Evolution Power Tools Avaliações 222

I repair machines to make my living. The fast delivery from Evolution parts department makes my life so easy and keeps my customers happy.
Upon receiving parts that I required to repair a machine I found that they did not fit the model I was repairing.
After a couple of emails together with photos, Lauren from the customer service team soon recognised the problem and dispatched the revised parts.
Thank you very much Evolution.

What is wrong with this company? I added a Saw to my basket to purchase once I had confirmation of the availability of blades, I contacted the company twice with no response.

I then got a message saying I had overlooked my basket and not checked out, they offered a code with a 10% discount.

I went right to the basket and tried to use the code to check out, it did not work!

I contacted customer service several times and have not had any reply, they just do not seem interested.

I have left the item in the basket but I hesitate to go further when offered a discount code that does not work and getting no response from them.

One has to wonder if a company that treats a pre sale customer like this the negative views here must reflect the lack of interest post sale.

Evolution - if you are so confident about your products show us, reply to customer enquiries and questions - Yes reviews in the positive are good for a company but negative, although an opportunity for you to "make things right" and help, will do a great deal of damage to you.

How about responding, I would like to know why so many messages to you from me have gone without any support or help?

Excellent customer service from start to finish

My experience was great. I had a few complications when ordering online and I called up and the person I spoke to was very helpful.

Excellent customer service today! Thankyou for all your help!

Brilliant customer service! I have both the rage 5s table saw and r255sms mitre saw and their responsiveness is second to none. The quality of the tools is exceptional at such a price point, but their customer service is just the icing on the cake. I just wanted to clarify something on my mitre saw and they responded almost immediately and have resolved my query fully within the day! Genuinely great customer we service!

I had approx one month left of the three year warranty evolution place on their Table-saws, I see that as “we have faith in our product for three years" unfortunately the stand that folds up for storage purposes or folds out to give you a working table had failed, I don’t know if my tables stand had an inherent fault such as an internal fracture that made a corner weak but it eventually started to bend to an acute angle whereby I couldn’t store the table upright.

Note: I think there should be a brace diagonally to strengthen this area and I personally will be implementing this on the new table evolution has given me.

As part of sending the table back, I had noticed a crack in the table top that was covered by a blanking plate and I wasn’t 100% sure the spindle wasn’t out of alignment. Evolution kindly offered to check that out and fortunately the blade and spindle were ok, they replaced the table top and a plastic guard that had broken off. I may be wrong on this but I think the new table top was the table that came with the RAGE5-S and I think they are slightly different to the table tops on the R255PTS which as far as I could tell was actually an upgrade to my table. Unfortunately the repaired table still had a few niggles that I won’t bore you with here but the main niggle was I couldn’t set the blade up correctly.

After a few discussions with customer services, we came to an agreement that a replacement would be a faster and cheaper option long term. I was happy with this and Nick (great guy), couriered the replacement to me and collected the old table. Had a nice chat with nick before he left. Remember the cigarette packet, white T-Shirt dude lol!

So replacement is delivered and Nick has gone, What I did not expect was to have a full blown RAGE5-S as a replacement to my Rage R255PTS, I was blown away and a very happy customer. This was a very generous gesture by Evolutions Customer Service and I am very grateful for that.
I have tweaked the table a bit now, Nick had built it for me, all I needed to do was I tweak the blade setup to get it hair width accurate and a few minor personal choice adjustments and I am back in business doing great jobs for my customers.

Evolutions Customer Service has been great and I sincerely appreciate the extra mile they have gone to to get me back up and running, so, a big shout out Sarah, Ruth, David and Nick for helping me bring this to a happy conclusion.

When replacing the blade on my Evolution R255 SMS I managed to lose what I now know is the inner flange, dont ask me how I managed that. I contacted Evolution and spoke to Danielle who quickly identified the part I needed, which was brilliant from the description I gave, its the bit that goes on the inside of the blade where the bolt goes through. She confirmed the part was in stock and would be with me in 2-3 days. When I asked the cost she added that on this occasion the part would be supplied foc which I thought was a brilliant jesture on the companys behalf.

