Simple Home Appliances Avaliações 143

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Good value for money in terms of the product, however, I had paid for my old appliance to be taken away and the new one installed. This was done, but not until I had to spend quite a bit of time wait... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had been watching BRB80F26 Samsung series 7 integrated fridge freezers for sometime and an amazing price for the ACS variant came up at £691 delivered. At the time all other vendors were £1000+ I wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was sceptical as the price quoted for the Samsung series 9 washing machine was nearly £300 less than the market rate. However I shouldn’t have worried. The communication was great. I got a delivery... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly, we fiund what we wanted, £50 cheaper than in larger chains. The ordering was very simple as was organising the delivery date. Totally our fault, there was an issue and we were temporar... Ver mais

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Loja de Eletrônicos

Escrito pela empresa

Simple Home Appliances is your trusted source for high-quality TVs and white goods in the UK. With a commitment to offering top-notch products from leading brands, we ensure that every appliance we sell meets the highest standards of performance and reliability. Whether you're upgrading your home entertainment system or outfitting your kitchen with the latest in white goods, you can count on us for exceptional service, competitive pricing, and a hassle-free shopping experience. At Simple Home Appliances, customer satisfaction is our top priority, and we strive to make your home a better place with every purchase.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

143 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

First Class Customer Service.

Firstly, we fiund what we wanted, £50 cheaper than in larger chains.
The ordering was very simple as was organising the delivery date.

Totally our fault, there was an issue and we were temporarily unavailable for delivery. But our delivery driver, didn't just dump and go, he called me and worked with me to find a solution. He then asked me to call him afterwards to make sure we were happy.
Fantastic customer service.

Thank you!

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After been let down by amazon I sent an…

After been let down by amazon I sent an email them explaining that the tv must be delivered on a particular day either morning or afternoon as I was taking half a day holiday off work. They emailed me and said that would not be a problem and the Tv arrived bang on time. It was cheaper aswell BTW.

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab transaction from start to finish.

Fab transaction from start to finish.
Website was easy to navigate and transaction was very straightforward.
We were able to select a delivery date to suit our needs and availability.
We received great communication regarding a delivery time slot and delivery was within the allocated time. Product was well packaged and as described on website.
We would use this company again.

7 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Impressed with the price of Samsung…

Impressed with the price of Samsung dishwasher compared to same one on sale in Currys - over £100 cheaper. Simple home appliances offered free delivery unlike Currys. Delivery was efficient. Overall happy with them. Would recommend.

12 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Delivery was perfect

Delivery was perfect. We could choose a day to suit us which is brilliant. Tv is as advertised. Would recommend and also purchase from this store again. Thank you

10 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great overall experience – excellent website and product, minor delivery delay

I purchased a 50-inch Samsung TV online and overall had a very positive experience.
The website is excellent—very user-friendly, easy to navigate, and the product descriptions are clear and detailed, so you know exactly what you’re buying. There were plenty of payment options available at checkout, which was great, and I was able to use PayPal without any issues. The price was also very competitive compared to other retailers.
The TV itself arrived brand new, sealed in the original box, exactly as advertised, and it works perfectly. I’m very happy with the product and the value for money.
One area that could be improved is the delivery scheduling. I placed my order on a Saturday and selected an available delivery date for the following Monday. I made arrangements for someone to be at home that day, but unfortunately the delivery didn’t arrive until Tuesday. This was a bit inconvenient as plans had to be rearranged.
That said, once the delivery day was confirmed, I was given a clear four-hour time slot, which was very helpful, and the delivery arrived within that window. Communication on the day itself was good.
Overall, a great buying experience with an excellent website, fair pricing, and a quality product. With more accurate delivery date commitments, this would be a near-perfect service.

10 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is second time I’ve used Simple…

This is second time I’ve used Simple Home Appliances as I bought my washing machine from them last year. I bought a Samsung fridge freezer and it was cheaper than anywhere else I could find. Communication was excellent throughout — I was kept up to date the whole way by text, which made the process really easy.

