I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had... Ver mais
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Veja o que dizem as avaliações
Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant impor... Ver mais
A empresa respondeu
Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... Ver mais
A empresa respondeu
Just bought a second hand car from David , absolute gentleman with great knowledge of vehicles. Support from David and Gary has made buying a vehicle a pleasure. 100% would recommend using Shelbourne... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- também em
- Concessionária da Renault
- Concessionária Nissan
- Concessionária Toyota
- Locadora de Carros
- Revendedora de carros usados
Informação fornecida por fontes externas variadas
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Informações de contato
334 Tandragee Road, BT32 3RB, Portadown, Reino Unido
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3,8
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ross was an amazing help when deciding…
Ross was an amazing help when deciding to change my vehicle. He was a wealth of knowledge & very courteous. After the purchase he doesn’t forget you either & checks that everything is up to standard on several occasions. Many thanks for such a seamless process & for the guidance & help provided to allow me to change my vehicle. I would highly recommend Shelbourne Motors to everyone
21 de dezembro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Hello Roberta, thank you very much for taking the time to leave us 5 star rating. We really appreciate your feedback and will be sure to pass this onto Ross. We look forward to seeing you again soon.
Una in service dept newry went out of…
Una in service dept newry went out of her way to help,an example to other franchise dealers of how it should be done ,very professional and knowledgeable ,an asset to any business
13 de dezembro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear John
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
I would highly recommend shelbourne motors
I would highly recommend shelbourne motors, extremely helpful at supporting me to get a commercial vehicle for the business. The service from start to handover was first class.
9 de dezembro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Neil
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Wonderful Service from Mark
Myself and my Husband got a new car last week from Shelbourne Motors and we would like to commend Mark on his excellent service and say thank you for looking after us so well and making the process very simple
Elizabeth and Peter Burns
Banbridge
24 de novembro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Peter
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Mark & the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
Best Regards,
Customer Service Team
Shelbourne Motors.com
Dacia Sandero
Many thanks to Mark for his expertise and patience in guiding us through the purchase of our new DACIA Sandero. His knowledge and excellent customer care is an undoubted asset to Shelbourne Motors, Portadown.
24 de novembro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Hello, thank you for the fantastic feedback. We will make sure and pass this on to Mark and the team. Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Great service!
Great service! Many many thanks to Brendan for his patience, help and friendly atmosphere on the way to our dream car. We will recommend the Shelbourne Motors to everyone and we’ll definitely use the services in the future.
28 de outubro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Sebastian
It’s a pleasure to read such a fantastic review about our Kia dealership. We will make sure and pass this on to Brendan and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Perfect service 100% customer service
Fantastic service Kyle sales person was great found me a lovely dacia logan and a good price the after sales team are brilliant couldn't do anymore to help fantastic service from start to finish I will be back when I need a new car
26 de outubro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Chris
It’s a pleasure to read such a fantastic review about our Dacia dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Rented a van recently (10/10/20) from…
Rented a van recently (10/10/20) from Megan at Sherbourne Motors, Newry. 100% top class customer service and a pleasure to deal with. We had some hiccups at our end and Megan swiftly helped out making the whole experience easy and hassle free. Would recommend highly. Will definitely return.
10 de outubro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Robert
It’s a pleasure to read such a fantastic review about our Rental division. We will make sure and pass this on to Megan & the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
Best Regards,
Customer Service Team
Shelbourne Motors.com
BAD EXPERIENCE AND REGRETFUL DEALINGS WITH SHELBOURNE MOTORS BELFAST
I contacted Shelbourne motors to buy a car from London. a Mercedes C class. I was fraudulently sent an email with Registration number by email and a video that they covered up their trick and when the car arrived London I saw a different plate number. Also I was told the car has two keys only for the car to arrive with only one key. The contact person kept lying to me that the second key will be posted to me until he finally confessed they had just one key and sent me to Mercedes garage to get a second key and they refused to make payment for the second keys till date and now I am stuck with just one key without a spare key . Now it even gets worse, the car hs several problems on the joints. the joints are shaking and making noise and it will cost me a lot of money to get it fixed with new ones. also when the vehicle arrived the same day it failed MOT. I spent over £350 fixing the front right leg to pass MOT. documents and evidence are available. I have spent the past few months chasing them for my spare key and also to fix the noise in the car to no avail. I have being extremely depressed by their actions and the way I was completely misled into taking a faulty car by Shelboiurne motors because I was not in Belfast to carry out physical inspection of the car.
12 de maio de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Mr Garrick,
As a family business with almost 50 years’ experience in customer service we work extremely hard to exceed our customer expectations each time. We are sorry that you feel this hasn’t been reflected during the purchase of your car with us.
We have investigated your points internally and value the opportunity to offer a public response.
We strongly refute your claim that we fraudulently sent you a video or used any tricks. We can confirm the video tour of the vehicle is the vehicle that was delivered to you in April 2022. Any change of vehicle registration number would have been confirmed with you at time of sale.
With regards to your request for a spare key. This request was dealt with by the team and the spare key was paid for directly to your local Mercedes garage. We are aware that you have not yet been to the garage to have your key programmed so we recommend you do this at your earliest convenience.
All of our used vehicles are subject to rigorous inspection by our highly trained technicians. We have been able to show you the full report that clarifies the condition of the vehicle brake discs & pads before delivery.
We do however believe that on this occasion we provided you with all the information you needed in a timely manner.
