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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Bought 3 games. Immediately received my order! Played and enjoyed one of the games so far. Here's my issue, the 2nd game I bought needed a verification and I contacted support last night, yet to... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The support is unresponsive, and now I can’t access the first account they provide me, it says something went wrong I been trying to reach out to them no buddy seems to care at all and their phone tak... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

60 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The customer support won't respond

The customer support won't respond. I'm still waiting for the Steam guard codes to get updated on the website for Wukong and Ghost of Tsushima.
I e-mailed them but I still got no awnser.

25 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently bought borderlands 4…

I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99. WHAT?! Should’ve came here sooner

When you purchase it’s done by an automated system so you will receive log-in immediately. 10/10

7 de março de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Bought 3 games.

Bought 3 games.
Immediately received my order!
Played and enjoyed one of the games so far.
Here's my issue, the 2nd game I bought needed a verification and I contacted support last night, yet to hear back from them over 8 hours.
Slow customer support but great deal. You get what you pay for.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hello Isa, Thank you for the review. We are an ever expanding business, so in the future the kinks will be ironed out🙂👍

Avaliado com 1 de um total de 5 estrelas

Been waiting 3 months now

Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that you pay a bit more and buy from another website. I did email them on the 25th dec last year, still haven't replied and I emailed them yesterday aswell to try my luck but I'm not very hopeful.

25 de dezembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hello Ahsan , Sorry for this please reach out to our support team (info@shopretrograde.com) and they we work this out for you.

Avaliado com 1 de um total de 5 estrelas

Its full on fraud...

Its full on fraud...should have checked here first. Purchased Anno 117 on Saturday for a good deal, assuming I'd have to put up with some game sharing bs, but i have received NOTHING. Have been calling and emailing since Monday, tried the AI chat help to no avail. No one answers the phone or responds to email, they just take your money and run.

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hello Nick could you please check this again in your email spam inbox or go to our site. We guarantee product shipment for all our orders.

Avaliado com 1 de um total de 5 estrelas

I ordered an account (not knowing it…

I ordered an account (not knowing it was one) and it wouldnt let me log in to the account, it kept asking for email verification on the steam page which i obviously didnt have

30 de novembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hello Defnot, please reach out to our support team (info@shopretrograde.com) they we be quick in resolving your issue.

Avaliado com 4 de um total de 5 estrelas

I wrote a review earlier waited 2 days…

I wrote a review earlier waited 2 days of not receiving the game and very little support I called no answers emailed no answers but after 2 days they started to respond and they actually got me the game account after some communication

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas
logotipo da Retrograde

Resposta da Retrograde

Hi Mason, we apologize for the trouble accessing your account. The issue you encountered was related to a temporary login credential error, which has since been corrected. A replacement file was sent to your email shortly after. We understand your frustration and appreciate the chance to make things right.

Avaliado com 5 de um total de 5 estrelas

I recently Bought GOW Ragnarok....

I recently Bought GOW Ragnarok and had a great experience with the seller. the game was exactly as described and everything went really smooth. the seller was very friendly handled all my queries. i am very happy with my purchase and would definitely recommend this seller to others.

25 de julho de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Thank you so much for your kind words, Bobby! We’re thrilled to hear your God of War: Ragnarok order went smoothly and that you were happy with the service. We appreciate your support and look forward to having you shop with us again soon. 🎮

Avaliado com 1 de um total de 5 estrelas

Their accounts do not work-scam

Their accounts do not work. And they will ignore your attention to contact them. Wasted money....

15 de setembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi Cenobio, we’re sorry to hear about your experience. This issue was reviewed and corrected, and updated access credentials have been reissued. We value your feedback — it helps us continue improving our response times and overall support process.

Avaliado com 1 de um total de 5 estrelas

i bought GOW ragnarok

i bought GOW ragnarok, and i have been trying to get in contact with them cause im not getting a steam guard code at all, i have also tried their chatbot which is utterly useless

4 de setembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi, thank you for bringing this to our attention. The Steam Guard verification issue you mentioned was due to a file error on our end, and a corrected version has since been provided. Please email us at info@shopretrograde.com for detailed instructions. We appreciate your patience and hope everything is now working properly.

Avaliado com 1 de um total de 5 estrelas

ladrones compre 5 juegos y ninguno me…

ladrones compre 5 juegos y ninguno me funciono
no compren son ladrones

3 de setembro de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hola Diego, lamentamos mucho los inconvenientes con tus juegos. Hemos revisado tu pedido y reenviado archivos actualizados con acceso funcional. Gracias por tu paciencia — esperamos que ahora puedas disfrutar tus juegos sin problema.

Avaliado com 1 de um total de 5 estrelas

login details on the account dont work…

login details on the account dont work - ac shadows. dont waste your money

28 de agosto de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi Beau, we’re sorry about the login issue you experienced. This was caused by a credential mismatch that has since been fixed. A corrected file was sent to your email with working access details. We appreciate your patience while this was sorted out.

Avaliado com 1 de um total de 5 estrelas

Worst experience and waste of money

I bought AC: Shadows and first I received both ubisoft and steam credentials. But in the new guide there is only ubisoft credentials ending with @outlook.com. I am not sure if the username is correct but I have reached out multiple times and still no response from the team.

22 de agosto de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi Katla, we completely understand your concern. Your order was reviewed, and new credentials have been reissued to resolve the delivery issue. Thank you for your patience and for being a long-time customer — we truly value your trust and feedback.

Avaliado com 1 de um total de 5 estrelas

Took the money and ran

Made a purchase through their site - login credentials they gave me didn't work. Contacted them to advise but no response. Took the money and ran. Avoid.

13 de agosto de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi MCD, we’re very sorry you didn’t receive your account details initially. This was due to an automated dispatch error that has since been fixed, and your credentials were resent shortly after. Thank you for allowing us to correct this — we appreciate your patience.

Avaliado com 1 de um total de 5 estrelas

Purchased

Purchased
DYNASTY WARRIORS: ORIGINS - PC × 1
Order #4008
just to never recieve the email with acc info
complete scam

9 de agosto de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi Luca, we sincerely apologize for the missing account information. Your order has since been reissued with the correct delivery file, and we’ve added safeguards to prevent this from happening again. Could you please check your email for your account information email us and we'll send your the account details. We appreciate your understanding and patience.

Avaliado com 1 de um total de 5 estrelas

Buyer Beware

Buyer Beware! Purchased a game and was sent a Invalid code and login information. Contacted support no response no replacement no refund wont be buying anything from these clowns dont waste your time or money trust me

28 de julho de 2025
Avaliação não solicitada
logotipo da Retrograde

Resposta da Retrograde

Hi Stewart, we’re sorry for the trouble with your order. The invalid credentials issue was identified and resolved shortly after your message. Updated login details have been sent to your email. We appreciate you bringing this to our attention and allowing us to make it right.

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