The delivery team were great: they called me about an hour before they arrived, brought the fridge freezer into my utility room, unpacked it, and took the old appliance away without any hassle.

The fridge freezer itself has been great so far. Overall, a really smooth experience and I’d definitely recommend Simple Home Appliances.

7 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Prompt delivery of a latest model TV

I received prompt delivery of a latest model Samsung TV at a very good price. I raised an issue with customer support and that was dealt with promptly, too. So why not 5 star? Well, customers need to be aware that great prices sometimes have a hidden cost and that's why this is not a 5 star review. Because Simple Home Appliances are not a Samsung approves supplier when I tried ro register for the 4 year extendion to the warranty Samsing offer, I was refused. Not sure why Simple Home Appliances are not on Samsung's approve list. Something to think about.

4 de janeiro de 2026
logotipo da Simple Home Appliances

Resposta da Simple Home Appliances

Thank you for taking the time to leave a detailed review and for your kind comments regarding the delivery, pricing, and our customer support — we really do appreciate that.

To clarify the warranty point for other customers reading this: Your purchase is fully covered under warranty, however, at present, we only offer extended warranty on certain products, currently we are not participating in the extended warranty on TVs via Amazon or our store. Our affiliation and warranty registrations for Samsung products are managed through our Amazon store relationship, and the extended 5-year warranty currently applies to selected appliances only, not televisions.

Your TV is, of course, brand new and fully covered by Samsung’s standard manufacturer warranty, and we remain more than happy to assist with any warranty-related queries or support should you need it in the future.

We understand how this could be disappointing and appreciate you highlighting it — transparency is important to us, and we’re always reviewing our offerings to improve the customer experience.

Thank you again for your feedback and for choosing Simple Home Appliances.

Avaliado com 1 de um total de 5 estrelas

All started out well

All started out well. Took delivery of my new Samsung washing machine on September 04th (just over 4 months ago), and was having a happy washing experience until 5 days ago. The machine has been throwing up error codes and has completely stopped working.
Because the machine is only 4 months old, I contacted Simple Home Appliances by phone but to no avail!. Frustratingly, the phone goes straight to an answer service so you cannot speak to anyone so I had to revert to email which has been equally tedious.
I am still without a washing machine for the 5th day and no sign of a resolution from Simple Home Appliances.
Be warned

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Simple Home Appliances

Resposta da Simple Home Appliances

Hi Trish,

Thank you for your review, and I’m sorry to hear about the issues you’ve experienced — I appreciate how frustrating this must be, especially being without a working washing machine.

We’ve reviewed your case and can see that your appliance has developed an error, which is fully covered under the manufacturer’s warranty. An engineer visit can be booked online, free of charge, via the Samsung website. As you said, you were experiencing difficulty completing this, we filled out the warranty form and booked the engineer visit on your behalf directly on the Samsung website, which caused a short delay.

We have now successfully booked the warranty call-out and arranged for a Samsung engineer to attend and inspect your appliance. You should receive confirmation of the visit directly from Samsung.

We would also like to apologise for the issues you experienced when trying to contact us by phone. We are currently working on rectifying this to improve our service going forward.

Thank you for your patience and understanding. If you need anything further in the meantime, please don’t hesitate to get in touch.

Kind regards,
Simple Home Appliances

Avaliado com 4 de um total de 5 estrelas

Good Customer feedback where necessary

I ordered a similar washing machine from Simple Home Appliances as the one originally purchased from Currys was damaged. SHA delivered on time however not within the time scheduled as I had notified them of the Council's parking attendants, As a result, they rushed through the delivery motion, while one of the two guys kept a lookout for the Council attendant and as a result did not level the machine or check whether the hose was correctly fitted to the outside. However on complaining about this to the Company, they refunded the Delivery Charge that was made. For that reason I would use them again.

12 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Samsung tumble dryer

We bought a tumble dryer at a great price, and it was delivered on Sunday, which was very convenient. I am very satisfied with the service provided by this shop. Highly recommend

11 de dezembro de 2025

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