Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
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Veja o que dizem as avaliações
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... Ver mais
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First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... Ver mais
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Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... Ver mais
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Detalhes da empresa
Escrito pela empresa
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Informações de contato
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , Reino Unido
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3,4
Bom
261 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Mohamed, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
FANTASTIC PRODUCT!
15 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Oliver, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Great product
Great product, fast delivery. Sizing matched closely to what was expected. 10/10
5 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi John, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Great Stuff!!
Item showed up on time and was an incredible addition to my collection. Great quality and looks fantastic!!
13 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Kristopher, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Very smooth transaction
Very smooth transaction. Merch was just as described and quick delivery.
29 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Indy, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Quick delivery and good quality on the…
Quick delivery and good quality on the team wear
13 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Herman, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
I paid extra for 24 hour deliver and…
I paid extra for 24 hour deliver and never got it on time. In the end I left the hotel I was staying at and never received the items on 2 different orders.
16 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Alfredo, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue with your orders and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Item was delivered very fast and in…
Item was delivered very fast and in great packaging.
3 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Manuel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Simplicity
Easy to follow links from team Instagram to the site and immediately directed to exactly what I wanted. The site is a breeze to navigate. Shipping was speedy. Product was superb.
28 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Erin, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Ultra fast shipping
Ultra fast shipping, very good quality product exactly as I expected.
Very happy with this purchase.
12 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Rico, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
I had sent the order back almost 1…
I had sent the order back almost 1 month ago and still have not had a refund!!! 😢…
22 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Paul,
Thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
Upon further review, we have seen that your case has been resolved. If you feel that you might need more support, please don’t hesitate to contact our team emailing customerservice@mercedesamgf1.com .
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team
The delivery was quick and quality is…
The delivery was quick and quality is amazing
6 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Egert, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
The packaging was good with stuff…
The packaging was good with authentic brand markings
13 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
thank you so much for taking the time to review us. Your review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Bret, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Don, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Angel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Quality products delivered in a record…
Quality products delivered in a record time with good packaging !
8 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Mathias, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Shop experience
Shipping time - as advertised, quality as expected. No negativ remarks.
1 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Matt, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Quick and good service.always nice to…
Quick and good service.always nice to have a package delivered from you.
11 de junho de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Gabrielle, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Frank, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
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