Had a problem with calls and text messages not going through from my iPhone to Andriod Phones. Andy walked me through a fix , trying different things. I guess it all boiled down to a new eSIMs - caus... Ver mais
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Veja o que dizem as avaliações
I got a new unlocked phone and Robin was very helpful with transferring my service and setting up my eSIM to my new phone. I've been with Silvercell a little while now and am happy with the service.... Ver mais
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Lisa was patient. She answered every question with clarity. She took care of what was needed. I am waiting for a copy of the transcript of our conversation. It has not yet been received. I reserv... Ver mais
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Switching over from Spectrum...SIlvercell Ellie made the Number porting and SIM card setup very easy...Earlier Lisa did the same with my wife's number and eSIM setup...Love the service, price and AWES... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Escrito pela empresa
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Informações de contato
1418 Kensington Square Court, 37130, Murfreesboro, Estados Unidos
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,7
Excelente
59 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When I signed up this morning there was…
When I signed up this morning there was an error with the system at silver cell but I patiently worked with the gentleman named Scott and he noticed there was something really wrong and he said wait about an hour and 2 try all over again and ask for him and he would help me walk through and he jumped on my screen and did just that we were able to set up a new account and I ended up going with the $25 a month unlimited plan and so far everything is amazing if this is the way the company starts off by helping Seniors then it can only go up from here I'm very happy and joyous and I want to share this news with everybody all of my friends
13 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
That’s wonderful to hear. Thank you so much for sharing your experience! We’re glad Scott was able to help get everything set up for you, and we truly appreciate your patience. Welcome to Silvercell, we’re honored to have you, and we’re here anytime you need us!
So much better than verizon
I appreciate a company that focuses on the customer and not just on profits. Its what they say it is. Easy to use and cost a lot less than verizon. Glad we switched.
12 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for sharing your experience! We’re thrilled to hear how happy you are after switching to Silvercell. Focusing on our customers — not just profits — is exactly what we aim to do, and it means a lot to know that came through. We’re glad you’re enjoying the simplicity, savings, and ease of use. Welcome to Silvercell, and thank you for choosing us!
THE CUSTOMER SERVICE IS ABSOLUTELY THE…
THE CUSTOMER SERVICE IS ABSOLUTELY THE BEST I'VE EVER DEALT WITH. THEY ANSWERED ANY QUSTIONS I HAD AND HELPED ME THRU THE WHOLE PROCESS. OUTSTANDING IN MY BOOK.
4 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for the incredible feedback! We’re truly honored to hear that our customer service is the best you’ve experienced. Helping answer questions and guiding customers smoothly through the entire process is exactly what we strive for, and your kind words mean a great deal to our team. Thank you for choosing Silvercell Wireless. We appreciate you!
Scott was patient and very helpful.
Scott was patient and very helpful.
12 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you for your kind feedback! We’re so glad to hear that Scott was patient and helpful. Providing clear, respectful support is something we take great pride in, and we truly appreciate you taking the time to share your experience with Silvercell Wireless.
First agent just wanted me to go away
First agent just wanted me to go away, so I asked for his supervisor, Scott took over, and boom, things got done without any issues. Scott was very professional
11 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you for taking the time to share your honest feedback. We’re sorry to hear that your initial experience didn’t meet expectations — that’s certainly not the level of service we aim to provide. We truly appreciate you giving us the opportunity to make things right, and we’re glad Scott was able to step in and resolve everything smoothly and professionally. Please know that your experience will not go unnoticed and will be thoroughly reviewed internally so we can continue improving and ensure exceptional service moving forward. Thank you again for your feedback and for allowing us the chance to earn your trust.
Transferring number was so easy…
Lisa walked me through everything and made this process of transferring my phone number over totally painless. It was so easy to do. I highly recommend this company
11 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for the 5‑star review, Jack! We’re thrilled to hear that Lisa made the number transfer process so easy and stress‑free. Helping our customers switch smoothly is exactly what we aim for, and your recommendation truly means a lot to us. Thank you for choosing Silvercell Wireless!
Annie was great
Annie was great. No hard sell, answered all of my questions and there are so many cell services available right now, but this one sounds superb.
Thanks a million.
