Shot Scope Avaliações 3.918

Great company, quick to respond and helpful. Thankyou Shot Scope

I've had a few set up issues in trying to understand how to use the new tech and features of my G6. The Customer Support has been first class, very quick response and then they follow up to ensure you're satisfied. Very good indeed.

Great company, great products at reasonable prices.. never really have an issue with any of there products and when there is something you need to get in touch about customer services are always quick to resolve any issues

Great customer service as always. Very responsive, helpful and you can tell that they genuinely care about their products and their customers.

I had some issues and some constructive feedback about a new product. James was great, listened to my issues, explained a few fixes and other options for me to explore. They took my feedback onboard, and will discuss it with the team to potentially implement in the future.

Fast and usefull feedback in the support service.

I`m writing this on the status of the shipping of the LM1 unit. I paid for the order approximately three months ago, and still do not have a clear understanding of when the unit will ship.

The previous response I received was vague and did not provide specific details regarding a delivery timeline. Given the unit is shipping from the UK and based on some of the reviews I have read, I am becoming concerned about the status of my purchase.

Shipping has been delayed to over 11 weeks from the time I placed the order. Was made aware of possible shipping delays but when I reached out, they informed me of the further delay. Customer service responded quickly but due to lack of product availability, I will be without the use of the product I purchased.

I placed a preorder in February for the LM1! It was supposed to be here today! I keep getting told next week next week! They have had my money for 2 months and I have nothing! I want a FULL REFUND AND INTEREST TODAY! Do NOT EVER pre order anything form them! Their support team also SUCKS, will not answer questions and will not help in anyway possible! Stay as far away as possible! They are crooks!

Great support, quickly fixed my issues at my home course and V5 watch issues. All in all 4 weeks in total. (Mostly my time to check at the course if all was okay or not)
This is quick comparing with other similar.

This whole pre order process for the LM1 launch monitor has been a nightmare. Missed deadline after missed deadline, promise broken after promise broken. 3rd party sites sold out before I recieved my pre order, what's the point of a pre order if other people can get it before you? Ball dropped, penalty stroke added...

My club just reconfigured some holes and all 27 I.e. 3 sets of nine had to have stroke index all changed and my request to shotscope was completed within 24hrs. Excellent customer service well done 👏

I had a G5 watch I had purchased from new. It did exactly what I required from it. After about 15 months it developed battery issues and would not charge. I was surprised to find there was a 2 year warranty. I contacted Shotscope to claim on the warranty. I was replied to in short order by James, he was very helpful. The bottom line is, I received a new replacement watch within the week. This is rare excellent customer service hence this 5 star review.

Top notch service as usual.

Got the answers to my questions. The initial question was misunderstood, but the responses were very quick, which made getting the right questions and answers a good experience.

Decent product, but zero loyalty to their longtime customers. I have several of their products and have been using them for a few years. Pre ordered the LM1 on the original launch. My unit has yet to ship, but somehow it has been on store shelves for a month. Now they are on Ebay before mine has shipped. Support just says that there was nothing they can do. How about taking care of your loyal customers first before selling to scalpers!

Again no loyalty or accountability. This will be the last Shot Scope product that I buy. I work as an Assistant Superintendent for a golf course and will no longer be recommending their products. Their competition just sent me a brand new unit to demo.

great communication

After seeing your LM1 at the golf show I immediately was so excited to purchase this asap. I went on your site and paid for it. Then I received an email for the pre-order date which I ordered it and you said shipping would begin in March. Weeks later I never received my LM1 in March so I began to email your support team. I received an email from you stating it would be shipped in a few days which it wasn't. So now I emailed once again and you stated shipping would be in 10 -12 weeks more from April 12,2026 making it sometime in July? So I immediately asked for a refund which you ACTUALLY REFUNDED IMMEDIATELY, which was very impressive I might say. Here's my question , why didnt your support team ever say they were sorry for such a delay? To me now i have a bad taste in my mouth and would not order anything from your company and that's a shame because I wanted to buy what was considered the best new product at the golf show and all I got from Shotscope was NOTHING! The sad part is I golf with so many people all year and I was ready to show off your LM1 and trust me all my people would have bought this product from you because I would be using it. You see im a scratch golfer and people follow me and love the products that I promote. Thank you for letting me down Shotscope.

Very responsive and friendly. Not that this is customer services fault but my original delivery date was 7-9 weeks. Now the expected is 10-12 weeks. Not a fan over overpromising and under delivering.

good. Quick answer

I pre-ordered a LM1, and a couple weeks ago they had them for sale in stock at a retailer, and my pre order hasn’t shipped yet. I emailed customer service, and they said it would ship “next week”, which was last week, and still no email saying it is being shipped. I could have held on to my money and purchased the launch monitor over the counter and had it weeks ago.