ShutEye Avaliações 

177
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I used shut eye as a diagnostic as I was told I snore and stop breathing. This app saved my life. After 3 days of recording it was apparent I was in trouble. Made an appointment with sleep specialist... Ver mais

Avaliado com 1 de um total de 5 estrelas

It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... Ver mais

Avaliado com 1 de um total de 5 estrelas

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Ver mais

Avaliado com 1 de um total de 5 estrelas

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Programa de bem-estar

Escrito pela empresa

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

177 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(177)

29 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Another scam

Another scam, I thought after reading the intro to the app that I was signing up to a 7 day trial with an option to then purchase the app for a year or cancel at no cost. Nope. I signed up for the "7 day free trial " at 22.00hrs and within a few hours this outfit had taken the funds from my account. When I tried to email them as they have suggested to other people who have also been misled the email address does not exist. Please be aware. Very poor outfit, just scammers out to make a quick buck or two.

5 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

App is frozen

I have been using the app to track my sleep for a couple of months but the last few days it is completely frozen. I still get a reminder to get to bed at 11PM but once I am in the app nothing happens no matter where I touch the screen. I have contacted customer service via email but not heard anything back. I am very disappointed, Sleep is so important. I do not want to lose the data I’ve accumulated to improve my sleep habits. I hope they can fix it soon.

31 de março de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Susan, we would like to apologize for the bad experience that you had with our app. With regards to the issue that you are facing, you may want to try to re-install the app or update it to the latest version.

If this issue is still not resolved, please submit a technical support request to https://shuteye.zendesk.com/ and our team will assist you further.

Best regards,
ShutEye Team

Avaliado com 1 de um total de 5 estrelas

I thought I was trying a free trial and…

I thought I was trying a free trial and I got charged a 12 months subscription.
I don’t like the program at all especially the meditations. . Have tried using it but find it very difficult. Last night it stopped working about 1a.m. No reason.

3 de abril de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Penelope, thank you for sharing your feedback and experience with us. We apologize that ShutEye was not able to meet your expectations.
Do let us know how we can make our meditation offerings better by sending us feedback at https://shuteye.zendesk.com/. Please do not hesitate to submit a request if you need any assistance with the subscription.

Regards,
ShutEye Team

Avaliado com 1 de um total de 5 estrelas

Not even 1 star

Not even 1 star. Horrendous! They charge whatever they want and you can't do anything to get your money back. I selected the 12-month full price plan because it had a free 7-day trial. Next to this option was another 12-month option at a 50% discount, but no free trial. I chose the full price with a free trial. They then proceeded to charge me FULL PRICE, no free trial, no 50% discount, no customer service, no way to claim money back, and I'm left with an App that quite frankly sends you worrying about your sleep and is not very accurate. For a start, I don't have animals in my house, yet it tells me to check my animals..guess it's just me scratching.

2 de abril de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Doesn’t work well if you have a spouse…

Doesn’t work well if you have a spouse who snores and talks in his sleep. It picks all of that up as if it were me so findings are erroneous.

26 de março de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Deeana, thank you for sharing your experience. We would like to apologize for this issue that you have faced.

Rest assured that we will work on improving this with a better solution. In the meantime, if you would like to share a more details with us about this or any other feedbacks, please contact us at https://shuteye.zendesk.com/hc/en-us.

Kind regards,
ShutEye Team

Avaliado com 5 de um total de 5 estrelas

L'application Shuteye m'a été…

L'application Shuteye m'a été recommandée par mon thérapeute pour traiter mon insomnie et cela a été une véritable découverte. Pour me faciliter I'endormissement, j'écoute les sons des vagues et de la pluie avant le coucher.

8 de março de 2024
Avaliado com 1 de um total de 5 estrelas

Beware of Shuteye App: Unjust Charges and Poor Customer Service

I recently had a frustrating experience with the Shuteye app that left me feeling cheated and ignored. Despite not selecting any subscription plan, I was charged money from my account. After multiple attempts to reach out to their customer service team via email for a refund, I received no response whatsoever.

The lack of transparency regarding charges is deeply concerning. As a user, I expected to have the freedom to choose a subscription plan or make purchases deliberately. However, the app seemed to have arbitrarily charged me without my consent or knowledge.

Furthermore, the complete silence from the customer service team is unacceptable. It reflects a lack of accountability and care for their users. As a paying customer, I deserve to have my concerns addressed promptly and professionally. Unfortunately, Shuteye failed to meet even the most basic standards of customer service.

In conclusion, I advise potential users to exercise caution when dealing with the Shuteye app. The risk of being unfairly charged and the lack of reliable customer support make it an unreliable choice. My experience serves as a warning to others who may consider using this app.

11 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ottima soluzione per problemi di sonno

scoperto shuteye sui social media ho scaricato questa applicazione solo per "provarla" ma si è rivelata una ottima soluzione per i miei problemi di sonno. Trovo anche molto utile questa sveglia intelligente - mi sento molto meglio e riposato da quando la uso

6 de março de 2024
Avaliado com 1 de um total de 5 estrelas

DON’T DO IT!

This is the WORST I’m telling you! All of their emails are bogus and there is no way to contact these people! It’s all automated and the app is not that great whatsoever! So, do it at your risk! Plus, there is no way of unsubscribing thru the email on your”so called “ 7 day free trial!

11 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Time limit on white noise

This app is not worth it you can get more and better for free on YouTube. I figured I would like the custom white noise but the only thing is the most time that you can get on a night with white noise is 120 minutes. As soon as the white noise ends, I wake up. I can go on YouTube and get white noise for eight hours, without it costing me a penny this app is too expensive not to be able to get white noise for as long as you want. I do not recommend it.

13 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

There is no free trial

I wish I had read the reviews before trying the so called ‘7 day free trial’. I decided I could not use the app after about 30 minutes. When i cancelled, I noted my £24.99 subscription will run for a year. No refund. No way of complaining. Very clever and misleading marketing lures you in, then the app rips you off. This stuff gives internet purchasing a bad name.

9 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Free trial is lie

Free trial is a lie, they debited my account straight away.
All the icons for sleep stores, meditation or sleep hypnosis lead to the same rain, fire noises..

7 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I down loaded the app thought free trail …

I down loaded the app in December never used it til February. When I used it ,I put in my credit card info . I thought I was using my free 7 day trail but I was automatically charged $29.99. Noway to contact company. Today is Tuesday. The results are showing Sunday as the correct day. Big scam

5 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Time is out of sync

Even when I turn this app off it is registering the incorrect wake up time. It is not in sync with the local time. I woke this morning, turned off the app and it reports the time as 2 hours later than it actually is.

2 de março de 2024
Avaliação não solicitada

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