Simon The Beekeeper Avaliações 

891
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

"StB" is my go-to place for beekeeping stuff. I find their website is easy to use, and ordering items is simple. Shipping is quick. On the very rare occasion something has been wrong with my order,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Parcel sent so quickly, best price always, ordered from Simon many times before always been best value and great customer service. Canot recommended highly enough.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is my 3rd order off Simon the beekeeper and I find it a fabulous service , price is right and it in Somerset with in 24 hour off it placing my order Thank you

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

We ordered amongst other things a topfeeder for a Paynes hive, as Simon the beekeeper is now the only place that you can buy them. They took our money BUT we received NO acknowledgement, when we rang... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Hobbies
  2. Loja de Moda Infantil
  3. Loja de Roupas

Escrito pela empresa

Simon The Beekeeper LTD provides cost effective beekeeping equipment. Our shop and head office is based in the East Midlands in England. Located between Leicester, Coventry and Birmingham. We have over 500 products available to purchase in store, online and we ship them worldwide. We offer free postage to all UK Mainland orders over £100. So if its beekeeping tools, clothing or hives that you need we can get them to you.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

891 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(891)

17 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Service

Great service and great deals - all-round 5 star rating. I found Simon The Beekeeper on the internet while shopping around for a jacket and saw that the price was better than here in Australia, even with the shipping. Not only was it a good deal but I found the quality was really good as well. Interesting it only took 4 weeks to arrive here in Australia and through past experience I could expect to wait at least 3 weeks here. While dealing with them online has been a breeze -will recommend Simon to others, including my 2 sons who also have bees.

21 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

Great jacket

Very pleased with purchase, customer service and quality of jacket. I hope to have many years of use from it.

31 de outubro de 2022
Avaliado com 1 de um total de 5 estrelas

Sadly..

Sadly... I found the website clunky, adding things to the basket without me realising, and being difficult when I wanted to delete them.
When I ordered something and paid online I got a message saying the payment had been refused, although it turned out it had not been. That worried me, and I got no personal reply to my queries about it.
In them I mentioned I had hoped to order gloves too asking whether it was too late. This was ignored, and I ended up making a 30 mile round trip to buy some elsewhere..

When the ordered goods arrived the plastic tube for a queen bee marker kit was already broken, and as I was flying out next day there was nothing I could do about it. Sigh.

27 de outubro de 2022
logotipo da Simon The Beekeeper

Resposta da Simon The Beekeeper

Apologies, we are experiencing various issues with our website at the moment that our IT department are working to fix.

We received multiple emails dated the 25th October, after our office hours, to which we replied on the 26th October.

Looking at the emails, on your 2nd email you state 'Please disregard the second part of my message'. Our customer service department responded to the first part of your email regarding payment issues, and has assumed the second part of your query was regarding the request for gloves.
Once orders have been completed on the website, we are unable to amend the order, so we wouldn't have been able to add the gloves to the original order.
A replacement queen marker cage with plunger will be dispatched tomorrow to replace the damaged one.

Avaliado com 5 de um total de 5 estrelas

Quick Despatch, Good Price, Expensive Delivery

Item ordered arrived quickly and was as described. My only complaint was the surcharge for delivery to my address in Argyll (neither Highlands nor Islands) - it arrived by Royal Mail and they have a national pricing strategy so it shouldn’t have cost any more to send it to me.

28 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

Value for money

I bought a batch of plastic honeycomb boxes and found the price with postage very reasonable.
Some beekeeping companies charge exorbitant prices for postage, so I am grateful for realistic pricing.
Thank you.

25 de outubro de 2022
Avaliado com 1 de um total de 5 estrelas

my first order …

I placed my first order with Simon the beekeeper not a small order but just to test who there going to use as courier and if they take full responsibility for their choice and any implications that may occurs ,like I say this is a test order because my list future list was touching £600 and my experience is dreadful obviously must be making thousands not interested in having bee business , my order never arrived was returned to Simon and still waiting for a full refund of £123, never got an answer why the delivery couldn’t be delivered stayed indoors two days back to back and cancelled deliver at the last second it’s not as if they didn’t have my phone number ,and as far as dropping it off at local drop off that was considered which is less than 50 meters from me ,but cancelled that also .

20 de outubro de 2022
Avaliação não solicitada
logotipo da Simon The Beekeeper

Resposta da Simon The Beekeeper

*Update*
I have located your original emails regarding your order, and been able to track your order with DPD. I have sent you a full response to your email explaining why the order was delayed with DPD and will be feeding this back to our account manager. Apologies again for the delays with your order.

Sorry to hear has been an issue with the order. Once the order has left us we no longer have any control over where the courier chooses to leave the parcel, whether that be in a safe place, neighbour or at a local collection point. Without having your order details, I would be unable to comment on the specific reasons why your order has not arrived and why it was returned to us. Please can you contact us directly, so we can look into this further for you.

Avaliado com 5 de um total de 5 estrelas

Pro Beesuit

Pro Beesuit
Just bought a pro beesuit and it’s amazing value for the price. Very comfortable to wear and comes with 2 hoods. Fantastic product at a great price. Thank You.

7 de outubro de 2022
Avaliação não solicitada

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