Simplace Avaliações 

246
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

ATTENTION - N'expédient pas les commandes et ne répondent plus après avoir prélevé le montant de la carte bancaire. Annoncé en stock expédié le jour même, toujours rien après bientôt... Ver mais

Avaliado com 5 de um total de 5 estrelas

TR80mk5 - Trak Racer Very fast delivery, after few negative reviews about Trak racer i was little sceptical, but everything comes as ordered, no missing parts or scratch profiles. Installation is l... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Got a decent deal on the Honeycomb Bravo. Delivery was super quick especially with my order being placed on the 11th of December and arriving on the 14th. All in all quite happy with SimPlace. A note... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

SimXpr0 X80. Dik tevreden! Prachtig spul. Super netjes verpakt, met zakje extra hardware, duidelijk genoeg instructies. Geen moer verkloot! Heerlijk om in elkaar te zetten. Zelfs verstellen/afstellen... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de computadores e acessórios
  2. Loja de Eletrônicos

Escrito pela empresa

Whether you are buying race simulation, flight simulation, train simulation or boat simulation – if it exists in the world, it for sure is for sale on Simplace. Our mission is to become the biggest game simulation marketplace in the world. We give sellers the platform, solutions, and support they need to grow their businesses. We measure our success by our customers' success. We empower people and create economic opportunity. We focus on partnering with our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. We aspire to make extraordinary things possible for each other, for our customers, and for you.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

246 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(246)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing and kind customer support

I can only recommend simplace based on my experience with them, they're quick to answer any questions you might have and they're really kind too, which is rare in that niche market.

They're also more transparent about products delay than any other website I've ever used, which is a big plus.

I already know where my next sim racing order will be !

28 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Versand innerhalb von 3-5 Werktagen!!

Versand innerhalb von 3-5 Werktagen!!! -Leider nicht !! Bestellt am 02. Feb. Geliefert am 22. Feb. - dafür nur 3*** (eher weniger)! Sim-Rig sieht gut Verarbeitet aus, Alle Teile dürften vorhanden sein (noch nicht zusammengebaut) - Doch nicht! 3Nutensteine+Schrauben fehlen! Nach Nachfrage, im Regen stehen gelassen worden! Es MUSS alles vorhanden sein! Heißt kauf es Dir! von uns gibts nichts! Jetzt bin ich doch ein wenig Angefressn!!! 3 Sterne sind genug - mehr als genug!

22 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was looking for a GT1 EVO rig

Was looking for a GT1 EVO rig. Was out of stock everywhere, then I found it at Simplace not only in stock but cheaper than everywhere else. So I took a shot at it, amazing customer support, replies within minutes. Shipping was fast and they communicated greatly with me. Definitely will buy from them again. Thank you

Note: The bad reviews I have seen have been from people who didn't understand the shipping terms, and aren't aware of the literal shortage due to shipment delays out of their control. They even offered multiple vouchers for the inconvenience.

12 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Really disappointed with this company

Really disappointed with this company. Dispatch times vary from 1 to a maximum of 5 business day but they can mean a minimum delivery time of 5 business day.
Many companies in the industry ship the product within one business day

3 de fevereiro de 2022
Avaliação não solicitada
logotipo da Simplace

Resposta da Simplace

Dear Mikko,

I'm said to see that you left us a bad review, however, as our website stated, dispatch time varies from 1 business day to 5 business days. Your order has been shipped on the 3rd day, and you received your tracking link today, so we did meet our promises.

In case you have more questions regarding the shipment of your order, please feel free to reach out to us at info@simplace.co.

Avaliado com 1 de um total de 5 estrelas

Honestly just awful

Honestly just awful. I placed an order for the Porsche SXGP Pro wheel rim and it said it would be dispatched in 3-5 days.
I waited for them to get into contact regarding shipping and heard nothing. Emailed them twice and they kept saying next week then the week after.
Finally found out that Sim-X products get made specifically for order and it takes 4-6 weeks for production.
Please update your website with the correct timeframes as it’s very misleading.
Will not be ordering with you again.

19 de janeiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Order not dispatched

After a week from my order they didn’t reply to an email I sent them where I was asking why my order hasn’t been dispatched yet and they even didn’t dispatch my order. When I purchased the rig it was written that it would have taken 5 days at worst for dispatching…
EDIT: After two days they didn’t ship my order, even though they reached me out through email (only after a negative review on trustpilot) saying that my order would have been shipped the same day and that they would have provided to send me the tracking link.
EDIT 2: I got replied back , and for some reason my email was in their spam box and of course they couldn’t see my emails. At the end they told me that their vendor had problems with my stuff so my shipping was delayed, not simplace fault, and they gave me a small refund for the inconvenience.

19 de janeiro de 2022
Avaliação não solicitada
logotipo da Simplace

Resposta da Simplace

Dear Andrea,

I'm sorry to hear that no one has replied to you regarding any of your questions. However, after looking at our email, we have never received one from you unfortunately. Two weeks ago we have send all our customers a general email that all order are delayed and will be shipped around the 2nd week of January, so you should have been aware of the delay.

Your order will be shipped today, so please keep a close eye on your inbox.

Our sincere apologies for the miscommunication.

Kind regards,
Team Simplace

Avaliado com 4 de um total de 5 estrelas

Good Support

While the website was somewhat confusing and didn't make it clear that seats could not be shipped outside of the EU, my Support Agent was very helpful and kind in solving the matter.

11 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought a cockpit more than 15 days…

I bought a cockpit more than 15 days ago, it is true that when I made the purchase they advised that it would take between 7 and 10 days. After this time I have tried to speak through the chat of the page without getting a single answer, today 12/27 I have written an email to ask again about my order, I have written it in Spanish and my surprise is that they answer me saying that They do not speak Spanish, I have translated the text (with the difficulty of putting it in the google translator ... lol) and I have sent them the mail again directly and they have not responded to me again. So that that they respond in an hour is a lie, neither by mail nor by chat. Therefore I do not recommend buying here much and that several friends of mine are customers of this store without google translate….
This afternoon I will open a dispute with PayPal for the refund of my money.

27 de dezembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Klantenservice is prima

Klantenservice is prima, snelle en duidelijk reacties.
Verzendkosten zijn veel te hoog.
Simlab producten komen niet bij hun vandaan, maar direct van simlab af.

22 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Habe den Simlab Speed 1 gekauft

Habe den Simlab Speed 1 gekauft. 2 Tage später wird mir gesagt der letzte Stuhl sei gestern verkauft worden. Eine Lieferung wäre so in 2-3 wochen zu erwarten. Habe mich dann für das Geld entschieden. Warte jetzt schon gut eine Woche auf das Geld und habe nichts erstatten bekommen. Würde dort definitiv nicht einkaufen.

5 de setembro de 2021
Avaliação não solicitada

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