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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

As part of a running group, we partnered with Shoely on an event. The rep did the scan for us and a shoe expert provided a list of recommended shoes based on questions asked by the in-person rep. Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The guidance video was a game-changer for me. The science behind why certain running shoes were suggested changed me from being loyal to one brand and now loyal to what my feet need. I've told everyon... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had the 3D scan done at the San Francisco marathon expo. It took a few minutes. Video analysis and recommendations came two weeks later. I just received my order. The shoes with the custom cushion f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been having pain in my feet that is difficult to describe.I ordered the sneakers Shoely suggested, but was disappointed my foot pain continued. August and I emailed back and forth, he suggested... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

Shoely is your personalized online shoe store, using the power of 3D technology to deliver insanely comfortable shoes for running, walking, working, hiking and any other way you move.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

161 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Nice service!

Overall experience was great! Getting personal recommendations made it easy to choose from the hundreds of options out there. So far the recommendations are working out really well.

10 de agosto de 2024
logotipo da Shoely

Resposta da Shoely

Thanks for the review, RD! Glad we could help 😀

Avaliado com 3 de um total de 5 estrelas

Fit well

Fit well, but very thin.

13 de agosto de 2024
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Resposta da Shoely

Thanks for the review, Jim! 🙏 We make our custom insoles to be around the same thickness as the factory insoles that came in shoes in order to not cause any issues with how the shoe fits in the upper. We definitely take your feedback into mind and research whether some thicker options would make sense, especially for certain types of shoes.

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience. August is always there to answer your questions quickly. Recommended to my family and friends as well

27 de agosto de 2024
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Resposta da Shoely

Thanks so much, Chaitanya! Always our pleasure to help! 🙏

Avaliado com 5 de um total de 5 estrelas

Great customer service

While treating a mild case of plantar fasciitis, I was advised to buy insoles. I tried several off-the-shelf brands, all with no success and having the same problem: Apparently my arch is quite forward on my foot (given my shoe size), so all the supportive insoles were actually making my problem worse by the arch support rising up and hitting me in the heel. I even tried buying larger sized insoles, but apparently they don't actually move the arch support forward much, just add a bunch of length for the front/toe area -- not helpful for me.
My first attempt with Shoely yielded similar results, BUT when I contacted them (out of desperation), they were super supportive -- we worked through the issue and I now have, for the first time, insoles that actually fit my feet. I've worn them for several days so far and am pleased with the results.
As others have stated, the process to scan your feet is pretty simple with your iphone once you get the hang of it, and it's fun to see the results of the scan. This is a great use of 3D scanning technology.
I highly recommend Shoely.

16 de setembro de 2024
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Resposta da Shoely

Thanks so much for sharing, Mary Beth! We're absolutely honored to support you 🙏

Avaliado com 4 de um total de 5 estrelas

Customer service is great

Customer service is great! However, it is difficult to search for shoes on the website. It would be nice for it to categorize it even further. For example, clicking on "casual" gives me a 10+ pages of shoes but I'm not familiar with all the brands so I'm clicking through each page to see what shoes are offered on the website.

27 de julho de 2024
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Resposta da Shoely

Thanks so much for the feedback! We're always working to improve our overall shoe-buying experience and rest assured this is an area we'll continue to focus on. 👍

Avaliado com 3 de um total de 5 estrelas

Did not get the insoles

Did not get the insoles. Picture of shoes was not accurate. It look like te tile but ended up being nylon (plastic)

6 de julho de 2024
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Resposta da Shoely

Thanks for your review, Sylvia. Sounds like there is some confusion here...I will reach out to you directly via email to help it get resolved.

Avaliado com 2 de um total de 5 estrelas

Good process and product, but…

I thought the process and the quality of their product was good, but the orthotics killed me, so I couldn’t use them. I think they could be good for some people, but they didn’t work for me.

10 de agosto de 2024
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Resposta da Shoely

Thanks for your review Charlie and sorry to hear about your experience. Count on us to reach out to you directly to see how we can help further.

Avaliado com 5 de um total de 5 estrelas

Easy as always

Easy as always. August and Shoely team are just the best.

2 de agosto de 2024
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Resposta da Shoely

Always a pleasure to help, Justin! 🙏

Avaliado com 5 de um total de 5 estrelas

Custom Insoles are great

Met the Shoely pros at the expo for teh New York City Marathon. The custom insoles feel so great! The first time I have ever felt like shoes were made for me, because they were!

4 de novembro de 2023
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Resposta da Shoely

Thanks so much, Sara! Honored to support you 🙏

Avaliado com 5 de um total de 5 estrelas

Shoely inserts

Shoely really helped with my shoe inserts. Very comfortable and foot pain feels a lot better.

15 de julho de 2024
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Resposta da Shoely

Honored to support you, George! 🙏

Avaliado com 5 de um total de 5 estrelas

Floating on a roomy cloud. Game changer.

I was gifted a Shoely fitting at the LA Marathon Expo. I ran the marathon with my old shoes. When I got the new pair with Shoely insoles. It was like day and night. It took a few days to adjust to the new fit and wider shoe size I walked around for a few days to adjust. But when I stepped on the road it was like floating ON CLOUDS! Such a game-changer. Now I have the confidence to run farther with these insoles. Great customer service and shoe recommendations.

26 de junho de 2024
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Resposta da Shoely

SO honored to be part of your journey, Elsa! 🙏

Avaliado com 3 de um total de 5 estrelas

I ordered 2 pairs of shoes with two…

I ordered 2 pairs of shoes with two pairs of insoles. One pair is perfect, as usual. The second pair was very uncomfortable. I just thought they needed a “breaking in period”. When I got back that first day, my right foot was throbbing. I looked inside the shoe and the insole was doubled over itself at the toes. I straightened it out, but the right shoe continues to cause pain. I was on a trip and those were the only shoes I brought with me, so I endured that pain for 10 days. I’m not sure if the right shoe has a flaw, but I’d be interested in exchanging them.

10 de julho de 2024
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Resposta da Shoely

Thanks for letting us know, Donna, and so sorry to hear about this issue. I will reach out to you directly to ensure it gets resolved.

Avaliado com 5 de um total de 5 estrelas

Single Best Running Investment I’ve Made

Shoely is the single best investment I made with my running gear. My times improve. My injuries are minimized. In a packet of information I give to new runners SHOELY is my first recommendation with shoes. The cost is minimal. I am a Los Angeles area road runner since 2020 with 21 marathons.

5 de julho de 2024
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Resposta da Shoely

Honored to support you, Bender! 🙏

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