ShutEye Avaliações 

176
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... Ver mais

Avaliado com 1 de um total de 5 estrelas

The app was great at first. Now i have to mess with it to get it to work. It said that it recorded 500 sounds ! AND its weird that there are typos. I cant even understand the information sometimes.

Avaliado com 5 de um total de 5 estrelas

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Ver mais

Detalhes da empresa

  1. Programa de bem-estar

Escrito pela empresa

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

176 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(176)

28 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

une belle arnaque et un sce client qui n a pas l air de comprendre

période de 7jours d essai proposé avant validation du paiement. Une fois le règlement fait, plus de période d essai et c parti pour 1 an à 34,99. L appli ne me convient pas au bout de 2 jours et impossible d obtenir un remboursement ! réclamation faite, on me répond que le renouvellement est annulé, sans blague, je l ai annulé moi même ce matin, après avoir vu que la période d essai n était pas appliquée … bref une belle arnaque et un porte monnaie plus léger

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I didn't even create an account

I didn't even create an account, and got charged the yearly subscription fee after downloading the app. I didn't agree to sign up, nor pay. They then try to automatically continue annual subscription fees. Avoid at all costs!

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute load of rubbish.

Absolute load of rubbish.. the app told me I was awake from 3 till 6 am and then proceeded to record me snoring through those hours.. This happened every night.. Do not waste your money on this app..

10 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading Subscription Practices – Be Careful!

want to warn others about my experience with ChatEye. I initially signed up for what was clearly labeled as a seven-day free trial. However, the platform automatically switched me to an annual subscription and charged me 69,99 euros without respecting the trial period I had chosen.

I feel this is a deceptive practice and not what I agreed to. Despite reaching out for a refund, I have not been able to recover my money. I want to share this so that others are aware and can avoid falling into the same trap.

2 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Just don’t download

Just don’t download. They’ll charge you within “free trial period” before you cancel, for me it was for an expensive yearly subscription. Poor sleep score nights are nights I have good sleep, nights I have poor sleep (including literally very consciously awake for hours at a time with Apple Watch on) record as perfect night sleep.
Just don’t do it. It’s a scam. I even gave it a year go following being ripped off and charged before ending of trial period.

4 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Completely dissatisfied with Shut eye for…

Completely dissatisfied with Shut Eye for not giving me a refund via Apple for a subscription that I never had!!! Terrible application and customer service,there is none, never used this app and was charged 59.99 for a subscription that I never had, Shut eye is the worse, do not have anything to do with it or you will be charged. Never used it and they still managed to charged me, cannot get a hold of them because they don’t have a number!!!D NOT USE THIS if you don’t want to get ripped off

17 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Scam! They advertise 7-day trial, but charge you immediately and ignore requests for a refund.

9 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have been trying to find when my…

I have been trying to find when my subscription ends so I could cancel. There is no way to find this info. I got no notice that the subscription was up for renewal until after they charged me. I cancelled my subscription but the won't cancel for a full year. Bad app!

17 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I used it for one night on the free 7…

I used it for one night on the free 7 day trial and didn’t feel it did what it was meant to
Then $49-99 was deducted from my account before the 7 day free trial was up
Have emailed them 3 times. No respite and no refund. What can I do now??

30 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM! 1 year with a 7 day free trial....

1 year with a 7 day free trial....

After 1 day (1 day of the free trail) I deleted the the subscription, (did not work for me, because my of old phone could and bad microphone) BUT they will still charge for a full year! Where is the free trial?

Hope this review will help me get my money back.

12 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM SCAM SCAM!!!

This is a BIG scam. Not accurate at all. Was awake most of the night tossing and turning and it gave me excellent sleep "keep up the good work!" I signed up for the 7 day free trial and they charged me $59.99 for a year subscription. Have been trying to get a refund but have gotten no where so far. Will continue to post negative reviews until they return my $59.99. Shame on them!

30 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Impossible number of REM sleep Numbers

first says the my sleep cycle are good but only said I had 47 minutes of REM sleep in 4 day when 1.5 to 2 hrs a night is average so that shouldn't be a good sleep cycle if a person had that little amount of REM sleep in a 4 day period they would be suffering from the effect of too little REM sleep I think the app is just a tool to trick people into buying more cpap machines

27 de março de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bogus data

Bogus data. Will lie awake listening to a 90 minute story and the app says I fell asleep in 13 minutes. will get up to pee 2 - 3 times ... and speak to the phone "I am awake at 1:23 " and the app has me in a sound sleep. I do find the story's and music helpful

25 de março de 2025
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Rachel, we're sorry to hear about your bad experience with our app. To clarify, ShutEye uses your smartphone's sensors, microphone, and accelerometer to detect your sleep patterns and sounds throughout the night.

That being said, we recognize that sometimes there may be some inaccuracies compared to a traditional sleep study. This is something that our team is constantly working on to ensure that our app's accuracy falls within the 90th percentile.

We're glad to hear that the stories and music are helpful for you. Do know that we are expecting to release more stories and sleep audios in the next few months or so. If you have any concerns or you wish to request for a refund, you may do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.

Our team will try their best to see how they can accommodate your request.

Sincerely,
ShutEYe

Avaliado com 1 de um total de 5 estrelas

Charging without a subscription

Charging without a subscription, do not download this app.
Apart from the fact that this app is useless it charges you for a subscription even if it is inactive. This is a total scam do not download

29 de janeiro de 2025
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Marij, thank you for leaving us a review. We're sorry to hear about your experience. We would like to clarify that ShutEye does not charge users without authorization, and subscription management is handled through the App Store or Google Play.

If you were charged unexpectedly, please reach out to our support team so we can assist you directly: https://shuteye.zendesk.com/hc/en-us/requests/new

Thank you,
ShutEye

Avaliado com 1 de um total de 5 estrelas

Offered a 7 day free trial but then…

Offered a 7 day free trial but then blocked all functionality by asking me to
Skip The 7 day trial and including more expensive options. Complete waste of time.
Avoid avoid avoid.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi AD,

We're sorry for any confusion regarding the free trial process. ShutEye offers a 7-day trial to give users full access to premium features before deciding on a subscription. If you were unable to access the trial as expected, this may have been a technical issue, and we'd love to help resolve it.

Please reach out to our support team at https://shuteye.zendesk.com/hc/en-us/requests/new, along with screenshots of the exact issues that you are facing and we’ll be happy to assist you. Your feedback is valuable to us, and we appreciate the opportunity to improve your experience.

Best,
ShutEye

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