Shot Scope Avaliações 3.923

Very helpful and a great product

Amazing customer service - friendly and professional. Just received X5 Watch and can’t wait to use it on the course!

My golf course has recently changed its layout and the team at Shotscope have been excellent in trying rectify the GPS issues with so my watch is accurate to the course. Excellent after sales team. A special mention for Cameron who has gone above and beyond to solve issues with GPS and course mapping.

Answered my questions in a quick and timely manner.

In dealing with a GPS connection issue, the response time and replacement was first class.

I was helped through the Bluetooth process and the app to store my practice data.

The documentation was confusing for me.

I am a new customer and the shot scope support team has always quickly responded and given me professional, consistent and courteous assistance!

I sent an email to the support address and had an answer to my question within twelve hours, so I recommend the company, not only for its products, but for the customer care services.

Support investigated the issue speedily and informed me of the next steps they were taking to fix the issue

I adore my shottracking watch from shotscope, it is the older V3 model. It's not perfect but it used to collect 95% of my shots and editing the shots is fairly simple.

It stopped tracking the shots, so I contacted shotscope. Customer services emailed a reply super quick and they confirmed that the antenna (which happens to be in the strap) is most likely broken. I thought wonderful, I just need a new strap....

What I am super disappointed with is that this strap is a known weak point in the watch but they have stopped making it. So my watch cannot be fixed, I've checked amazon and eBay and there is nothing. This watch has been on the market for 5 years only. They've offered me a 25% discount on their new tech but thart would still equate to spending over £180 on their new equivalent watch the V5, which also has its antenna in the strap. They claim the antenna in strap is more robust, will track the shots better and the watch locks onto more satellites.

But the V3 watch works for me adequately. I've spent my £180 to track shots, I accept parts wear.

I will say custer services were fast , polite and professional. I cannot fault them, this poor review is 100% on whoever decided to stop production on wearable parts.

I don't want to spend close to another £200 to be in the same situation again. I would understand if the watch was very old but I have used it for 4 seasons.

A quick reply with the answer I needed.

Which was about the LM1 in range Bays.

I wrote to the support team about the LM1 and the testing that had been performed on it and the testers that they have allowed early access to the unit and the support team blow me off I was asking for early access not a free unit to allow for more testing so I do not recommend the support team and if you buy a product do your own review on it.

I put in a request for help when I had trouble finding a course I was playing on my H4. Turns out the reason was my own inability to read the manual. Shotscope support responded swiftly and patiently and continue to demonstrate they are a cut above in the GPS and shot tracking market.

Promptness, courtesy, helpfulness, and generosity. Very good. In fact, I later purchased one of their products.

I've been a Shotscope user since the beginning and still have the V2 & V3 watches. I had an issue with my V5 watch "Down" button and contacted Shotscope Support, after confirming where and when i bought the watch they sent me a return Form to fill out, with the option of refund or new watch. I returned the watch. I opted for a new watch (which I believe is one of the best on the market) and they even refunded the postage. Exceptional service, everything sorted over a 24 hr period. Many thanks to Andy at ShotScope Support for your assistance and helpfulness.

Another excellent experience with Support. I purchased a new putter but it was not included in the database. I sent in an enquiry inquiring when it would be added. The next day I received an email telling me the putter had been added to the database.

Sent a request for info and received a reply in less than 24 hours.

Great communication and and very helpful

I already did a review I think year ago. Customers support is second to none. Absolutely brilliant and I can only say 5 stars.

Shotscope support from Cameron was excellent. He was extremely responsive, helpful with questions and instructions to diagnose/confirm my issues, and issue an RMA with detailed instructions to ensure a smooth process.