I’m very disappointed with the two products purchased. Firstly, facewash leaves an unpleasant residue on the skin. Secondly, Retinoid product a total ripoff. Made contact to say the product wasn’t as... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
A combination of cleansing balm and antipigmentation serum bought me out in a red blotchy face. I have ruled it down to the pigmentation serum and my face ends up looking like it has been burnt. Cu... Ver mais
A empresa respondeu
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Ver mais
A empresa respondeu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Informações de contato
London, Reino Unido
- store@skinrocks.com
- skinrocks.com
3,9
Muito Bom
1 mil avaliações
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Superior Service and Product
The products are of COURSE beautiful, but when part of my order did not arrive Lucy responded to my email basically immediately and the issue was corrected in no time. You can trust the service!
21 de abril de 2023
Resposta da Skin Rocks
Hi Stephanie, thank you very much for taking the time to leave a review, we appreciate this.
Jodie - Team SR
Super fast shipping and amazing product
20 de abril de 2023
Resposta da Skin Rocks
Hello, thank you! Your review means a lot to us.]
Jodie - Team SR
Really fast shipping from UK to US!
21 de abril de 2023
Resposta da Skin Rocks
Hi Kelly, this is great news! Thank you.
Jodie - Team SR
The site as always is easy to navigate
The site as always is easy to navigate, shipping is speedy even to the US and most importantly the product is exceptional, just what we've come to expect from the Queen of skin, Ms. Hirons!
20 de abril de 2023
Resposta da Skin Rocks
Hello Mary,
This is fantastic news! Thank you so much for your review, we appreciate this a lot.
Jodie - Team SR
Came to the US faster than something I…
Came to the US faster than something I ordered from California! Package was clean and loving the bag it came with as well!
21 de abril de 2023
Resposta da Skin Rocks
Hi Molly, well this is fabulous to hear!! We're so glad that you're loving your order and your new skincare pouch!
Jodie - Team SR
Wonderful service
Wonderful service. I didn’t receive the wash bag but Lucy emailed me and made sure I did! Brilliant brilliant brilliant
17 de abril de 2023
Resposta da Skin Rocks
Hi Zoe, thank you for taking the time to leave a review, we appreciate that!
Jodie - Team SR
Great service
Delivered when promised.
Great explanations with the product.
Love the little guide on the lid 👌🏽
And as for the free gift bag bonus - delightful 😀
20 de abril de 2023
Resposta da Skin Rocks
Hi Mel! Thank you so much for your review, we truly appreciate your feedback and we're so glad that you are enjoying your order.
Jodie - Team SR
SKIN ROCKS
I rely on Caroline!
And even if I can't afford all her products and kits, also due to taxes, I will always turn to her for information.
I love the app! I find it extremely useful when I need to buy any skincare product for my daughters and me.
16 de abril de 2023
Resposta da Skin Rocks
Hello Debora, thank you so much for your review, we are so grateful for your support!
Jodie - Team SR
Such speedy service
Such speedy service. Quick delivery & absolutely loving the moisturiser!
18 de abril de 2023
Resposta da Skin Rocks
Hey Michelle, fantastic news, this is great to hear!
Jodie - Team SR
Great products and really good service.
18 de abril de 2023
Resposta da Skin Rocks
Hello,
Thank you so much for your review, we are so glad that you are happy!
Jodie - Team SR
Super quick delivery
Super quick delivery. Easy ordering process and good communication 😀
18 de abril de 2023
Resposta da Skin Rocks
Hey Deborah,
This is wonderful news! Thank you so much for reaching out and letting us know.
Jodie - Team SR
Amazing products
Super easy shopping experience, incredibly fast delivery and beautiful products. The retinol 1feels like silk on the skin and has become a staple in my routine. The support oil is a dry oil and really soothes the skin, doesn’t leave you looking greasy and soaks in beautifully. Highly recommend both to anyone. Ps I have combination skin !
18 de abril de 2023
Resposta da Skin Rocks
Hello Robyn,
Thank you for your wonderful review, this means a lot to us and we're so glad that you have found some new staples!
Jodie - Team SR
The moisturiser and facial oil were…
The moisturiser and facial oil were delivered within a few days and they are top quality products; my sensitive, rosacea skin already feels smoother, looks more even and feels calmer. The cosmetics bag is great. Great value. Thanks so much!
16 de abril de 2023
Resposta da Skin Rocks
Hi Susan, we're thrilled that you are happy with your order! Thank you.
Jodie - Team SR
The best Oil I’ve ever put on my face
The best Oil I’ve ever put on my face, it sinks in , it’s not greasy, it’s comforting Has no discernible smell so it’s good at night and it doesn’t invade your senses. I received my product very quickly and the website and ordering process was very slick. The magnetic close of the cap is not as strong and as effective as the lid packaging of the retinoid product But I still love this product and would repurchase as soon as it’s empty
10 de abril de 2023
Resposta da Skin Rocks
Hi Diane, wow this is such a lovely review, thank you! We're delighted to hear that you're loving The Support Oil.
Jodie - Team SR
Awesome service
Easy ordering, fast delivery in recyclable packaging.
And, of course, an awesome product 🌟
17 de abril de 2023
Resposta da Skin Rocks
Hello Maxine, thank you so much, this is great news!
Jodie - Team SR
Always a pleasure purchasing from Skin…
Always a pleasure purchasing from Skin Rocks
17 de abril de 2023
Resposta da Skin Rocks
Hi Jane, this is what we LOVE to hear, thank you!
Jodie - Team SR
Resposta da Skin Rocks
Hey Rebecca, we're thrilled to hear such wonderful feedback.
Jodie - Team SR
Resposta da Skin Rocks
Hi Sue, thank you for your review, we're so happy to hear your positive feedback.
Jodie - Team SR
I have been so happy with the…
I have been so happy with the recommended products , purchase, and prompt delivery- even to Australia 😊
17 de abril de 2023
Resposta da Skin Rocks
Hi Vivien, thank you! So wonderful to hear your feedback all the way from Australia!
Jodie - Team SR
Super quick from ordering to delivery
Super quick from ordering to delivery. Fantastic service. Well done to the whole team.
16 de abril de 2023
Resposta da Skin Rocks
Hello, thank you so much for your kind review, we appreciate this a lot!
Jodie - Team SR
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