Silvery Jewellery Avaliações 

470
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What an amazing experience! Kept me updated on status of order until the end. The 2 bracelets I ordered were so cute. My granddaughters loved them.. Thank you for a great experience!

Avaliado com 5 de um total de 5 estrelas

The quality of the product and the care that's been taken to put this all together: I love it! I will definitely order custom jewellery from Silvery again.

Avaliado com 5 de um total de 5 estrelas

My sister absolutely loved the green cubic zirconia earrings. Thanks so much for making the moment special with such a great quality gift!

Avaliado com 4 de um total de 5 estrelas

The ring I got is very beautiful and the engraving was done very neatly. The ring had a chip/scrape and was a bit big so had to send it back for touch up and resizing. It was literally just a few days... Ver mais

Detalhes da empresa

  1. Fabricante de jóias

Escrito pela empresa

Silvery Jewellery crafts personalised jewellery in 925 Sterling Silver. We are a family run business with a dedicated team focused on providing exceptional quality and customer support to our customers


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

470 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(470)

145 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Delivery took too long

Delivery took too long, please do not think it is 3 days, it is more like 8 days.

17 de setembro de 2025
logotipo da Silvery Jewellery

Resposta da Silvery Jewellery

Hi Letitia, thank you so much for taking the time to share your feedback. We truly appreciate hearing from our customers, as it helps us continue improving both our service and your overall experience with Silvery.

We’re sorry that the timing of your order didn’t align with your friend’s departure. Our website does clearly outline a 3-working-day crafting period and a 1–3 working-day delivery time, and your order was completed within this timeframe.
While we always do our best to meet special requests, we’re careful not to compromise the quality and attention to detail that define every item of Silvery jewellery. We hope you understand, and we’d love the opportunity to create something special for you again in the future.

Avaliado com 5 de um total de 5 estrelas

Top class service

Top class professionalism and communication at all times. Very personalised and friendly service.

17 de setembro de 2025
logotipo da Silvery Jewellery

Resposta da Silvery Jewellery

Hi Tiffany, thank you so much for your lovely feedback. Our team really works hard, and words of praise such as yours are very motivating.
We hope to see you back shopping at Silvery soon!

Avaliado com 5 de um total de 5 estrelas

The perfect piece of jewellery

Great customer service, great communications (daily update on my order being made) and best of all quality and the perfect product. Had been looking for an infinity bracelet combined with leather for a few years and there particular one was absolutely perfect and well priced. Certainly returning for more....

16 de setembro de 2025
Avaliação não solicitada
logotipo da Silvery Jewellery

Resposta da Silvery Jewellery

Hey Jason, thank you so much for your vote of confidence. We really try hard to combine great prices with excellent service and superior jewellery, and we're delighted that you found what you were looking for. We hope to see you back soon for another stunning item!

Avaliado com 5 de um total de 5 estrelas

I ordered the Generational Copper…

I ordered the Generational Copper Bangle and had it personalized with engraving and adding a charm. I am so in love with this bangle! It is stunning and feminine.
Ordering online was easy and smooth, and I was updated every step of the way from when they received my order to chatting about logistics (I ordered the bangle and charm separately and they were very accommodating with the delivery fee).
Overall experience is 10 out of 10!

15 de setembro de 2025
Avaliação não solicitada
logotipo da Silvery Jewellery

Resposta da Silvery Jewellery

Hi Alani, thanks so much for the lovely review. We're delighted that you had an awesome experience with us, and we'd love to see you back in the near future so we can wow you again!

Avaliado com 5 de um total de 5 estrelas

Wonderful

Wonderful! My partner could not be happier with her beautiful custom made rings. Service was personal, like they really cared and took a personal interest. Constantly updated on progress. My happy partner is now going to be ordering the exact same rings with different birth stone for me! 😻

20 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

The company is excellent at…

The company is excellent at communicating the whole process. The quality of the products are excellent and it came out perfectly. The delivery was sufficient. I would recommend Silvery to anyone.

19 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

FALSE ADVERTISING: presentation of birthstone v product received

I ordered the chain with both the birthstone (within the flower) and engraving on the coin (i.e., rather than separately) as a keepsake for our flowergirl, thinking that she could wear this on another chain at a later stage, if preferred. Opted to have an amethyst (purple) stone, to feature above her name and engraving on the back with our initials and the date of the wedding.

The item was prepared and delivered very efficiently, and beautifully packaged. Decided to open before giving this to the flowergirl, as Silvery had got the colour of leather wrong of an order we'd placed to have a bracelet made a few months back (which they then replaced).

Unfortunately, the size of the birthstone that we selected is too small to be seen or reflected, even with light behind (that it would not have when worn). This is certainly not the way that the pendant was promoted in the image on the website where a yellow stone is used. The dimensions of the coin and stone (although not the flower) are given but the marketing/presentation of the stone is misleading, particularly for an item that is priced at over R1,000.

silvery.co.za product teen-necklace-engraved-name-flower-birthstone-necklace

I contacted Silvery to engage them on this, excerpt from their response (sent by Jenine) below, this does clearly not address the issue of the misleading image used:

'Birthstones are natural materials, and their color is influenced by trace elements (for example, chromium in emeralds or iron in sapphires). As a result, when stones are cut into different sizes even from the same batch, slight variations in shade are to be expected. In addition, a birthstone size affects how light interacts with the stone. Larger stones allow light to travel through more material, increasing absorption of certain wavelengths and creating a deeper, richer appearance. Smaller stones have less depth, allowing light to pass through more easily, which can make their color appear lighter or less intense. This difference in how light is absorbed and reflected, along with natural variation, explains why the color may look slightly different depending on the size of the stone.'

Whilst the reviews logged on this site are mostly positive, Silvery has a trust index of 3.6 on Hello Peter with TWO other complaints (in June 2025 and august 2020) that note the same misrepresentation of the birthstone in their promotional image.

hellopeter.com silvery

I have gone back to Silvery to note these complaints and will address my own to the Advertising Regulatory Board, in addition, if they do not more adequately address the issue of false advertising on this item.

I'm all for supporting independent and small businesses but not if this is the outcome.

9 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Blown away by your service

Delivery was spot on time as per your manufacturing timeline. The daily progress notifications were next level. The necklace is so beautiful and the message and packaging so beautifully done. Thank you

18 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

So happy with my purchase

I am very happy with the matching wedding bands I ordered for my husband and I. During the whole manufacture process, I was kept up to date. Brilliant product, brilliant service.

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Silvery rings

The craftsmanship and style of the rings I ordered is incredible and so is the service I received. I have however only had my rings for about a week and the gold plating is already wearing off on both of the rings which is a bit disappointing

21 de julho de 2025

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