I have been absolutely amazed in the speed in which this company has dealt with my issue!constant updates and my brand new disc cutter arrived on the day they said fantastic company so you people who moan just for the sake of it STOP

Absolutely fantastic customer satisfaction, had a problem with a tool and it was sorted within a week .
Great tools , great customer care . Awesome

Had poor blade life on double bevel 10 inch chop saw contacted customer service they sent Fedex return label replaced the saw and sent it prepaid back to me
How do you improve on that
Thank you Josh at evolution tool
Robert garrett.

Bought saw at end of week delivered - started to put together Saturday... The Youtube video is great to be fair... Anyhow, you build it upside down...

Turned it over and found part of the table top was skewed... THEN found a bolt was unsecured and THEN found the damned thing had been fitted with a bent and twisted top plate... I emailed and now 2-working days later still heard nothing...

Customer service non-existent - I should have read the Trustpilot reviews first... Buy German next time

I purchased a Mag42 drill which was a good price and on arrival seemed a good easy to use tool however within a few hours of usage the rack and pinion mechanism disintegrated and I had to replace at my own cost. So two observations, one, they are made of poor quality materials and two the warranty is none existent, it will be a long time before I wander from Makita power tools again.

Evolution Power Tools are probably the most inept and frustrating company I have ever dealt with.
Their website promises next-day delivery and confirms the day when you order, yet 2 days later it's still sitting as 'unfulfilled' on their website.
I call customer service who just seem confused, they then promise to call back and don't. You call again and another operative is also confused and then tells me it will be arriving in 2 days time, this is 3 days after it should have arrived.
Get a note from UPS it will be delivered 30/11, I make sure someone will be in and guess what they just send an accessory, not the main order, they think that will arrive tomorrow, but not sure as it's still not been passed over to UPS as its sat in their warehouse.
So we are days after the agreed delivery date and still have no idea if it will arrive, they did try to blame UPS, but when they haven't even given it to UPS this doesn't wash.
I have absolutely no idea if their products are any good and even if they are I won't buy direct from them again.

I bought the most expensive table saw i could afford nearly 400 pounds it broke just 7 months later I tried to claim on the warranty but they refused because the blade looked (warn) they then told me I must of bever changed the blade and that this isn't covered under warranty. I have infact replaced the blades religiously because I need clean cuts and minimum brake out
Worst part they could tell all those just from a photo of the blade apparently the gears broke.

My power wash lance jammed on the high pressure setting meaning I couldn't dispense the foaming detergent using the low pressure setting. Bearing in mind the washer was two years old and out of warranty, when I contacted Evolution for advice they replaced the lance free of charge within a day. I genuinely was willing to pay for the part and postage and was delighted to receive real customer care

What a ripp off company. I purchased a used C stock saw .It was faulty and I returned it within a week.
This ripp off company is refusing the refund because it is used. It a used C grade saw when I purchased it in a first place. Why is this ripp off UK 🇬🇧 company allowed to trade
Don't get scammed avoid this company

Mitre saw stand is rubbish. Saw doesn't sit level, lifts up at front when saw pushed back, clamps at front Don't hold it firmly at all. Buy another make, which are about same price.

Worst brand I have ever come across. Bought a circular saw, it has the worst build quality I have ever seen. First the Arbor lock got stuck so I had use some time to remove it. Then I inserted a 40teeth blade with the same measurements as required and used the machine. The blade wouldn't spin and now it is completely stuck and I the Arbor lock nut is not budging using the Alan key. I never come across a product with this many problems. Ridiculous

I purchased an evolution table saw, parts were missing on assembly. After several calls to their support line i eventually got them. I registered online to activate the extended warranty. After 12 months the table insert plate cracked then snapped. I called the support line and was 1st told it was covered by the warranty but none in stock, the lady then told me to ring back in a month or so! A week later i called and guess what they were in stock! Now im told i need to send photos of snapped plate! I do this and the reply comes back it is my fault a “kickback” has caused this! They are doing anything to avoid honering the warranty! This part is only £6 (and not made very well). So if they avoid sending this they definitely are not going to guarantee any other parts. AVOID THIS COMPANY!