When my products arrived one bottle was broken and they immediately started a replacement order for me. I received my replacement bottle plus they sent an extra free one. I was so happy and very grat... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The website was not functioning to postpone another delivery. I used their contact form and they went ahead and cancelled my subscription instead. I guess that's okay. I didn't really want to cancel,... Ver mais
After putting in our order shipping only took a few days and we had a rep text and making sure she were ok, gave us guidance on how to take everything and follow up with us.
I am a frequent shopper and many times the system has my address incorrect preventing me from correcting it. I’m then led on a frenzy to reach customer service, sometimes to no avail consideri... Ver mais
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I received a quick and courteous response to an issue I was having. The customer service was amazing!
Response in a few minutes to my email
Poor reliability and next to no communication
I would give Zero stars, it an option. First, this shipment is international, which was not indicated with the ordering process, which I would not have done. Ordered placed 6/17/26 and delivery was stalled on 6/29/26 until 7/20/26, when an updated delivery notice that delivery has been made. I have not received this product and the only communication I’ve had with the company is when I put a hold on my credit card for non delivery back in June. I am now not even sure this is a real company. I will not order from them again as there are too many red flags on their authenticity.
Customer service was awesome
Customer service was awesome. They paid close attention to my needs and kept me updated through email. Thank you for great service.
A good company to deal with
I received a refund after putting an order in and I never received the product. After about one month, still waiting for it, I received a full refund for the lost order. I am please with the company as they did a check and a full refund was received in a timely manner.
My order was lost and I received a…
My order was lost and I received a refund quickly.
The response by email was immediate
The response by email was immediate! Which resolved my issue. Thank you.
product never made it to me
product never made it to me, so they refunded my money.
Quick straight to the point
They were quick responding back
Didn’t recieve my order
Didn’t recieve my order. They found shipper lost it. Made good.
Order was a simple process
Order was a simple process. Looking forward to trying this product that everyone is talking about.
My email was answered promptly.
My email was answered promptly.
I thank you for your cooperation and I…
I thank you for your cooperation and I will pass on positive feedback to others. Thank you.
Quick response from Customer Service…
Quick response from Customer Service about my order.
Thanks for the quick response
Thanks for the quick response. Hope my package arrives soon.
It's a scam ordered june26 never…
It's a scam ordered june26 never received keep getting the runaround.I ordered from NutraPure don't know what AWRC ECOM LTD IS it's a foreign co.
Refund my payment
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Cancellation
I had some doubt initially but it was nice to see that my request to cancel was honored.
For that reason I’m satisfied and appreciate it.
Extremely Disappointed
Extremely Disappointed — Do Not Order From NutraPure
I accidentally placed an order due to NutraPure's not-so-user-friendly website and contacted customer service within TWO MINUTES of placing the order. I was told the order would be canceled and that I would receive a full refund.
That did not happen. The order was never canceled and was delivered anyway.
I immediately contacted customer service again and explained that the package was 100% unopened—it was still sealed in the original mailing envelope. I was asked to provide pictures of the unopened product, which I did. I was then told my emails and photos were being “escalated for further review” to determine if a return was possible.
Excuse me? I canceled the order within TWO MINUTES and was specifically told it would be canceled and fully refunded. Now my completely unopened return needed “further investigation”? Ridiculous.
After THREE WEEKS of back-and-forth nonsense, I finally received an email making it sound as though they were doing me a “huge favor” by issuing a refund—minus shipping and handling.
So, in the end, I'm losing $10 in shipping costs for an item that should never have been shipped in the first place because I was told the order was canceled.
The entire experience has been frustrating, unnecessarily difficult, and handled poorly from start to finish. Customer service made a promise they did not honor, and I am now paying for their failure to cancel the order as promised.
Do yourself a favor and do not order from NutraPure.
FAST RESPONSE and answered my…
FAST RESPONSE and answered my question!!!! PRAYING for AMAZING RESULTS
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