Seamless purchase, easy website, fast delivery and extremely well packaged. Plants lovely and healthy, can't ask for more. Excellent value for money. Highly recommended.
A empresa respondeu
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Veja o que dizem as avaliações
Gorgeous, healthy plants delivered quickly. Good price and much larger than I expected. Packaged well to ensure they were not damaged in transit.
A empresa respondeu
The rose came super quick and well packaged! However it has black spot, so I’m hoping it won’t affect my other two climbing roses
A empresa respondeu
The company responded very quickly to my concern about the ‘dead’ looking plants that arrived. I’m assuming that as they are digitalis they are dormant but I would have expected to see some sign of li... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At simply plants, we believe gardening should feel simple. We take the confusion out of buying plants online, replacing it with clear guidance, easy choices, and plants that grow with confidence. Whether you’re new to gardening or short on time, we’re here to help you get it right, without the guesswork. No jargon. No overwhelm. Behind simply plants is the trusted team at Hedges Direct, bringing years of expertise, high quality plants and reliable delivery. So you get the best of both worlds, expert knowledge, made simple.
Informações de contato
York House, Ackhurst Business Park, Foxhole Road, Chorley, PR71NY, Lancashire, Reino Unido
- support@simplyplants.com
- simplyplants.com
4,2
Muito Bom
159 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arrived in good time packed well and…
Arrived in good time packed well and healthy plants
11 de julho de 2026
Resposta da simply plants
Hi Paul,
Thank you so much for taking the time to leave us a review, we really appreciate the feedback.
It's great to hear that your plants arrived safely & in great condition. I hope they are settling in & are now thriving.
We hope to see you shopping with us again soon.
Hannah, Customer Care 🪴
I haven’t received my plant yet but I…
I haven’t received my plant yet but I can comment on the wonderful customer services who contacted me on the phone (unheard of!!) and confirmed that unfortunately my plant wouldn’t be available but we talked and substituted with another. Fantastic service
8 de julho de 2026
Resposta da simply plants
Hi Anne,
Thank you for taking the time to leave us a review, all of us at Simply Plants really appreciate the feedback.
I am so glad to hear that our Customer Service team was able to help you amend your order quickly over the phone.
I hope the out of stock plant didn't cause you too much inconvenience.
Hannah, Customer Care 🪴
Great Customer Service
Initially there was a problem with the condition of the plants I received for my order. I contacted the company and was dealt with by Hannah. She was very understanding and sorted out a great selection of replacement plants for me which I have now received and am very pleased with. Hannah truly went above and beyond to rectify the problem. She really is a great representative and asset to the company.
7 de julho de 2026
Resposta da simply plants
Hi Lynn,
Thank you for taking the time to leave us a review.
I am sorry to hear the experience you have had with your order, and any inconvenience caused by this.
I did try to ring you this morning, unfortunately I was unable to get through. I have now emailed you, if you could please get back to me that would be great.
I look forward to hearing from you.
Hannah, Customer Care
Excellent service
Excellent service, delivery information. Perfect plant quality. Thank you
6 de julho de 2026
Resposta da simply plants
Hi Robin,
Thank you for taking the time to leave us a review.
We are so happy to hear that you are happy with the plants you received and that everything went smoothly with your order.
I hope your plants are settling in well. We hope to see you shopping with us at Simply Plants again soon!
Hannah, Customer Care 🪴
Ordered. No plants. No communication.
Placed an order Thursday for next day delivery.....now Monday, No dispatch email. NO plants and NO REPLY from either the contact form or instagram. No way to contact them via phone - be wary....Huge lesson in how to NOT run your company.
**UPDATE** NOW RESOLVED - NEXT DAY DELIVERY FEE REFUNDED AND TWO FREE PLANTS AS A GESTURE OF GOODWILL. When I got a reply everything was actioned very quickly. Plants were also in very good condition.
16 de julho de 2026
Avaliação não solicitada
Resposta da simply plants
Hi Natalie,
Thank you for your review, we really appreciate your feedback.
I am sorry for the inconvenience caused by the delay in your order. As discussed, I have now actioned your refund and sent you out two Hydrangea's.
If there is anything else I can help you with, please let me know.
Hannah, Customer Care
plant healthy and thriving
Great to deal wuth plant healthy and thriving would use again
9 de julho de 2026
Resposta da simply plants
Hi,
Thank you for your order with us & taking the time to leave us a review. We really appreciate your feedback.
It's amazing to hear that your plant arrived in great condition, I hope they are still doing well & thriving.
We hope to see you shopping with us again soon.
Hannah, Customer Care 🪴
Outstanding
Everything was good. Plants arrived well packaged and ready to go in the ground. Since planting they have stretched their legs and settled in really well. All 6 are looking happy and healthy.
14 de julho de 2026
Resposta da simply plants
Hi Peter,
Thank you for the review, I really appreciate you taking the time to leave us feedback on your order.
I'm so happy to hear that your plants arrived safely and in great condition. I hope they are still doing well!
We hope to see you shopping with us again soon at Simply Plants.
Hannah, Customer Care 🌿
I have just received my first ever…
I have just received my first ever order from this company and the quality of the plan I paid £40 for is appalling. It’s half dead. I’m expecting an immediate refund. Happy to supply photos.
15 de julho de 2026
Avaliação não solicitada
Resposta da simply plants
Hi Kristy,
It was great speaking with you yesterday, as discussed on the phone I have now arranged for a replacement plant to be sent out to you.
I just want to apologise again for the inconvenience caused by this and the standard of which your plant arrived.
If you require any more assistance, please don't hesitate to reach out.
Hannah, Customer Care
Lovely plants quick delivery
8 de julho de 2026
Resposta da simply plants
Hi!
