Western Digital Avaliações 

This is a genuine review. Please please please do not purchase anything from Western Digital. You might be lucky to receive your goods. Refunds forget it. Long story short they don't refund you. Their RMA system is broken. Their customer support is shocking, they ignore emails. 1 month later no refund. I have clear evidence I have sent back my hard drive which runs like a sack of s**t. Please save yourself time and pain and shop with a decent company that shows their customers respect. I feel like I have been robbed. I think it's criminal that a company can operate like this in the UK.

Customer service is useless. Do NOT sign up their business account because they'll only offer you the most expensive price than a personal account for a product. They ask to refuse the package and reorder the product which is waste of time. No way to do price match.

No se os ocurra comprar artículos de Western digital. Son estafa. Fallan al mes (un disco duro externo) y cuando haces una reclamación y les envías el dispositivo defectuoso, te dicen que nunca lo recibieron a pesar de tener la confirmación de correos (certificado) de que sí lo han recibido. Es perder dinero, tiempo, y obviamente toda la información y documentos que teneis en vuestros discos. Estafadores.

Es sollte eine SSD im WD Store erworben werden.
WD macht dort auch Werbung für einen Senior-Rabatt der sich als irreführend und verbrauchertäuschend herausstellte.
Nutzt man den Rabatt ist der Endkaufpreis deutlich höher (in meinem Fall 10%) als wenn man ohne Rabatt kaufen würde!
Der Trick: WD setzt den ehemaligen Verkaufspreis der Ware (= was inzwischen ein Mondpreis ist) als Grundlage für den Rabatt an.
Also: riesen Mondpreis - großer Rabatt = deutlich überzogener Verkaufspreis = Abzocke....
WD-Store + Kundentäuschung nein Danke!

Purchased a WD Black portable drive.
By far the best price online and delivery was within 2 days, what more could you want.

Festplatte wurde nicht zugestellt, Kontakt zum Kundenservice mühsam und braucht dann sehr lange, hilft zudem überhaupt nicht. Rückerstattung findet nicht statt, trotz paypal Fallmeldung.

UPS lost my package, WD says there's nothing they can do except let UPS do a research as to where my package is and let them refund me if I'm lucky, in then days. So if I'm lucky I still won't have my order in a couple of weeks. What a trash way to deal with customers.

Terrible customer service.

On their live chat, they actually delete some of the messages you send them as well as generally not responding for a long time.

Sent items for refund, but been almost 2 weeks with no refund.

Quiero que me dejen de enviar anuncios a mi correo electrónico, y el enlace a darse de baja no funciona porque dice que no existe mi correo electrónico en su base de datos (cosa que sí existe, caso contrario no me estarían enviando anuncios). He creado una cuenta con los mínimos datos para intentar solucionarlo, y ahora descubro que, ni hay opciones para no recibir notificaciones, ni hay opción para darse de baja. Demasiadas casualidades como para que no se trate de malas intenciones.

Le 6 octobre 2023, je passe commande pour deux disques durs WD RED Plus 4To, je paie via une carte Fortuneo mais le paiement ne passe pas. Au bout de 3 ou 4 tentatives j'ai des refus, '' soldes insuffisant '' alors que tout est bon dans le compte. Je fais un ticket au support pour prévenir de ce problème technique qui engendrera peut-être des soucis au niveau de mon compte bancaire (je voyais déjà le truc arriver).

Le 7 octobre 2023, lendemain, je repasse ma commande via une autre carte (Boursorama), la tout fonctionne.

Je reçois ma commande dans les temps, je suis débité le 18 Octobre 2023 sur mon compte Boursorama.

Le 26 Octobre 2023, je reçois un débit sur mon compte bancaire Fortuneo du même montant exact avec la même référence que celle de Boursorama... J'avais vu juste, ils m'ont quand même débité malgré qu'il n'y ait aucune commande de liée à ce paiement.

Plus d'un mois qu'on se balade avec le service support, plus qu'incompétent, complètement mediocre, qui met une semaine à me répondre histoire de bien oublier quel est le problème en me redemandant à chaque fois des détails pour comprendre...

Obligé de passer l'affaire en justice pour tenter de récupérer ma modique somme d'argent pour un paiement non dû car on me dit qu'il n'y a aucune commande liée ! Évidemment puisqu'il s'agit d'une problème technique. Quelle bande de branquignol...

Je ne recommande absolument pas ce site ! Si vous le pouvez, essayez de passer par un autre site internet / autre vendeur.

Cordialement

My son ordered the product twice and twice received back the money without any indication what went wrong. Well, then again, this is what you expect from Paypal.

I ordered the product again and now UPS lost the packet it seems.

All in all, if the UPS investigation concludes in 10 days we have waited for 20 days for naught.

So we ordered again, and now both packets arrived on the same day. I am -very- hesitant to send the duplicate packet back after reading the reviews below.

I am very disappointed in the ordering process and made this very clear to the (very friendly and helpful by the way!) customer support person (C.B.)

I will not order with them again. Unfortunately, the C50 is not (yet) sold anywhere else.

