Shelbourne Motors Avaliações 

Would we buy a vehicle from Shelbourne, NO never again!!!!

On behalf of myself and Paul I wish to sincerely THANK YOU Megan and your colleagues for the outstanding customer service, advice, knowledge, professionalism experience throughout the entire rental process with the mini van. We are truly appreciative and immensely grateful to you for providing a wonderful service which we completely and highly recommend. Sending our best wishes now and always.

Problem after problem with my vehicle, of which they seem very reluctant to fix.

Have requested a call back from the service manager now on 2 occasions, once after a courtesy call from someone at portadown depot, and another by email. Not had one call back.

There is currently 6 issues outstanding with my vehicle, some dating back over 12 months, and every time I ask about an update from service department, I'm told it's a live case with renault, or the wrong parts have arrived, that's right, someone ordered the same wrong part 3 times now!

1 of the issues is the alarm randomly activating through the night and at different times during the day, again, just a live case with renault, nothing we can do.

I genuinely think there waiting for the warranty to expire before actioning any work.

Every part of this review is fact and all communications have been done via email, to have a back up, and I'm sure after this review is left then I might just get the call back I've been waiting on.

3 weeks ago, I took the van in as I received it back with a terrible knocking noise after having a gearbox replacement, which was another disaster as they originally told me it was fixed by changing gearstick cables, and was exactly the same the moment i took it for a test drive. Was told I'll be contacted with a date in the next few days about getting the repair done, yep, you guessed it, 3 weeks and emails later, I'm still waiting.

Just bought a new Sportage with shelbourne dealt with David Dougherty, amazing service, he was really easy to deal with attentive and treated us brilliantly, always available to help with any enquiry and great sense of humor when we haggled, fair play well def be back when the time is right again, well done David

Avoid this company.
Purchased a new car and was sold a service plan which was to cover the car for 3 years. First service completed without any issues and the second service is where the issues have arisen. I relocated to England and at the time of purchase was told I could use any garage.
The car serviced intervals are set at 18,000 miles or year and this is from Dacia. So second year I was just over 30,000 miles but they refused to complete the service as I was "over the mileage set for the service agreement, which was 30,000 apparently"
I took the PCP out with the garage and the mileage limit was set by them at 12,000 per year, so how was I ever going to get 3 years servicing included if it was 10,000 miles a year....and why would I service it 8,000 miles before the manufacturer recommended intervals?!

I was mis sold this policy and the garage are refusing to do anything about it. I've since referred my claim to the Motor Trades Ombudsman who are now dealing with. A lot of hassle and faff, don't get any extras from this con merchant garage. They are deceitful and will lie to get the sale, once you're signed they aren't interested in aftercare!

****Update - Thanks for the reply Shelbourne Motors, but you still are ignoring and not referring to the fact you sold me a policy that I would never be able to avail, even if I was in my agreed 12,000 miles a year, the policy was not fit for purpose and why would I service the car at 10,000 miles when Dacia recommend 18,000. I look forward to hearing the response from the Ombudsman, maybe they will be able to do basic maths and realise 12,000 x 3 doesn't equal 30,000.

Bought a Nissan Juke. Highly recommend Shelbourne and David he went above and beyond to insure we were happy with the car. Which I am very happy. Couldn’t recommend enough .

We bought a used Kia EV recently from Shelbourne motors in Newry. David and Gary in sales were very pleasant, patient and informative. We felt unhurried and took some time to make a decision on the purchase of our first EV and recommend them to anyone seeking a new or quality used vehicle.

Brand new @renault_uk Master van purchased from @ShelbourneMotor June 2020 -I noticed a fault with the paintwork bubbling on bonnet before leaving the showroom
-July 2020 the bonnet was resprayed.
-multiple other areas effected -multiple complaints, no help
-offered £3100 towards a respray but they can't find anyone to do the work
-I was told to get my own quotations which are between £9-11k
-told I will have to pay the difference
-4 other guys I know who bought from the same dealer got resprays, yet I'm still trying to get this matter sorted September 2024.

Just bought a new car from the Newry branch and the customer service was excellent, David helped me choose the right car for me and I'm over the moon with my choice.

I just bought my fifth car from David Bridges, Newry branch. As on all previous occasions this was a very friendly, hassle free and simple transaction. I told David what I would like and he was only too willing to make it happen. Thanks also are due to Michael, Renault sales manager, who gave me a much better price for my trade in than any of the main Belfast garages. Thanks David, you're a credit to Shelbourne, and Wexford, of course.LOL. All the best, Victor.

Dealt with David. Really accommodating. Seamless door to door service. Great communication. Would definately recommend.

Excellent communication from Josh and an first class service from picking up vehicle from airport to dropping off. Very competitive price and deposit returned with no problem. Much better than the big companies and no issues at all.

Excellent service and great value. Thanks guys for making this a painless experience. And to get the car delivered for free was a great help. The car was truly like new. And Rory and Seán were great to deal with.

Giving 1 star because I can’t go lower. Worst service ever. Bought a car in October 23 and to date July 24 the car has cost us £1000 in repairs and when we contacted shelboutne motors we were told they would get back to us - which never happened. On the last repair we were told diagnostics weren’t covered in the warranty and surprise neither was the repair.
Then when we wanted to trade the car in as we didn’t trust the car we were told it had devalued by £3000 and we were told this was normal and guess what the car is now on sale again! The ombudsman suggested meditation but all we received was a hard sales tactic. Horrible horrible company to deal with avoid shelbourne motors Newry at all costs.

I bought a used van recently from Renault Newry. Very satisfied with the service. The staff is very helpful, especially David Bridges was very helpful and patient, always willing to answer my questions providing all the information I needed. The process of transaction and delivery was very smooth. Would recommend

Car went in to try and fix a radio fault, at the same time they done a recall on the injection computer. Since this recall was done the car is driving badly and very unresponsive but they just say it's not the recalls fault and It can't be it that is the problem. Must be a coincidence, With no solution give or any path to try and find a solution the customer care is so bad it would put me off ever buying a renault again. Advice would be to stay away.

Great service in finding new car. Lovely friendly staff and made to feel at ease. Made process of purchasing car a lot easier

I booked and paid a deposit for a 16 seater minibus on 19th December. I messaged your company on 24th April to check size for baggage. I was advised on30th April there was a mix up with bookings. At this time I spoke to Gavin ,the manager, who offered us 2 minibuses as an alternative. I had a group of 10 golfers and all the golf equipment coming over from England. I asked could the booking after ours not be cancelled in order to honour our booking. I was informed that this was booked for a family. I again advised that my booking was for 10 golfers who had paid in excess of £2500 for their visit . After a considerable time and effort in my part I was able to make other arrangements to facilitate my party.
I requested that my deposit be refunded . I was informed that it would be in my account within 5 days depending on my bank. I received no apology or offer of any compensation. To say that I am disappointed in the service provided would be an understatement at best. I have to also add that Megan was a great help.

Avoid Shellbourne motors Newry at all costs!! Sold us a car with no warranty! Claimed the car came with a full service history and warranty. Won't stand over it. No help what so ever!!

Aftercare is excellent. I had a problem with the exhaust in my 2014 Nissan Pulsar. This item isn't covered by warranty as it is a consumable item however Shelbourne fixed the problem as goodwill (got the car in Feb 24). Full credit to Shelbourne Nissan Portadown and I will be back and would recommend to anyone.