Shurgard Self Storage - City Airport Avaliações 

129
O TrustScore é 4.5 de um total de 5

4,6

5 Oriental Road, E16 2BZ London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Keely was absolutely amazing! I went into City Airport to enquire about storage as I’m moving, and Keely couldn’t have been more helpful. Her customer service was fantastic, she was friendly, profes... Ver mais

Avaliado com 5 de um total de 5 estrelas

Staff is super friendly, and the facility is amazing. Most importantly, it feels secure, since you have to authenticate a couple of times each time you enter the building. Would definitely recommend o... Ver mais

Avaliado com 5 de um total de 5 estrelas

I received a swift response to my enquiry—professional and friendly communication with James over the phone. I met with Alex and Boris at the front desk the next day. They made me feel so welcome. An... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service! James was particularly helpful ensuring I was all set with the app and code to enter the building, which is very secure, clean and well ventilated. He happily showed me the... Ver mais


Detalhes da empresa

  1. Garagem
  2. Depósito
  3. Almoxarifado

Sobre Shurgard Self Storage - City Airport

Escrito pela empresa

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Escrito pela empresa

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Informações de contato

  • 5 Oriental Road, E16 2BZ, London, Reino Unido

4,6

Excelente

O TrustScore é 4.5 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(129)

7.087 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

City Airport

Everything actually! Alex and Boris welcomed and helped me absolutely professional, prompt and with great patience!
I am very impressed and great full.

19 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Heartless company

If I could rate lower I would, been renting with shurgard for a year, it was chaos from the beginning, the shurgard customer service are heartless rude and mean bullies, currently at the city airport branch. I could write a long epistle if what I have endured but it comes down to it this company has been the coldest and worst company I’ve ever had to deal with. Don’t bother stay far away!

7 de março de 2023
Avaliação não solicitada
logotipo da Shurgard Self Storage - City Airport

Resposta da Shurgard Self Storage - City Airport

Dear customer, thank you for taking the time to share your feedback. We are sorry to read you had a negative experience and we would like to look into this for you. Unfortunately, we cannot find any record of you in our system, so please feel free to send us your customer number or contact details. For any other questions or concerns, you are welcome to contact us at info@shurgard.co.uk. Best, the Shurgard CS Team

Avaliado com 5 de um total de 5 estrelas

Safe, easy, and quick

First off all , the staff is gret , very nice and profesional people, second off all high recommended becuse is easy safe and very cheap, i fell gret to know all my staf is there and no buddy can touch ....

21 de dezembro de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent facilities and customer support

Excellent facilities (clean, safe and with all equipment needed) and very good service. I was fully supported by Siobhan which as amazing, from signing the contract to helping me on changing the storage when I was not sure if everything would fit into a single one.

26 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

I completed my application for a new…

I completed my application for a new storage space and paid online, I gave the date I would like it start. I had a call the same day to explain the procedure of as it was a weekend.
My storage space was ready and clean, everything was exactly as it was explained to me.
Very simple process.
I would recommend using Shurgard

18 de setembro de 2022
Avaliado com 1 de um total de 5 estrelas

UNIT BROKEN INTO - DO NOT USE THIS COMPANY

UNIT BROKEN INTO. Several units every few months are broken into. No overnight security. Found out that this has been taking place over several years. Four other customers were in the line a head of me returning their units. One of them said his unit was broken into 3 x times in 6 months. No additional security measures have been added. The premises is insecure at night and a code lets THIEVES in and to access all floors!!!!! I can’t help but wonder if this is an ‘inside job’ then as access code only allows the lift to stop on the floor where your unit is, thieves are managing to get to every floor easily. DO NOT RENT A UNIT HERE. YOUR UNIT CONTENTS WILL GET STOLEN.

1 de agosto de 2022
Avaliação não solicitada
logotipo da Shurgard Self Storage - City Airport

Resposta da Shurgard Self Storage - City Airport

At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to so we can get in touch and help you.

Avaliado com 1 de um total de 5 estrelas

Someone broke into my unit!!!

I’ve taken out storage for a couple of months now and agree with other reviews that it’s clean, knowledgeable staff and well situated. I’m no longer sure about safety as I experienced a break in today!!! I’m still very much shocked and anxious. Never ever have I thought this could happen - I absolutely believed it to be secure storage. Thieves broke into several units which was known but what I can’t understand is that there was no communications at all to at least ask for clients to come and check their units. How could this even happen, really? This is supposed to be secure? I’m speechless ….

6 de maio de 2022
Avaliação não solicitada
logotipo da Shurgard Self Storage - City Airport

Resposta da Shurgard Self Storage - City Airport

Dear customer. We regret you have be impacted by this incident despite our security measures. Our store team remains at your disposal for any additional questions regarding your insurance coverage. Please send your customer ID and phone number to so we can get in touch and help you.

Avaliado com 4 de um total de 5 estrelas
logotipo da Shurgard Self Storage - City Airport

Resposta da Shurgard Self Storage - City Airport

Hi Alexandra, thank you for your recommendation and feedback for Shurgard Self Storage City Airport, it is much appreciated :-) We remain at your disposal. Your Shurgard team

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