I have bought a WD_BLACK SN850X NVMe SSD from the WD online shop back in May. Still trying to get my money back after I returned it.
They provide a prepaid return label with UPS. The parcel got stuck at UPS point and I've been waiting for weeks now for the refund.
I have created a support ticket, someone answered after two days, and requested confirmation of shipment which I provided. Haven't heard from them since. Sent multiple emails.
The support ticket has been closed without resolution.
Amazon is the go-to-place for this type of purchases.

Honestly these are definitely the worst company out there, I bought a new hard drive for work for my laptop and they said everything was fine all shipped and that waited 3 weeks for it and in they end they sent me an email saying the part was no longer in stock so my order was cancelled, so I’ve had to postpone work again because of these a-holes and they won’t even offer a refund stay clear people🤦‍♂️😤

This has to be the **very worst customer service** I have received from a tech company. Bought a £200 Professional drive, which was part of their promotion, and fitted my needs perfectly. However, soon after using, the drive started to glitch, and failed to mount, even after numerous wipes - eventually it failed completely.

Went through usual online process of "tech support", finally obtained a return number, and paid to send back recored first class. That's over a MONTH ago, with no feedback or acknowledgment from customer service. Their online chat "service" simply reiterates that it is being 'processed', but absolutely nothing happens. They have refused to offer a refund, stating a replacement is out for delivery, but again **nothing received**.

I have since bought a new drive, and have been effectively scammed out of £200.

DESDE PRINCIPIOS DE ABRIL NO PUEDO ACCEDER A MI MY CLOUD HOME DESDE MI PC NI DESDE EL MOVIL. POR LO VISTO LA COMPAÑIA QUE LO ADMINISTRA, WESTERN DIGITAL, A SUFRIDO UN CIBER ATAQUE Y A DESCONECTADO LOS ACCESOS DE LOS USUARIOS A LOS APARATOS QUE RELIGIOSAMENTE HEMOS COMPRADO Y QUE DESDE EL 3 DE ABRIL DE 2023 ESTAN INUTILIZADOS. ESTO ME ESTA PROVOCANDO BASTANTE ANSIEDAD PORQUE TENGO ALMACENADAS TODAS LAS FOTOGRAFIAS DIGITALIZADAS DESDE 1993, MAS DE 40.000. ADEMAS, LO UTILIZABA PARA REALIZAR COPIAS DE "SEGURIDAD" DE MI TRABAJO.LO QUE ESTA CLARO, ES QUE NO VOLVERÉ A CONFIAR NUNCA MAS EN WESTERN DIGITAL Y BUSCARÉ OTRO SISTEMA DE ALMACENAMIENTO QUE NO TENGA NADA QUE VER CON ELLOS PORQUE A LOS CLIENTES NOS DEJAN TOTALMENTE DESINFORMADOS Y SIN ACCESO A LA INFORMACION QUE NOS PERTENECE SIN MAS EXPLICACION. CONFIAS EN UN TERCERO EXPERTO EN CIBERSEGURIDAD Y TE DEJAN VENDIDO.

Pésimo funcionamiento de WESTERN DIGITAL MY CLOUD HOME. Llevamos desde el 2 de abril de 2023 con interrupción de servicios que afecta My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger. Esto genera que no podamos acceder a nuestros datos de manera inalámbrica. Necesito acceder a unos datos de manera urgente y estoy desesperado. No vuelvo a confiar en WESTER DIGITAL a partir de hoy estoy buscando otros productos que me garanticen que mis datos van a estar siempre operativos.

Adquirí un disco My Cloud Home en la tienda online WD de España en marzo de este año, a finales de noviembre envío incidente de transferencia extremadamente lenta de archivos (no uso mucho el equipo porque solo lo tengo para tener una copia de mi música). En lo que quise agregar y mover mas archivos me doy cuenta que windows me indica que la velocidad de trasferencia es de 1 items/seg, mientras que otro disco, modelo viejo My Book live, hace lo mismo a una velocidad de 70 items/seg. Hice 2 reclamos directos a WD y ambos (atendido por Sara y Chris) se desentienden del problema sin darme ninguna solición y advirtiendome que el plazo de devolución es de 1 mes luego de la compra. ESTO SE LLAMA ESTAFA!

crap customer service
do not buy from there ebay store
faulty product plug and customer service who does not help with useful info

Scammers. Please avoid! I should have read the reviews on them, but who would have thought that WD would be like this? I placed an order for an SSD, and right afterward, they said it is 1-month back ordered. They did not show this at the time I ordered it. I tried to cancel, but they will not allow it. I have to resort to filing a chargeback with my bank. So much stress!!!! PLEASE AVOID WD!

I thought that I was being smart by ordering directly from these scumbags instead of eBay, Amazon, etc. I ordered three cards from them, and they shipped two. I ordered two of the same SKU, and they screwed up and only included one. Now they want me to "prove" that they sent only two. I may have to open a PayPal dispute. Do you think PP is going to side with me or with the giant corporation that ripped me off? I will never order from these crooks again.

ETA: They censor reviews on their website, so it isn't possible to leave negative reviews there. All reviews that you read on their website were approved by Western Digital before they were published.