Thank you for taking the time to leave us a review!
I am so glad to hear that your plants arrived in quickly and healthy condition.
We really appreciate you leaving us such lovely feedback.
Thank you, Hannah Customer Care 🪴
Excellent quality shrub…
I was looking for an established shrub that already had some growth and this Skimmia fitted my needs.
8 de julho de 2026
Resposta da simply plants
Hi Peter,
Thank you so much for the feedback!
I am so glad to hear that your shrubs arrived in great condition and that they have settled in well. I hope they are still thriving.
Thank you, Hannah Customer Care 🪴
DPD delivered the item upside down even…
DPD delivered the item upside down even though it was clearly marked. As a result all 3 plants were damaged. In addition I really think the wrong plants were dispatched,I ordered Verbena Brampton which is a delicate small bushy plant,the ones delivered look like Verbena Bonariensis which I already have in my garden. I await your response
10 de julho de 2026
Resposta da simply plants
Hi Jennifer,
Thank you for leaving us a review, your feedback is very much welcomed.
I am so sorry to hear that your plants arrived damaged, and that you may have received the incorrect plants.
I have emailed you today with details of a new order that I have raised, and this will be with you in the next few days.
Apologies again for the inconvenience this issue has caused and please don't hesitate to get in touch if there is anything else I can help with.
Kind regards,
Debbie - customer care advisor.
Plant arrived in great condition with…
Plant arrived in great condition with speedy delivery
17 de junho de 2026
Resposta da simply plants
Hi Andrew,
Thank you for taking the time to leave us a 5-star review.
We're so happy to hear that your plants arrived quickly and in great condition! I hope they are still doing well & thriving.
We hope to see you shopping with us again soon at Simply Plants.
Thank you, Hannah Customer Care 🪴
Resposta da simply plants
Hi Sharron,
Thank you for taking the time to leave us a review!
It's amazing to hear that your plants arrived healthy & safely. I hope they are now settling in well and thriving.
Thank you, Hannah Customer Care 🪴
Good customer service
I changed my review because Haana Brown from the customer service team was excellent in resolving the issue with one plant, which was smaller than the others. I declined the wonderful gesture of replacing the plant, as it has now established itself and is showing signs of growth. I can state I will be using Simply Plants for future orders.
24 de junho de 2026
Resposta da simply plants
Hi Richard,
Thank you for the review & the update on your order.
I can only apologise for the confusion and the issues you seem to be having with your 9cm plants. I have had some system errors and didn't want to come back to you until I could contact you regarding the issue.
I can confirm I have now emailed you regarding this issue, if you could please get back to me and hopefully we can get this sorted for you as soon as possible.
Hannah, Customer Care 🪴
LOVE My New Plants!
Sooo pleased with my new plants from simplyplants.com!
1. The plant quality was very good - surpassed expectations. The plants were in great condition and bigger than I was expecting. Really beautiful.
2. The price was great and there was a discount code available AND a sale on = always amazing.
3. The packaging was SO GOOD. When the delivery man dropped them off I was a bit worried because he threw the box around a bit but the plants had been SO well packed in that actually nothing moved and nothing was bent or broken.
Honestly an excellent experience and would purchase from again if I had any more space in my tiny garden :)
24 de junho de 2026
Resposta da simply plants
Hi Emma,
Thank you so much for leaving us such a lovely & detailed review! We really appreciate you taking the time to give us feedback on your plants & order.
I'm so happy to hear that you're happy with your plants and that arrived in great condition. I hope they are still doing well. I'm glad to hear you found our pricing competitive, we always try to give our customers the best prices!
The feedback on our packaging is very much appreciated, I will feed this positive review back to the relevant teams .
Thank you for shopping with us & your support! We hope to see you shopping with us at Simply Plants again soon.
Hannah, Customer Care 🪴✨
Excellent plants
4 de junho de 2026
Resposta da simply plants
Hi Ryan, thank you for the review. It's great to hear your plants arrived in wonderful condition. I hope your plants are now thriving & doing well! 🪴 Hannah, Customer Care.
I received a very healthy plant
I received a very healthy plant. It was exceptionally well packaged for the journey (in very hot conditions). It is now planted in my garden and about ready to flower. I would certainly buy here again. I believe the item to be well priced.
23 de junho de 2026
Resposta da simply plants
Hi Gordon, thank you so much for the review! We really appreciate your feedback. We're so glad to hear that your plant arrived in good condition and is now doing well. We hope to see you shopping with us again soon 🪴 Hannah, Customer Care.
Perfectly packaged and healthy
22 de junho de 2026
Resposta da simply plants
Hi Sarah, thank you for your review. We really appreciate you taking the time to leave us a review. I'm so glad to hear that your plants arrived well-packaged and healthy! We hope to see you shopping with us at Simply Plants again soon 🪴 Hannah, Customer Care.
Highly recommend
Good quality plants, arrive well packaged. Lovely customer service. Highly recommend
22 de junho de 2026
Resposta da simply plants
Hi Natalie, thank you so much for the review! I'm so glad to hear that your plants arrived safely & in a good condition. Your recommendation is very much appreciated. We hope to see you shopping with us again soon 🌱🪴 Hannah, Customer Care.
My thistle came in a huge box to…
My thistle came in a huge box to protect it.
It arrived very quickly and is a very nice plant. The bumble bees jumped on it immediately.
Thankyou.
21 de junho de 2026
Resposta da simply plants
Hi, thank you for your positive feedback. I'm so glad to hear that your Thistle arrived quickly & in good condition. We really appreciate you taking the time to leave us such a lovely review 🌱🪴 Hannah, Customer Care.
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