Please don’t hesitate to get in touch with us should you require any further information.
Best regards,
Customer Service Team
Shelbourne Motors
Shelbourne delivers! Pre and post purchase.
Michelle was great and the management team sorted all requests promptly and without hesitation. Would definitely purchase from here again and their servicing team are very thorough....
24 de janeiro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Barry
It’s a pleasure to read such a fantastic review about our Kia team. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service ...collection in dublin…
Great service ...collection in dublin airport . Got shuttle bus to carpark next to m50 and everything was ready. Collected key and away we go . Returned car and got shuttle to airport great service
1 de setembro de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Shane
It’s a pleasure to read such a fantastic review about our Rental service. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Knowledgeable salesman!
My husband and I recently ordered our new motability vehicle with David in Shelbourne Motors Newry and we could not be happier with the service from start to finish! There were a few issues regarding availability and delayed delivery of the car we selected but David always kept us up to date with the facts and was very professional. The process was made very easy for us and on the day we collected our new car, David was so prepared & knowledgeable about all the processes that needed to be completed, as well as helping us to set up all the tech in the car for easy use. We are delighted with our new car and highly recommend asking for David if you are going down the motability route. Thanks for everything David!
27 de agosto de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Natalia
It’s a pleasure to read such a fantastic review about our Newry dealership. We will make sure and pass this on to David and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
A Positive Experience with Shelbourne Motors
Recently purchased an SUV from Shelbourne Motors where everything was excellent, from first point of contact to sale and an after sale. Ross, the sales executive, was exceptional the whole way through and he tended to every query and made sure emails were sent and telephone calls made as promised. For a used SUV, it was like brand new even though there was a slight issue with the vehicle after we received it, Ross got on to it and had it resolved immediately. I would highly recommend Ross and Shelbourne Motors for anyone thinking of buying a vehicle there for the first time (just like me) and I will definitely be buying my next vehicle there in the future. Overall, a very positive experience!
29 de agosto de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Customer,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto Ross and the team.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great Attitude and help 👏
Although I didn’t purchased a car from Shelbourne motors in Newry. I can honestly say that the customer service from them was excellent. Ross, one of the salesman went out of his way to get me a video of a potential car and his attitude and communication were both excellent. Thank you again
18 de julho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Paul
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Fantastic customer service from start to finish
I rarely leave a review but feel compelled to on this occasion so that I can highlight the truly outstanding customer service I received from David at Shelbourne Motors Renault in respect of the purchase of my Alpine A110. From answering the multitude of questions I had about the car and taking time to facilitate several test drives, through to arranging competitive finance and conducting vehicle hand-over, the attentive and friendly service provided by David was second to none. As a direct result, I have no hesitation in recommending Shelbourne Motors Renault.
8 de julho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear George
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to David and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent customer service
Thanks to Jodie and the team at Shelbourne Vehicle Rental. The whole rental process from the initial quote to return of our deposit was efficient and hassle free. This was our first rental with Shelbourne and based on the excellent customer service, it won’t be our last. While many of the multinational car rental companies are taking advantage of returning emigrants and charging astronomical prices, Shelbourne’s competitive rates are very admirable.
Happy to highly recommend Shelbourne Vehicle Rental.
4 de julho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Brian
It’s a pleasure to read such a fantastic review about our Rental department. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Big Thank You
Travelled over from England on business and had an issue with my car battery. Had lots of meetings planned and was thinking it would be a wasted journey...but Shelbourne Motors came to the rescue!
Excellent service and can't thank them enough for fitting me in at such short notice. Thank you.
Great coffee as well!
25 de junho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Hello Dave, it’s a pleasure to read such a fantastic review about our dealership. Thank you very much for the positive feedback.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Service above and beyond
I was up with my Kia Sportage and Una was looking after me, she was absolutely excellent and went above and beyond with the service provided and look forward to doing business with shelbourne and Una again
14 de junho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Aideen
It’s a pleasure to read such a fantastic review about our Kia Newry dealership. We will make sure and pass this on to Una and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great Experience at Shelbourne
Just purchased a vehicle from Lee in Toyota Shelbourne. He is definitely the best ever car salesman. Want to thank him, George and Michael from the Newry site for making our experience so easy. Would recommend Shelbourne to anyone looking for a new or used vehicle for pricing and staff.
8 de junho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Mr Adams,
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Do not use their rental service
Do not use their rental service. I reserved a car a month before I needed it, got a formal price quote for the 17 days I needed it. I accepted the quote and was told that closer to the time I was flying into Dublin, they would contact me with the make and model of the car and collect a deposit.
Several days before not one contacted me so I emailed their agent. No response. 1 day out, I contacted customer service and finally got a response that they had run out of cars. They never contacted me about this.
I had to scramble and make other arrangements at the last minute. Stay away from these people if you want to be sure of a secure rental!
6 de junho de 2022
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear John,
Thank you for taking the time to provide feedback on your recent experience with us. We are truly sorry that we were not able to allocate a vehicle for your requested dates. Confirmation of booking was not provided on this occasion. Please be assured that we offer hundreds of customers available vehicles on a weekly basis throughout the island of Ireland and we would really value the opportunity to assist you during your next visit. If you do decide to use us again in the future please reach out to our customer service team on crm@shelbournemotors.com
Once again please accept our apologies for any inconvenience caused.
Best Regards,
Customer Service Team
Shelbourne Motors.com
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