10 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for the kind review! We’re happy to hear Annie made the experience easy and informative without any pressure. If you have any questions, please simply chat in with our SilverService team on our website. Thanks again.
Annie was wonderful and polite to work…
Annie was wonderful and polite to work with, absolutely great service!
9 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
We’re so glad to hear that Annie provided polite, friendly, and truly great service. She takes pride in helping our customers, and we appreciate you taking the time to share your experience. Thanks for choosing Silvercell Wireless!
Silver Cell Wireless
I just interacted with Silver Cell Wireless chat. Robin was the person that I spoke with. Robin was quick to respond and answered all my questions without delay. First impressions are lasting impressions and my first one was excellent! Thanks, Robin!
8 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for taking the time to recognize our SilverService team members. They truly make all the difference, and your kind words mean a lot to all of us. We appreciate you being part of the Silvercell family!
Annie was a 10 star agent
Annie was a 10 star agent. She was extremely knowledgeable and very patient..She made the whole procedure flow effortlessly.
7 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you for the amazing review! We’re so happy to hear that Annie made your switching experience so smooth and easy. Her knowledge and patience truly make a difference, and we’re proud to have her on our team. We appreciate you choosing Silvercell Wireless and are glad to have you with us!
good people to work with scott helped a…
good people to work with scott helped a lot price is great service i good
6 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for your kind review! We’re really glad to hear you had a great experience and that Scott was able to help you every step of the way. We work hard to offer fair pricing and dependable service, so it means a lot to know you’re happy.
I talked over text and I was very…
I talked over text and I was very pleased how quick my questions are answered.
5 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you for taking the time to share your experience! We’re happy to hear our U.S. online chat was quick and helpful in answering your questions. Providing fast, clear support is important to us, and we truly appreciate your feedback. Thanks for choosing Silvercell Wireless!
Lisa (Customer Support)
Lisa was very prompt, curteous and knowledgable. It was pleasure to have chatted with her with my order of an additional line added to my account.
4 de maio de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you for sharing. Our SilverService team wants to make your experience as pleasant as possible. Once you receive your order, please let them know if you have any questions.
Excellent service setting up my phone
Excellent service setting up my phone. Knowledgeable, professional, courteous, experience. Five stars for sure!!!
1 de abril de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
We will always be here for you, ready to help with any and all questions you may have.
Amazing customer support!!
Amazing customer support! I've worked with Amy, Lisa and Scott and they were more than helpful! They treated me like I was their grandparent. I am thankful for that. 10/10 experience.
30 de abril de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you so much for your kind words! We’re thrilled to hear that you’re loving the value of our service, enjoying the reliable coverage, and having such a great experience with our U.S.-based SilverService chat team. They work hard every day to take exceptional care of our customers, and feedback like yours means the world to us.
Obvious Data throttling
Obvious Data throttling, with YouTube video playing at 244 fps. Annie in the chat doubts that's what is happening because my data use is so minimal. I cancelled service immediately.
26 de março de 2026
Avaliação não solicitada
Resposta da Silvercell Wireless
Thank you for taking the time to share your experience. We’re very sorry to hear this was frustrating.
We want to clarify that Silvercell Wireless does not throttle high‑speed data allotments. Our service does not intentionally slow data speeds based on usage levels, especially when data usage is minimal. What you experienced with video playback was not the result of throttling on our end.
Data speeds can sometimes be affected by factors outside of our control, such as local network congestion, signal strength at a specific location, device settings, or temporary carrier network conditions. In many cases, video apps like YouTube also automatically adjust playback quality based on real‑time network conditions. Either way, any of these cases would be extremely rare.
We’re sorry if this wasn’t explained clearly at the time, and we regret that it led you to cancel service. That was certainly not the experience we want anyone to have. Our goal is always to be transparent, helpful, and to work through issues together whenever possible.
If you’re open to it, we’d welcome the opportunity to review the situation further or clarify how our data service works. We truly appreciate your feedback, as it helps us continue improving how we support our customers.
— Silvercell Wireless Support
I was on the website tryin to ask a…
I was on the website tryin to ask a question but the chat box never came up, even tho I could see the worker writin. Then I sat near 30 minutes on the phone page… put my phone model in and it just kept spinnin round. I even refresht it a few times but nothin happend.
18 de agosto de 2025
Avaliação não solicitada
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