to use Shelbourne Motors again in the future.

I recently bought an audi q2 LMZ8358 on the 25th August paid cash £21695 I have written them an email but got no reply so I am on here to moan is about the car presentation I probably am a bit more fussy than most but anyhow I went out on the Saturday before and asked could you make sure the wheels were cleaned of caked on brake dust and the engine bay cleaned but was told you only get a £20 wash and no one had asked for that before I also asked for a health check report but on picking the car up I got none of my requests so I said nothing took the car home and spent 4 hours myself cleaning the wheels and engine bay the car is for my wife we are both in our 70s and I thought an award winning dealership would have prepared a car a lot better I have some good before and after photos of the car but now I have the car clean I am very happy with my purchase

Dealt with Alex at Auto Select Portadown, very helpful throughout the whole process. I was dreading going to a dealership, but Alex made this very easy. Drove the car home on the day I first viewed it, Alex set my sat nav, paired my phone and took the hassle out of it. Many thanks

Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outside warranty , absolutely no customercare. Agree with other reviews just want your money at thd point of sales and then do not care. Left for 5 weeks without a car still paying finance on and the cost of a hire care. AVOID, AVOID, AVOID

don't usually leave reviews, but I felt I should share my experience because my visit to the Newry Showroom didn't match the first impression the dealership gave. The building is lovely, modern and clean, and it gave me confidence that I'd have a good experience.

Unfortunately, one member of staff completely changed that impression.

The salesman who dealt with me just didn't come across as someone who took much pride in his appearance. He looked quite scruffy and unkempt, and his jacket appeared to have what looked like food stains on it. I know appearances aren't everything, but when you're meeting customers every day and representing a dealership, I think presentation does matter.

To be fair, he wasn't rude, but I left feeling like he just wasn't that interested in dealing with me. The conversation felt flat, there wasn't much enthusiasm, and I never really got the feeling that he wanted my business. It almost felt like I was interrupting him rather than walking in as a potential customer.

There was also another member of staff who appeared to be occupied with her phone throughout my visit. There may well have been a perfectly valid reason for it, but from where I was standing, it didn't create the most welcoming or professional impression.

It's a shame because I actually liked the dealership itself. My issue isn't with the business, it's with the impression a couple of staff members gave me on the day. One interaction is all it takes to make someone decide whether they want to spend their money somewhere, and unfortunately, I left feeling I'd be better off looking elsewhere.

I don't want to name and shame anyone, as that's not my intention. I'm simply sharing my experience in the hope that it's taken on board. Gareth

I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it.
Frank has been fantastic and has responded immediately to my concerns and lack of familiarity with this beautiful car.
I am humbled and so very grateful for Frank's patience with my lack of understanding of a hybrid.
No doubt, I will have further queries but I know Frank has the patience of a saint and will be there and available to take my call.
Thank you Shelborne Motors of Portadown!

a total disgrace stay away from them, they responded to this the same day talk is cheap the initial complaint was on 6/6/26/,they responded the same day with written comment but then no progress talk is cheap, i was overcharges on the purchase and they lied about the settlement figure and they said because i paid cash there is no extras stay away unless you are a fool .If this is not true take me to court as you will be in there quite soon

Just bought our first EV from Shelbourne motors Newry.
Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6.

The whole process was smooth and hassle free from start to finish and Rory was a pleasure to deal with.

Arrived at shelbourne motors portadown and received a very warm and friendly welcome from kyle which set us at ease he was able to answer all our questions and went out of his road to help us we got a fantastic deal and i am very happy with my purchase i would recommend shelbourne motors to anyone and let them know that kyle is a great asset

£3062 to replace my elderly parents clutch on a Nissan Qashqai which was bought from them 1.5 years earlier!!! Despicable 😡🤬😠. Avoid!!!!!

SEE BOTTOM OF MY STATEMENT FOR A RELY TO SHELBOURNES REPLY:

I purchased a brand-new Nissan three years ago, and it has only done 22,000 miles. Recently, the clutch failed unexpectedly. The dealership quoted me over £2,000 to replace it. When I asked them to inspect the car for a potential manufacturing fault, I was told it would cost around £160 per hour and could take up to 8 hours.
The dealership, Shelbourne Motors, asked if they looked at the car would I removed negative reviews I had posted about their service. So they toke the car to the dealership and This is when they quoted £2000+ for the repair
They also claimed the flywheel needed replacing, despite there being no evidence of any —this felt like an attempt to inflate the repair cost unnecessarily.They only toke the car and parked it at the dealership and wouldnt look at it until I agreed to pay £160 a hour for a minimum of 8hours. So they only used RAC to recover it so I would remove the reviews this felt like another unhanded scheme to get what they want and to deliver nothing.

I later had the car inspected by an independent mechanic, who confirmed that the clutch itself was in good condition. Instead, the clutch plate had bent out of shape due to poor installation. The car had been fully serviced by Nissan just two months prior to this incident.
The most serious issue occurred when my wife was driving with our two children. While stopped at a red light, the clutch plate jammed, forcing the car into gear and pulling it forward into oncoming traffic. She managed to switch off the engine just in time to avoid a collision. This was an extremely dangerous situation and could have resulted in a serious accident.
As a result, my daughter is now afraid to get back into the car.
After raising the issue with Nissan UK, we were offered a £300 voucher to be used only with Nissan. This would not even cover the cost of parts, let alone labour, and does not reflect the seriousness of what happened.
In my opinion, the Nissan Qashqai raises serious safety concerns and should be properly investigated. This experience has been extremely distressing for my family, and our dealings with both Nissan and their approved dealer have been very disappointing.
We are now left in a position where we feel we have to sell the car because our family no longer feels safe in it.
Overall, this has been a deeply frustrating and concerning experience. I would strongly urge others to be cautious.

MY REPlY:
Thank you for your response. However, I do not accept that the expiry of the manufacturer’s warranty removes your responsibility in this matter.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. A major component such as a clutch should not fail at just 22,000 miles, particularly when the vehicle has been fully serviced in line with manufacturer requirements.
Furthermore, an independent mechanic has confirmed that the issue was not general wear and tear, but a bent clutch plate caused by poor installation. This strongly indicates a pre-existing fault or negligent workmanship , for which liability still applies under UK law regardless of warranty status.
Most importantly, this fault created a serious safety risk. My wife and children were put in danger when the vehicle was forced into motion at a standstill. This goes far beyond a routine repair issue and raises significant concerns about vehicle safety and duty of care.
The £300 goodwill gesture offered by Nissan UK only to be used in Nissan. does not reflect the severity of the situation, nor the financial and emotional impact on my family.

Dont even get me started on the curiosity car that was promised and never arrived. 2 weeks no vehicle.

As a returning customer, I knew I would be in good hands and again Gareth didn't let me down.
Excellent sales service from an experienced and courteous sales associate . Great refurbished showroom and display of vehicles added to a pleasurable experience.
Would recommend to anyone.